Valley Mobile Banking Reviews: Is It Legit?

Customer Experience

Positive experience74.6% of reviews
Neutral12.7% of reviews
Negative experience12.7% of reviews

~ Based on 63 written reviews from the US App Store.

What users say about Valley Mobile Banking

Is Valley Mobile Banking Safe?

Valley Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Valley Mobile Banking is 94/100.

This assessment is based on 2,194 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.0% of ratings point to a safe experience
3.0% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 2,192 App Store ratings for Valley Mobile Banking.

Is Valley Mobile Banking Legit?

Valley Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Valley Mobile Banking is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Banking

I like that they get ahold of you if something is wrong.

Love

I love this bank. Very friendly people, very professional. Thank You

Great

Good app

Love Valley

Easy to use. Awesome service. Great rates. Love the fact that my money stays local, supports our community and they are not for profit. For folks using banks, open your eyes to Credit Unions especially Valley.

Response from developer

Thank you for the kind words and for being a Valley member! We love hearing that our commitment to local service and community impact matters to our members. Being member-owned means we're able to focus on people, not profits, and we're grateful for your support and recommendation. Thanks for being part of Valley Credit Union!

Review

Valley is great!

Hard to use

There is a constant reminder for a new message. Guess what, when I go in to check it, you guest it there’s no message. I’ve deleted reinstalled the app 3 times and this glitch still happens. I did a mobile deposit and had to take the pictures 6 times. My last CU was a large one and I never had any issues with their app.
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Response from developer

Thank you for taking the time to leave a review and share your experience. We're sorry to hear you've been running into issues with the app, especially with message notifications and mobile deposit. We'd love the opportunity to look into what's happening and help get things resolved. Please give us a call at (406) 656-9100 so our team can gather more details and investigate. Feedback like yours helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention.

Valley is the best

Head to VCU for great customer service and low interest rates on loans;
and they have NEW two dollar bills.

Response from developer

Thank you for the great review! We're happy to hear you've enjoyed our member service and loan rates. We appreciate your support and look forward to serving you again.

Love this app!

I get immediate notification each time I make a debit purchase. It gives me a sense of security over potential fraudulent purchases.

Response from developer

Thank you for the review! We're glad you're enjoying the instant debit card alerts. Knowing about purchases right away is a great way to stay on top of your account activity and adds an extra layer of security. We appreciate your membership and your feedback!

Just bad

The app is so slow and never works well. Cannot see credit card transactions on app. Takes forever for balances to be updated.

Always Trouble for my accounts to load

Used to work good, now logging in and spinning for 10 Minutes then logs in and after 5 more minutes reloads my account information and never comes up!

Response from developer

Thank you for sharing your experience. We're sorry to hear you're having trouble with the app. Waiting several minutes to log in and access account information is certainly not the experience we want for our members. We'd appreciate the opportunity to investigate what's causing these issues. Please give us a call at (406) 656-9100 so our team can gather some additional details and help troubleshoot. Thank you for taking the time to let us know, as feedback like this helps us identify areas where we can improve.

Glitchy app

Every time I click on a notification for this app it kicks me right out, it’s annoying and upsetting.

Response from developer

Thank you for bringing this to our attention. We're sorry to hear you're having trouble with notifications causing the app to close. We understand how frustrating that can be and that's not the experience we want for our members. Please give us a call at (406) 656-9100 so we can learn more about what's happening and help troubleshoot the issue. We appreciate your feedback and are always looking for ways to improve the app experience.

Can’t unlock my cards

The site will not allow me to unlock my card. Blank screen

Could use some upgrades

I opened my 4 children each a savings account. They do not feed into my online banking, making it difficult to do regular deposits into the accounts. I work during bank hrs so the accounts are not being used efficiently

Tap Feature

Everything works good banking app good would be great if they had the tap feature on the debit card. Other than that perfectly good bank and banking app. Would recommend

Unable to use app all day

Unable to access my data all day! Says App error. Seems if your going to do something it shouldn’t be during business hours. Considering closing my account!

VCU app.

The app work great!

Mobile deposit.

I always have trouble with mobile depositing checks. The problem is the system will not read the check correctly. I end up having to take multiple pictures of the front and the back of the check. Even though the picture shows all the information, front and back, it will not accept it. I have tried multiple different places and lighting differences, to no avail. I hope this gets fixed.
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Unusable

Constant application errors, can’t access my account. Tried deleting and reloading app, if anything it made it worse. If I can’t use this app for online banking I may need to find a new bank

Great banking app!!!

This is a great banking app to use!!!!

Mobile Deposit needs work

got a 5