Unavailable at airport
For some reason it’s not available at the place I need it most which is the airport…
Leading to disappointment
they’re raising their prices which makes this pretty pointless (the price point was super fair and why I kept coming back before) went to use it on the last day it would be the old prices and they shut the app down the day before the prices changed. Also had multiple times where I was parked in the assigned area, but it would tell me I needed to park and would try to email support and only got one response back and one reimbursement
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
Updated)
The app said nothing about needing an update the last few days before the raised prices but I had to delete and redownload for some odd reason.
Currently in a situation where a vehicle was somehow unlocked without me near it when I had it reserved and driven for ..12 hours? On my account and after speaking to three different ppl they refuse to tell me I’ll be reimbursed and that they have -no way- to know I wasn’t the one driving (said they recorded every “help” call but had no record of my two calls saying I wasn’t driving the car and didn’t not unlock it myself)
All three told me it was “the other person I have on my account” but I have given my info to NO ONE.
was last told by the “manager” that they will get back to me when they can and my “request was in que”
Apparently stuff like this isn’t new
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Response from developer
Thanks for sharing this, we really appreciate your honesty. Just to clarify, we didn’t shut down the app ahead of the pricing update, but we’re happy to take a closer look at what may have happened on your trip. We’re sorry to hear about the parking issue. If this wasn’t resolved to your satisfaction, we’d love to review your trip details. Please feel free to reach out to support@vay.io so we can help clarify and make this right.
Love this app
Don’t have a car have a license need places to go use they helps get around
Shocked
Nothing but good times using Vay nice car even though I don’t like electric lol, it’s really nice and smooth and quick, and I got the job done at a fair price better than an Uber or Lyft tbh
Great service
I can’t say enough about how this service has helped me. It’s very affordable and the hold for the $25 has never taken more than 1/2 hour after my ride. I love how they are expanding and definitely will use this instead of the rideshare apps where the company is taking all the money and not really paying the driver. If the driver was getting the majority of the money then i would consider, but since the driver only gets like 25-35% why would i support that. At least with Vay I am the driver so dont need to worry about someone else paying me for being their chauffeur.
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Response from developer
Love hearing this! We’re really glad Vay has been helpful and affordable for you. Thank you for sharing!
