Purchase button doesn’t work
Purchase button for metra tickets doesn’t work, hidden under the home indicator
Dangerously inaccurate
In concept this app works great. In reality it regularly leaves me stranded and with inaccurate info about when public transportation will arrive. Which during daylite hours is fine but at night actively endangers the user with false information
They have to make it this bad on purpose
Good luck trying to find out if the train is coming, delayed or basically any information whatsoever on anything on this app… also there is a good chance it just wont open.
Live Updates!
It’s 2026. There is a Metra Train Tracker, use the API and hook it into this app’s functionality. The static departure times from stations is inexcusable. If a train is late, update the time. period. Alas, it’s the only authorized app, so like most things these days, why spend money on a captive audience? Bad user experience be damned.
Show more
Can’t Purchase Metra Ticket
The purchase function when trying to purchase a metra ticket does not function. After choosing checkout and adding my number of ticket the purchase button does nothing.
“Good” under the guise of bare minimum
Sure, Chicago has one of the “best” public transportation systems in the US. But why are we limiting ourselves to what the standard of US transportation is considered? You’re a slave under the circumstances that you’re forced to live under. How much in taxes are you paying? What improvements to the city are you seeing with such a significant tax rate that we’re paying?
Show more
Amazing customer service
The app is easy ish to use but I’ve had some issues with the digital card. Called the customer service, Jackie and Dustin helped me with my issue and resolved it right away. I have not had a customer service that’s as amazing as them in a really long time. Appreciate their help so very much!
Favorites function broken
Favorites function is totally broken. Has been for weeks. Ventra does nothing. Can’t see any arrival information for a stop that is a favorite; you have to look the line/stop up every time. Works fine if not looking at favorites. So there effectively is no favorites function, and Ventra is too dysfunctional to do ANYTHING about it.
Show more
Useless app
Convoluted, confusing, misleading app. Poorly designed and maintained. And it actually costs more to use the app than to purchase a physical ticket. And if that’s not enough, once you purchase a metra ticket, the app doesn’t allow you to purchase a cta or other ticket. Way to go designers/programmers of this garbage.
Show more
Completely Useless and Unnecessary
We downloaded the app and found no information on how to use it or what ticket to buy. Bought a day pass and found it didn’t work for the turnstile. Was told by attendant to use a machine instead. Why download the app if I have to use a physical machine? It makes no sense for tourist especially. Come on guys..
Show more
Not functional
It’s a pitty we have to use this mediocre app just to be apple to use public transit and have a card on apple wallet.. other PTO don’t require you to go through a third party app for that, especially when the app doesn’t work, just a waist of time and data. Great Job CTA !
Purchase functionality doesn’t work on newer phones!
Purchase functionality doesn’t work on newer phones due to Siri shortcut at the bottom of the screen
Needs serious accessibility work
You can do only some of the things you need to, and will run into limitations. Ones I have hit: 1) went through the reset password process, except that it never sent me an email. This must be a backend issue. I talked with Support on the phone who said they would send me an email, but it never came through. Then I tried again a few few days later and it magically appeared. 2) while attempting to purchase tickets on the app (something you think they would want to make as easy as possible) the purchase button is tiny and in position directly under the iPhone’s bottom bar. Attempting to click the purchase button an iPhone will interpret it as a click on the bottom bar of your phone making it essentially impossible to click purchase. I thought I would just purchase a ticket online instead, but that is not possible; you can only get it on the app, at a station, or on the train. This has got to be losing Ventra money!!
Show more
It works good
It works good
Inconveniently Shut Down
If I could give a lower rating, I absolutely would. I was able to purchase a ticket as I got off my Amtrak train but unfortunately couldn’t open the app again to activate it because the app would not open. I closed every other app, restarted my phone and still had trouble. My first time in Chicago and I had to get off the train because the faulty app took my money but wouldn’t let me use the ticket. I want my money back!
Show more
0 stars
It’s the worst app I’ve ever had to use. No customer service or support for your problems. It glitches out way too often for a ‘commuter app’ and gets zero updates or maintenance. The app overcharges for one-way trips ($5, should be $2.50).
Lack of realtime updates for Metra
Metra trains are notoriously unreliable, and the app only makes the experience worse by lacking real-time tracking.
Over the last seven days of commuting, my train has been late five times - delays ranging from 5 minutes to more than 1.5 hours. Let that sink in: passengers are expected to be on time, but Metra isn’t.
It’s 2026. An overpriced service with inconsistent performance and an app that can’t even provide accurate live updates is simply unacceptable.
Over the last seven days of commuting, my train has been late five times - delays ranging from 5 minutes to more than 1.5 hours. Let that sink in: passengers are expected to be on time, but Metra isn’t.
It’s 2026. An overpriced service with inconsistent performance and an app that can’t even provide accurate live updates is simply unacceptable.
Show more
Can’t add my cards
I have two transit cards on my account, I confirmed through my browser, but the app doesn’t show either one so I can’t add them to my Apple wallet
W
What in the actual four letter word is wrong with you people? You know by now that your app is not working with the iPhone because the purchase button is inaccessible, and yet you clearly ignore every single complaint about it, which happens to be every single 1 star complaint on here.
Where is the money going when you’re too inept to fix something a teenage coder can fix in 5 minutes.
Get off your lazy overpaid rear ends and fix this issue or I’ll get a class action lawsuit headed your way.
Where is the money going when you’re too inept to fix something a teenage coder can fix in 5 minutes.
Get off your lazy overpaid rear ends and fix this issue or I’ll get a class action lawsuit headed your way.
Show more
Hate it
Took me forever to sign up. Then forever to use the machine at the el stop. Attendant totally unhelpful.
