Poorest running banking app I’ve used
There is no other banking app that is more incompetent than this one. Try to have a good time using this pos
Awful app to coerce facial recognition
Awful bank app that freezes and does not work 35% of the time so I am forced to login via my desktop. The bank app is also constantly trying to coerce members into creating a digital id with facial recognition which feels dark and creepy. My desktop transactions can only be completed if I have my mobile phone near me to receive and input a verification code. If I do not have my phone accessible, then I cannot tend to what I need to do. Awful.
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Loan payments
Will not let me pay towards my principal on my loans even in the 3 day period after payment
Only works sometimes
Great when it works, unfortunately I have been unable to access it during some crucial times and it cost me money when it won’t let me in to pay certain bills
Amazing & Clean
I am so happy with this new application. What a huge improvement! This new application really launched VCCU into the 21st century. It’s clean, easy to use and to navigate, and has so many available features and functions. It has enhanced my digital banking experience, which is a plus for me since I moved out of the county and no longer have access to a physical branch. My absolute favorite new feature is what I think is called My Credit Score. This new service allows me to easily monitor my credit, receive alerts, and it even suggests products and services that would help me to either save money or improve my credit history and score. I love it!
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Easy New App
Love the updated app with the facial recognition, and you can look at all of your accounts with one simple sign on from auto loan loans to mortgage loans and all of your accounts. Transfers are easy from internal accounts, as well as using Zelle to pay others.
Thank you
The app works like a charm! I love the ease and security it offers, thank you VCCU!
Easy to use upgraded app
Love the new feel and workings of the new VCCU application. It is easy to scroll through all your accounts label them and change colors for your various family members that have accounts with the credit union. Also love the news savvy money information located on the app now.
ugh. waited years and this is what we got
the most fundamental task on the app was transfers and you guys just ruined it!!! horribly disappointed. bring back the old app!!!!
I may close my account after this update
The previous version worked just fine and a lot quicker than this new update. I have to click on way to many buttons to make a simply transfer of money between my accounts and pay my credit card bills… I hate it. The main home page has very large fonts and I feel like I have to be even more careful about my privacy than before. Please bring back the previous version. Thanks
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The new app is great!
Easy to use and lots of new features including credit score and monitoring!
Meh
The app works when it wants to and is best near wifi but times out at the most inconvenient times. The bank itself doesn’t seem to care if you’ve had an account for 20 years or 1 year. I’m sure their are benefits to having a credit Union , I’m just not experiencing those benefits.
Infuriating app
This mobile application alone is enough to make me close my account. In this day and age of technology, how can a financial institution be so bloody slow to update their mobile app. I get that VCCU is patronized by a whole lotta old folks but how shortsighted is this approach to not have a legit mobile app?!
It pretty much works when it wants to. Getting “error failed to login” happens 95% of the time. It is beyond frustrating. Fix your freakin app or lose more people. There are much better and more convenient options out there for people. Agriculture money accounts can’t keep y’all afloat forever.
It pretty much works when it wants to. Getting “error failed to login” happens 95% of the time. It is beyond frustrating. Fix your freakin app or lose more people. There are much better and more convenient options out there for people. Agriculture money accounts can’t keep y’all afloat forever.
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Horrible
The app is terrible. Rejects every deposited check too.
My worst regret
This bank seems to answer whenever they please to and seem to give wrong information about your credit card depending on who your working with.
Mobile deposit constantly not working
Nothing else wrong with the app, why can’t they fix mobile check deposits? Weird how everything else works except for that. Needs to be fixed now more than ever in times of Covid
May Close Account
This app is so poorly done I am at the verge of closing my account. In an age of digital banking this app looks and functions like a piece of 1995 software. It lacks biometric login as well as 2 factor authentication. On top of it all, as others have stated, the remote deposit is inconsistent to say the least. The best part is that you have to specifically write on the back of your check under the endorsement that the check is for remote deposit only, leaving you with no other option but to hopefully get your funds deposited via the app if it decides to function. In the mean time it seems they have decided another companion app is also necessary to do banking with them. If you cannot get the first app running properly you should not be trying to take on another.
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Homepage doesn’t load
For a couple weeks now I have not been able to login to my account because the app just gets stuck loading! I’ve contact the bank to let them know and to get back to me with an email that it’s been fixed, but obviously nothing has been done.
I think it’s time to move banks
I think it’s time to move banks
Barely works…sometimes
This app works very rarely. I’ve never been able to remotely deposit a check, and I often can’t even get the app to open. Sometimes I can log in but won’t get past the loading screen, but often it won’t even get to that point. It’s been buggy for ages. I wonder if they will ever fix it, or even care to. Terrible experience all around.
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Barely functions
The app won’t display my balance (at the moment, anyway) so I can’t use it to balance my checkbook, or to see how much I’ve been spending and where I’ve been spending it, or whether a payment has gone through.
Bill pay works, at least, which it no longer does on the website although I’ve turned off all my popup filters and use Chrome.
Oh hey, it just randomly signed me out, which is irritating. Also, it won’t show what I paid the previous month for payees, which means I have to look up the amount elsewhere instead of just paying the stupid bill.
You did a crap job, guys. Please redesign it.
Bill pay works, at least, which it no longer does on the website although I’ve turned off all my popup filters and use Chrome.
Oh hey, it just randomly signed me out, which is irritating. Also, it won’t show what I paid the previous month for payees, which means I have to look up the amount elsewhere instead of just paying the stupid bill.
You did a crap job, guys. Please redesign it.
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