Would be great if usable
It feels like this app was abandoned on the developer side the way absolutely nothing works. Recovery emails never sent, recovery questions don't recover, continue as guest loops you back to log in once you try to create a digital card
Unusable
As many others have said, the purchase button is so low on the screen that the iPhone quick access feature prevents clicking.
My favorite transit app
This is the best transit ticket app I’ve used out of many. Everyone who’s complaining doesn’t know basic tech.
Get around on the CTA
I don’t have most of the problems others report. I ride the CTA frequently: touchless payments work, directions are solid, etc. There is mo way to know if the app or the buses are to blame for timing glitches. If a bus gets bogged down in traffic, what can the tech for the app do about it?
I also buy Metra tickets, and it’s true the “buy” button is awkward, but not impossible.
I also buy Metra tickets, and it’s true the “buy” button is awkward, but not impossible.
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Redo app
Would recommend using any other app than this if it were possible. They need to stop trying for small fixes and revamp the app from scratch. Too many auto logouts the second you open the app to show the conductor, app refuses to open when no/little service (aka on the train before it leaves union)
App is severely dated, i’m sure i could code something better
App is severely dated, i’m sure i could code something better
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Never reliable
They should really hire better developers because this app isn’t reliable at all. The bus tracking is always off and never accurate
Unusable
Trying to purchase train tickets with the app, and the purchase button is impossible to click on. I have an iPhone, and it’s so close to the “swipe up” mechanic that it won’t allow me to press the button. Ive been trying to get this button to work multiple times over the last 24 hours and cannot get the button to work. And of course you can’t purchase tickets on the regular website, the website directs you to the app. So not sure what I’m going to do. We’re taking the train to the other side of the country for a trip, and this hiccup has certainly made things stressful.
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L
Always slow train arrival
Can’t purchase metra ticket
The purchase button is so small and so far down at the bottom of the screen on an iPhone 16 Pro running iOS 26.6.2 that it is literally impossible to click to buy a Metra ticket. Instead it tries to scroll. Take the button out of the footer and put it in the middle of the page so people can click on it.
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Unusable
It doesn’t even load past the splash screen. It will stay on the splash screen and crash back to my home screen on my iPhone. I thought about trying to use the Metra to go to work, over the L train. But I can’t if the app doesn’t even wanna work. No wonder this app has so many bad reviews, because I’m not the only one experiencing this issue. And it’s expected that the developer will hide the low star reviews.
Make a better app or go back to physical tickets for the Metra. Or even better – set up a plastic ticket or card instead of this trash.
Make a better app or go back to physical tickets for the Metra. Or even better – set up a plastic ticket or card instead of this trash.
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Fare payment
The app has triple charged me twice and I have never heard from support. Lately my Apple Pay to buy passes fails frequently
Awful experience
Literally can’t even get back into my account, it doesn’t send any of the emails it claims to.
Bugs galore!
Won’t send an email to reset password. Took me way too long to create a new account bc it kept saying username can have no space. There was no space. Now the purchase button does not work. Fix the bugs please
Poor Design, Difficult to use
App is clunky, slow, glitchy, and is difficult to navigate. Frustrating experience
10/10 DO NOT RECOMMEND
The thing just randomly stops working all the time. I think it’s something wrong with my phone so I move it to my watch, a couple weeks later that stops working. I think it’s something wrong with my watch so I move it back to my phone.
Then I get stuck in a position where I’m holding other people up because it’s not working and now I have to tap my debit card which is FIVE FREAKIN DOLLARS!!! Scam scam scam freakin scam!!!!!
Then I get stuck in a position where I’m holding other people up because it’s not working and now I have to tap my debit card which is FIVE FREAKIN DOLLARS!!! Scam scam scam freakin scam!!!!!
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Bad UI and unreliable
I don’t know whose cousin won the no-bid contract to develop this app, but they did a horrible job
Can’t tap Purchase Button
No one clearly tested this. You go to buy a Metra ticket, on any phone, newer than iPhone X (“like iPhone 17), and the app switcher bar gets in the way of hitting the purchase button, and there is no other way to purchase a ticket… great.
Highly inaccurate
The whole app is underwhelming. No way to permanently filter out modes of transit you don’t use (bike, train, etc.) and the times are unreliable. If this has more to do with CTA than the app, hopefully this encourages the app to push for a better CTA because it’s making the app look deeply incorrect daily. Also, the favorites button doesn’t work and the app seems to know when you’re having a stressful morning because that’s when it forces you to log in for no reason :)
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app
doesnt send any confirmation emails and the app is not working, wouldnt let me log in my account currently is now on time out
Doesn’t load anymore
For at least the past week the app has not been loading
