Valley Mobile Banking User Reviews

Name: Valley Mobile Banking
Rating: 4.7 (2050 reviews)

Valley Mobile Banking

Valley Financial Credit Union

📊 Productivity

💰 Finance

What users say

Summarized from real user reviews of Valley Mobile Banking. Based on 2.1K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

🚀Convenient banking
👍User-friendly app
💯Great credit union
🏆Amazing service
🔒Secure banking

Negative things

🐛Glitchy app
🚫Unable to access account
📤Mobile deposit issues
⏱️Frequent timeouts
💳Debit card problems

Top reviews

Most Recent Highest Rated Lowest Rated

Great

Good app

GlasssFish

a month ago

Love Valley

Easy to use. Awesome service. Great rates. Love the fact that my money stays local, supports our community and they are not for profit. For folks using banks, open your eyes to Credit Unions especially Valley.

New member 59715

2 months ago

Response from developer

Thank you for the kind words and for being a Valley member! We love hearing that our commitment to local service and community impact matters to our members. Being member-owned means we're able to focus on people, not profits, and we're grateful for your support and recommendation. Thanks for being part of Valley Credit Union!

Review

Valley is great!

Colie396

2 months ago

Hard to use

There is a constant reminder for a new message. Guess what, when I go in to check it, you guest it there’s no message. I’ve deleted reinstalled the app 3 times and this glitch still happens. I did a mobile deposit and had to take the pictures 6 times. My last CU was a large one and I never had any issues with their app.

TallDave10

2 months ago

Response from developer

Thank you for taking the time to leave a review and share your experience. We're sorry to hear you've been running into issues with the app, especially with message notifications and mobile deposit. We'd love the opportunity to look into what's happening and help get things resolved. Please give us a call at (406) 656-9100 so our team can gather more details and investigate. Feedback like yours helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention.

Valley is the best

Head to VCU for great customer service and low interest rates on loans;
and they have NEW two dollar bills.

Belgrade21

2 months ago

Response from developer

Thank you for the great review! We're happy to hear you've enjoyed our member service and loan rates. We appreciate your support and look forward to serving you again.

Love this app!

I get immediate notification each time I make a debit purchase. It gives me a sense of security over potential fraudulent purchases.

Bozzley317

2 months ago

Response from developer

Thank you for the review! We're glad you're enjoying the instant debit card alerts. Knowing about purchases right away is a great way to stay on top of your account activity and adds an extra layer of security. We appreciate your membership and your feedback!

Just bad

The app is so slow and never works well. Cannot see credit card transactions on app. Takes forever for balances to be updated.

mmklop12

4 months ago

Always Trouble for my accounts to load

Used to work good, now logging in and spinning for 10 Minutes then logs in and after 5 more minutes reloads my account information and never comes up!

keith scheeler

5 months ago

Response from developer

Thank you for sharing your experience. We're sorry to hear you're having trouble with the app. Waiting several minutes to log in and access account information is certainly not the experience we want for our members. We'd appreciate the opportunity to investigate what's causing these issues. Please give us a call at (406) 656-9100 so our team can gather some additional details and help troubleshoot. Thank you for taking the time to let us know, as feedback like this helps us identify areas where we can improve.

Glitchy app

Every time I click on a notification for this app it kicks me right out, it’s annoying and upsetting.

ThatGirl🩷

a year ago

Response from developer

Thank you for bringing this to our attention. We're sorry to hear you're having trouble with notifications causing the app to close. We understand how frustrating that can be and that's not the experience we want for our members. Please give us a call at (406) 656-9100 so we can learn more about what's happening and help troubleshoot the issue. We appreciate your feedback and are always looking for ways to improve the app experience.

Can’t unlock my cards

The site will not allow me to unlock my card. Blank screen

Frustrated 1214

a year ago

Could use some upgrades

I opened my 4 children each a savings account. They do not feed into my online banking, making it difficult to do regular deposits into the accounts. I work during bank hrs so the accounts are not being used efficiently

arbrangham

2 years ago

Tap Feature

Everything works good banking app good would be great if they had the tap feature on the debit card. Other than that perfectly good bank and banking app. Would recommend

Moisten Father

2 years ago

Unable to use app all day

Unable to access my data all day! Says App error. Seems if your going to do something it shouldn’t be during business hours. Considering closing my account!

keith scheeler

2 years ago

VCU app.

The app work great!

Montana Investor

4 years ago

Mobile deposit.

I always have trouble with mobile depositing checks. The problem is the system will not read the check correctly. I end up having to take multiple pictures of the front and the back of the check. Even though the picture shows all the information, front and back, it will not accept it. I have tried multiple different places and lighting differences, to no avail. I hope this gets fixed.

.!?*

4 years ago

Unusable

Constant application errors, can’t access my account. Tried deleting and reloading app, if anything it made it worse. If I can’t use this app for online banking I may need to find a new bank

Xfgy6754

5 years ago

Great banking app!!!

This is a great banking app to use!!!!

andyjs23

5 years ago

Mobile Deposit needs work

got a 5

1205 FMC

5 years ago

Better than expected

This app is much more efficient than I had expected it to be. It is very user friendly and typically works without issue. I will say that I only gave four stars instead of five for depositing issues. Unlike many other banking apps the ease of depositing is not easy at all. It takes multiple attempts for a check to be captured and then uploaded or to allow the picture to be used at all. It is a bit frustrating and for that reason I use other banks to deposit my checks through mobile upload instead of this one (being my main bank). However for being the little guy this app works well and has a nice layout and theme to it.

platypus's otter square

5 years ago

Not Happy

It is very unprofessional, for a bank that services highly active businesses to have their mobile and online banking paralyzed for most of the business day. It didn’t happen to my business, but any overdrafts or adverse business transactions that were caused by this “ glitch” should be excused or forgiven...It would be the right thing to do.

dodieerving