Password issues revulo
Frequently I get locked out of my account due to password. I use a password passport so password is not incorrect. If they could fix that issue I’d rate it better but having to speak to an agent to reset your password for their faulty app is super annoying.
Wouldn’t check me in and logged me out.
Although my app was set up and I received a notification to check in. When I pressed the check in button, the whole system rolled around for a minute and then the app crashed and logged me out of my account.
The Best
Have been using for over 30 years and they have never let me down…or crashed.
That’s good for me.
That’s good for me.
Great programme
Love the way this actually helps you save for a holiday goal
Tried booking hotel
Tried to book a hotel in Canberra for two night wouldn’t allow me to confirm booking ended up booking throughout booking.com
Hopeless
Hopeless
Complicated
The app has become far too complicated. What about one app. Virgin Australia. Not two that refer to each other for which you need continuously to sign in. Resign in then sign in again.
KISS principle. Keep it simple stupid.
KISS principle. Keep it simple stupid.
Virgin
Service improvement is good
Online Check In
New to Velocity. Could not find how to check in via the app. Not intuitive or clear. Frustrating.
Hotel bookings with points
Literally impossible
Virgin - Worse than even Jetstar
Worse than Jetstar
App won’t work
Every time I hit ‘log in’ it sends a code to my phone number. I enter the code, hit log in and then it loads and kicks me out saying ‘Something went wrong!’. It’s been doing this since I downloaded the app. What can I do to fix this?
Poor Conditions
Even when you get a premium status, points more than enough and there are empty spaces you cannot get an upgrade, doesn’t make sense to flight with Virgin, you pay as tier 1 and you get low cost services
Platinum membership is a scam, don’t fall for it!
Frequently flying, I was upgraded to platinum last year and (supposedly) entitled to four business class upgrades.
Now back to gold as not flying enough, and in the year prior, I was not able to redeem a single one of those upgrades.
I had to buy a more expensive flexible fare to use the upgrade, and from then it was a gamble rather than a rewarding experience in any way whatsoever. Business class WAS AVAILABLE on Virgin’s website as well as on flight centre for the flight I was booked onto. But when I had my flexible fare, all I got was stupid excuses like I’m ’not eligible’, ‘I am waitlisted’, ‘all booked out’, ‘no availability’ and other corporate bull***t words with no real explanation behind them. In some flights, business class seats were even left vacant after I unsuccessfully tried to redeem my upgrade.
On other occasions, the call center told me I should wait until the day of the flight, only to hear by then that business class is full.
In conclusion, Virgin promises ‘rewards’ in glossy ads, but then goes out of its way to make sure you’re never getting them redeemed, while expecting you to pay higher flexi fare even if not needed, just to access this type of gambling scam. You are being told you’re a distinguished guest, but other guests are more distinguished and take the vacant seats before you until all taken, while you’re told to ‘wait’.
For an intoxicated tourist traveling Australia-Bali return this may be an acceptable level of service, but it is in no way appropriate for an airline that wants to be taken seriously as a business travel carrier. Apart from lounge access, my experience was shamefully disappointing and in no single way ‘rewarding’ at all.
Now back to gold as not flying enough, and in the year prior, I was not able to redeem a single one of those upgrades.
I had to buy a more expensive flexible fare to use the upgrade, and from then it was a gamble rather than a rewarding experience in any way whatsoever. Business class WAS AVAILABLE on Virgin’s website as well as on flight centre for the flight I was booked onto. But when I had my flexible fare, all I got was stupid excuses like I’m ’not eligible’, ‘I am waitlisted’, ‘all booked out’, ‘no availability’ and other corporate bull***t words with no real explanation behind them. In some flights, business class seats were even left vacant after I unsuccessfully tried to redeem my upgrade.
On other occasions, the call center told me I should wait until the day of the flight, only to hear by then that business class is full.
In conclusion, Virgin promises ‘rewards’ in glossy ads, but then goes out of its way to make sure you’re never getting them redeemed, while expecting you to pay higher flexi fare even if not needed, just to access this type of gambling scam. You are being told you’re a distinguished guest, but other guests are more distinguished and take the vacant seats before you until all taken, while you’re told to ‘wait’.
For an intoxicated tourist traveling Australia-Bali return this may be an acceptable level of service, but it is in no way appropriate for an airline that wants to be taken seriously as a business travel carrier. Apart from lounge access, my experience was shamefully disappointing and in no single way ‘rewarding’ at all.
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Great
It’s a great app well designed and easy to navigate
Best airline
So much better that quantas. Wish I had built all my point here :(
Five star
Very good customer service and flight
Great reward
I am so happy that I have velocity I have used it for flights ect great deal.
Thanks
Thanks
Ok…..
Why do you retain activated promotions that have expired!
Terrible Booking Section
Update after update and this app still has the worst booking section in the planet. You try to book your flights and it takes you to an internal browser that barely works. It takes an insane amount of time to load up and it’s as glitchy as it could ever be. You simply can’t do anything with it. It feels like they do this on purpose to discourage you from using it at all. I hope once and for all they’ll fix this, as they’re way behind the competition.
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