Another subscription…
Look I would love to try this app out if it has a proper you get to experience the first couple lessons or features before I hand my card over to you. Because words don’t mean anything if I can’t experience it personally.
Response from developer
Thanks for the honest feedback. We completely understand your concern. The main feature of Verbi is AI-powered speaking practice, and every conversation has a significant cost for us to provide. Because of that, we aren't able to offer unlimited free usage. Instead, we offer a free trial so you can experience the full app before deciding whether it's right for you. We also understand that people sometimes forget to cancel a trial. If that happens, we've enabled refunds through Apple for eligible cases, so users aren't left without options. If you decide to give Verbi a try and your experience is different from what you expected, we'd love to hear your thoughts. And if this clears up your concerns, we'd really appreciate it if you'd consider updating or removing your review, it would mean a lot to our small team.
The app worked at first
Response from developer
Thanks so much for the detailed feedback! We think there may have been some confusion caused by a recent update to the curriculum. In the latest version, the AI intentionally speaks in English during the first two beginner modules. We received a lot of feedback from new learners that jumping straight into the target language was overwhelming, so we added a gentler introduction. After the second module, the lessons are conducted entirely in the language you're learning. If you'd prefer to start speaking Italian right away, you can also use our Custom Scenarios feature, where you can have conversations with the AI in Italian from the very beginning. We really appreciate your comments about vocabulary and customization as well, those are both areas we're actively improving. Thanks again for giving Verbi a try, and we hope you'll consider trying the latest version!
0/10
Response from developer
We’re sorry you had a negative experience. Could you please explain what went wrong or what you disliked about the app? Your feedback would help us understand the issue and improve Verbi.
Péssimo!
Response from developer
Olá, Ana Luiza. Como explicamos no e-mail enviado, verificamos em nosso sistema que os lembretes sobre o término do período gratuito foram enviados por e-mail e por notificação antes da cobrança. Também não cobramos um valor diferente do apresentado: todos os pagamentos e cobranças são processados diretamente pela Apple. Já enviamos as instruções para solicitar o reembolso pela Apple, mas ainda não recebemos uma resposta sua. Permanecemos disponíveis por e-mail para ajudar no que for necessário.
Love it
Response from developer
Thanks so much! We’re really happy to hear you’re enjoying Verbi and finding it interactive 💚
