Ranse Howell
Very good...
Tourists BEWARE! Dead battery cost me $$$?
The battery died near Coors Stadium. Couldn’t park it there because of a city ordinance. Pushed the pos to where 5 other VEOs were parked and it still wouldn’t let me end the ride. Tried to push it further but the breaks were locked up or something because it was NOT like pushing a normal bike. I submitted all the proper stuff via the app. At one point it gave me the take photo screen so I thought I was finally done. There were several other bikes parked in the same spot. I get a message 15 minutes later that I’ve received an “idle fee”. And it continued to charge me. My group and I went back again to try to end it again and all the bikes had been picked up. So I got charged way too much because it had a dead battery or something wrong with it mechanically. Put a big dent in my day. Rip off, vacation interrupted, and wasted time.
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Safety hazard
It will take the power away from the bicycle when you are near the border of an area you cannot ride, which is super sketchy, especially in intersections. And you can be in an area where you’re allowed to ride like in Bike lanes, but it will still take away your power if you are close to the border. It was extremely frustrating.
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VEO KEPT CHARGING ME UNTIL I HAD TO BLOCK MY CARD WARNING TO ANYONE CONSIDERING USING VEO: BE VERY
I had an extremely unacceptable experience with VEO.
I stopped using the electric scooter and left it exactly where I found it. I immediately tried to end the ride through the app, but the app would not allow me to properly end the ride.
What happened next was unacceptable: VEO continued charging me repeatedly, over and over, even though I was no longer using the scooter. The charges kept accumulating while the scooter was already left behind.
I contacted VEO Support because I was trying to stop the ride and the charges, but the charges continued. I eventually had to contact my bank and block my card simply to prevent VEO from continuing to charge me.
Think about that: I had to block my own bank card because I could not get VEO’s system to stop charging me.
And now, instead of taking responsibility and investigating what happened, VEO is refusing to refund the additional charges and is pointing to the fact that the scooter was in a restricted area.
THAT DOES NOT ADDRESS THE PROBLEM.
I am NOT disputing the time I actually used the scooter. I am disputing the charges that continued AFTER I STOPPED USING IT, AFTER I LEFT IT WHERE I FOUND IT, AND AFTER I ATTEMPTED TO END THE RIDE.
A customer should never have to worry that an app will continue charging their card indefinitely because the ride cannot be properly ended.
Even worse, I reported the problem while it was happening, and I still ended up having to protect myself by blocking my card.
This is not the level of service I expect from a company charging customers for its service.
VEO needs to take responsibility for what happened, review the ride and support records, and refund the charges that accumulated after I stopped using the scooter.
Until VEO fixes these issues, I strongly recommend that people think twice before using this service and carefully monitor their card charges.
⭐ 1/5 — TERRIBLE EXPERIENCE. REPEATED CHARGES, A RIDE I COULD NOT PROPERLY END, AND CUSTOMER SUPPORT THAT DID NOT RESOLVE THE PROBLEM.
Customers should NOT have to call their bank and block their cards just to make the charges stop.
I stopped using the electric scooter and left it exactly where I found it. I immediately tried to end the ride through the app, but the app would not allow me to properly end the ride.
What happened next was unacceptable: VEO continued charging me repeatedly, over and over, even though I was no longer using the scooter. The charges kept accumulating while the scooter was already left behind.
I contacted VEO Support because I was trying to stop the ride and the charges, but the charges continued. I eventually had to contact my bank and block my card simply to prevent VEO from continuing to charge me.
Think about that: I had to block my own bank card because I could not get VEO’s system to stop charging me.
And now, instead of taking responsibility and investigating what happened, VEO is refusing to refund the additional charges and is pointing to the fact that the scooter was in a restricted area.
THAT DOES NOT ADDRESS THE PROBLEM.
I am NOT disputing the time I actually used the scooter. I am disputing the charges that continued AFTER I STOPPED USING IT, AFTER I LEFT IT WHERE I FOUND IT, AND AFTER I ATTEMPTED TO END THE RIDE.
A customer should never have to worry that an app will continue charging their card indefinitely because the ride cannot be properly ended.
Even worse, I reported the problem while it was happening, and I still ended up having to protect myself by blocking my card.
This is not the level of service I expect from a company charging customers for its service.
VEO needs to take responsibility for what happened, review the ride and support records, and refund the charges that accumulated after I stopped using the scooter.
Until VEO fixes these issues, I strongly recommend that people think twice before using this service and carefully monitor their card charges.
⭐ 1/5 — TERRIBLE EXPERIENCE. REPEATED CHARGES, A RIDE I COULD NOT PROPERLY END, AND CUSTOMER SUPPORT THAT DID NOT RESOLVE THE PROBLEM.
Customers should NOT have to call their bank and block their cards just to make the charges stop.
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Cleveland Ohio Rocks
Loved this it was so fun and it’s way more affordable than you think it would be!
Signing up
In signing up, it would not let me sign up for the Free EBT and it would not allow me to get the new user referral code. You said I was already a user. I’ve never used it before.
Cool kinda
Family.. you need to add a way to add family members to the account. The group ride is cool but only when you are all together. Add a way to put other people on your account..
Doesn’t work
Used this in Denver for the first time, picked up a bike in a designated parking area. Immediately it didn’t work despite having full battery, it told me I was in a no drive zone even though there were people all around on the same vehicles. It wouldn’t let me even end the ride despite not having gone anywhere. Telling me that I was not in a proper parking place, even though I HADNT LEFT THE PICKUP LOCATION which had a sign for designated parking. Very poor experience. I even reported this to try and get it to and and nothing happened. Couldn’t pause it or anything. Had to look up a number to call and call them to finally get the ride to end after 12 minutes of trying. Whole situation made absolutely no sense.
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Amazing riding app
Grapefruit, you need to get places fast without having to own an E bike useless for everyday commuting amazing
Absolute disaster
Absolutely horrendous experience.
We hired as a group, but only one of us could even create an account because the app wouldn’t accept international numbers with eSIMs.
The first scooter died in an area where you weren’t allowed to end the ride, so we had to push it for several kilometres just to find a place where we could swap it.
We finally got a replacement, but the original rental never stopped charging.
Then, while riding on the Venice Beach bike path, the replacement bike repeatedly claimed we were in a “restricted area,” cut the motor, and forced us to pedal for kilometres. Not easy when you’re 5’10” and the seat won’t adjust high enough.
In the end, we had to abandon the bikes because the app wouldn’t let us pause or end the hire. We reported everything immediately through the app and uploaded photos and videos as evidence.
Despite all of that, we’ve now been charged $120.
Avoid this service. Terrible equipment, a broken app, and even worse customer support.
We hired as a group, but only one of us could even create an account because the app wouldn’t accept international numbers with eSIMs.
The first scooter died in an area where you weren’t allowed to end the ride, so we had to push it for several kilometres just to find a place where we could swap it.
We finally got a replacement, but the original rental never stopped charging.
Then, while riding on the Venice Beach bike path, the replacement bike repeatedly claimed we were in a “restricted area,” cut the motor, and forced us to pedal for kilometres. Not easy when you’re 5’10” and the seat won’t adjust high enough.
In the end, we had to abandon the bikes because the app wouldn’t let us pause or end the hire. We reported everything immediately through the app and uploaded photos and videos as evidence.
Despite all of that, we’ve now been charged $120.
Avoid this service. Terrible equipment, a broken app, and even worse customer support.
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Ran out of battery charged $120
Horrendous experience doing a group hire as only one person was able to set up account due to international number restrictions with esims. first scooter died in an area where you weren’t allowed to leave it so had to walk a few kms with the scooter to find a replacement. Switched but the original hire kept going. Was on Venice beach BIKE PATH replacement started having error that we were in “restricted area” and choked the motor so had to pedal for a few kms not easy when you 5 10 and the seats that low. Abandoned bikes was unable to pause or stop hire, raised issue on app, took photos and video as evidence and this morning we’ve been charged $120. Do not use!!!!!
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1st and last time ever using this app/service
I typically don’t leave negative reviews but this absolutely sucks. The bike’s navigation system erroneously says that you’re in a “no ride” zone. The pedals on my bike didn’t work so I had to push the bike a few 100 feet in a “no ride” and it started working again. It also constantly states that we were in a slow zone and kept the speed reduced no matter where we rode. It also wouldn’t accept the parking spot even though the bike was parked at a bike rack. It also placed 3 different $10 holds on my card. I see the developers’ responses and just have to say you guys need to do some more app testing and work on an update. However I will never ever take a ride on Veo products again!
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GPS within the app
I love Veo it’s been great just wish there was a way to navigate around restricted areas without me having to go between apps. (Maps and the Veo Map.)
Terrible end experience
Ending the ride is terrible. The photo capability fails 100% of time and delays your ability to end the ride
Idk
It’s always broke, it’s piss me off
why
if you use it to often you card would randomly decline
Awesome
Great !!! Appreciate the access .
Fun Ride
Such a fun time! Loved it!
Glitchy app
Never detects cosmo in photos to let me end the ride
Say wuuuuhh
This is going to become a thing for me lol
