Vay Sucks !!!!!!!
BE WARY!!!!!!
Response from developer
We're sorry this was your experience. We take potential fraud very seriously to help protect all of our customers, so some accounts may be temporarily restricted while we review unusual activity. We hope your account has since been restored. If not, please email us so we can look into what happened and explain the reason for the restriction.
The is jury out…
I tried getting in contact with customer service FIVE times and never got through! I finally decided to just drive the car to my destination with the hope that I would make it. Keep in mind, VAY charges $150 for someone to come out for an emergency charg if the battery dies, but that only gives the car enough of a charge to drive. After that, you have to find the nearest charging station.
I was able to make it to my destination, and to my benefit, there was a charging station in the complex, although it was a slow charging station.
I’m really on the fence about whether or not I’ll use Vay again, especially during the summer months.
Response from developer
We understand why this was a stressful first trip, especially as a new EV driver who couldn’t reach support. Cars must meet a minimum battery level, shown before pickup to help you plan. Soon, you’ll be able to choose a suitable range for your trip and we’re also working on improving charging guidance. A promo was sent as thanks for flagging this. We hope to see you again.
So many problems, they have to be above fixing them
He then retrieve the car without canceling my reservation The car is driving away and I’m still being charged
Response from developer
This clearly fell short of what you expected, especially while waiting in the heat with somewhere you needed to be. We would like to look into this and investigate further, but first we need to identify the trip in question. Please contact support at support@vay.io and provide the email address associated with your account as well as the travel date so that our team can review and assess potential compensation.
When it doesn’t work, there’s no support.
To this day I’ve written Vay for even a partial refund for my charge. I followed up after my initial escalation and STILL haven’t received a response.
I will not be utilizing this service again for such poor customer service and inability to rectify customer concerns. To be blatantly ignored by a company is highly unacceptable.
