Virgin - Worse than even Jetstar
Worse than Jetstar
App won’t work
Every time I hit ‘log in’ it sends a code to my phone number. I enter the code, hit log in and then it loads and kicks me out saying ‘Something went wrong!’. It’s been doing this since I downloaded the app. What can I do to fix this?
Poor Conditions
Even when you get a premium status, points more than enough and there are empty spaces you cannot get an upgrade, doesn’t make sense to flight with Virgin, you pay as tier 1 and you get low cost services
Platinum membership is a scam, don’t fall for it!
Frequently flying, I was upgraded to platinum last year and (supposedly) entitled to four business class upgrades.
Now back to gold as not flying enough, and in the year prior, I was not able to redeem a single one of those upgrades.
I had to buy a more expensive flexible fare to use the upgrade, and from then it was a gamble rather than a rewarding experience in any way whatsoever. Business class WAS AVAILABLE on Virgin’s website as well as on flight centre for the flight I was booked onto. But when I had my flexible fare, all I got was stupid excuses like I’m ’not eligible’, ‘I am waitlisted’, ‘all booked out’, ‘no availability’ and other corporate bull***t words with no real explanation behind them. In some flights, business class seats were even left vacant after I unsuccessfully tried to redeem my upgrade.
On other occasions, the call center told me I should wait until the day of the flight, only to hear by then that business class is full.
In conclusion, Virgin promises ‘rewards’ in glossy ads, but then goes out of its way to make sure you’re never getting them redeemed, while expecting you to pay higher flexi fare even if not needed, just to access this type of gambling scam. You are being told you’re a distinguished guest, but other guests are more distinguished and take the vacant seats before you until all taken, while you’re told to ‘wait’.
For an intoxicated tourist traveling Australia-Bali return this may be an acceptable level of service, but it is in no way appropriate for an airline that wants to be taken seriously as a business travel carrier. Apart from lounge access, my experience was shamefully disappointing and in no single way ‘rewarding’ at all.
Now back to gold as not flying enough, and in the year prior, I was not able to redeem a single one of those upgrades.
I had to buy a more expensive flexible fare to use the upgrade, and from then it was a gamble rather than a rewarding experience in any way whatsoever. Business class WAS AVAILABLE on Virgin’s website as well as on flight centre for the flight I was booked onto. But when I had my flexible fare, all I got was stupid excuses like I’m ’not eligible’, ‘I am waitlisted’, ‘all booked out’, ‘no availability’ and other corporate bull***t words with no real explanation behind them. In some flights, business class seats were even left vacant after I unsuccessfully tried to redeem my upgrade.
On other occasions, the call center told me I should wait until the day of the flight, only to hear by then that business class is full.
In conclusion, Virgin promises ‘rewards’ in glossy ads, but then goes out of its way to make sure you’re never getting them redeemed, while expecting you to pay higher flexi fare even if not needed, just to access this type of gambling scam. You are being told you’re a distinguished guest, but other guests are more distinguished and take the vacant seats before you until all taken, while you’re told to ‘wait’.
For an intoxicated tourist traveling Australia-Bali return this may be an acceptable level of service, but it is in no way appropriate for an airline that wants to be taken seriously as a business travel carrier. Apart from lounge access, my experience was shamefully disappointing and in no single way ‘rewarding’ at all.
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Great
It’s a great app well designed and easy to navigate
