This is a rating for the app, not the concept
I still use the vessel app despite it’s clunkiness and hit & miss on actually processing my vessel stick properly.
Currently, I can’t get the app to open, a pop up says to download the new app. When I click on that, it says it’s not available in my country (U.S.) which is weird. I’m connecting via a US vpn. I tried on just cellular data, turned my phone off & on … no luck.
Frustrating because I have crohns and I really do love this app when it works. I have had to throw away many sticks because “something went wrong” and app couldn’t read it.
Vessel is good about sending replacements when you ask for them.. but that doesn’t help me when I’m dealing with a flare up or fatigue or trying to pinpoint what’s going on with my body.
If another similar app/technology comes along with a less clunkier app.. I’ll def try it.
Also it’s annoying to have to deal with all the clicks to get through the timer notification, which is instructions if you are new to using it. You can “skip timer” and the instructions, but the app experience could be bypassing that for regular users for a better experience.
Currently, I can’t get the app to open, a pop up says to download the new app. When I click on that, it says it’s not available in my country (U.S.) which is weird. I’m connecting via a US vpn. I tried on just cellular data, turned my phone off & on … no luck.
Frustrating because I have crohns and I really do love this app when it works. I have had to throw away many sticks because “something went wrong” and app couldn’t read it.
Vessel is good about sending replacements when you ask for them.. but that doesn’t help me when I’m dealing with a flare up or fatigue or trying to pinpoint what’s going on with my body.
If another similar app/technology comes along with a less clunkier app.. I’ll def try it.
Also it’s annoying to have to deal with all the clicks to get through the timer notification, which is instructions if you are new to using it. You can “skip timer” and the instructions, but the app experience could be bypassing that for regular users for a better experience.
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The right direction!
I really love the concept of taking some of our health into our own hands and having deeper awareness of what’s going on with our bodies in a scientific manner. This program gave me an affordable space to do that. I think there’s so much that can be done with this technology and I hope they continue to develop it and offer different types of cards specialized to different needs. My only complaint with the company is how hard it was to cancel when I needed to but I’m hoping that is something they will take into account and improve. I’m looking forward to restarting my membership when I can. It seems like this company is constantly working on improvements and it makes me excited about what’s to come potentially.
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Terrible customer service and patient care.
Extremely disappointed in vessel customer service/app. I signed up to track my vitamin/mineral levels, but ended up needing to see a doc instead. I sent an email to cancel but was still charged monthly for years, costing me hundreds. No refund will be issued either, the claim is that since I did not confirm my cancellation email with a follow up email, the cancellation was not valid and past the 30 day guarantee. So Vessel continued to charge me even when my intent to cancel was clear and I was clearly not using the app or logging info. Don’t make the same mistake as me, don’t even sign up. Not worth it.
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Response from developer
We're very sorry to hear your frustration and hope that our support team was able to offer all possible options to you while abiding by our refund/return and 30-day policies. For further assistance please reach out to wegotyou@vesselhealth.com
Worth it!
This is such an amazing value. At the beginning of 2022 I began to gain weight due to stress and job change (sitting all day now). I wanted to hire a nutritionist or get blood work but my friend told me about vessel which took care of both needs for a literal fraction of the price. The best part is it’s all done at home! Their service is great too. They have real people and their super nice and helpful (email, chat and phone). I had been IF for years. Per their advice I stopped fasting and began eating oatmeal for breakfast every morning. This curbed my appetite and I stopped overeating my other two meals of the day. As I began to see results, it empowered me to quit snacking and really get lean. Now I have my energy and focus back. I feel great!
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Response from developer
This is what we are all about-Just amazing to hear! Congratulations on making those changes and to cheers to feeling more energy! We are thrilled to receive this feedback and we appreciate the time you have taken write this review. If we can offer any other advice or if you need further support we are got you! Reach out to wegotyou@vesselhealth and we can help! Thank you again!
Incredible App and Science
This company is incredible and the app is amazing. Easy to use and you have access to doctors right from the app which makes them even more legit. They offer daily to monthly testing strips and even vitamin supplements that sync with your current health conditions so you get the exact dosage of vitamins that you need
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so cool!!
I never leave reviews lol but this is honestly really awesome. I tried it for the first time today and I am so intrigued. The app gives you your nutrients score out of 100 and where you’re low, they give you concrete solutions to bring the numbers up. I’m going to try their suggestions and test again in a couple weeks :)
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Buyer beware
Beware: no matter what you do, you can not cancel.
I’ve had the subscription for a year. I’ve used it for 2 months. I was not happy with the product at that point. I continued my subscription (6 months) then tried to cancel. The only way to cancel even after not being happy with this is to go back and “pay to get out of the contract” I’ve had better luck getting out of gym memberships than whatever this cult is. I’m absolutely frustrated. I have a 40+ cards that I won’t use and about $280+ wrapped up in this. They offered to let me “pay my way out” by giving them the higher rate.
Terrible business practices. Product might be good for someone else. The idea is amazing. However your not a customer, just a bank account to these people.
I’ve had the subscription for a year. I’ve used it for 2 months. I was not happy with the product at that point. I continued my subscription (6 months) then tried to cancel. The only way to cancel even after not being happy with this is to go back and “pay to get out of the contract” I’ve had better luck getting out of gym memberships than whatever this cult is. I’m absolutely frustrated. I have a 40+ cards that I won’t use and about $280+ wrapped up in this. They offered to let me “pay my way out” by giving them the higher rate.
Terrible business practices. Product might be good for someone else. The idea is amazing. However your not a customer, just a bank account to these people.
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Bad User Experience: App tries to do too much
I love the core concept of this app: get meaningful health data from your pee so you can act on it and improve your life.
But the app is filled with fluff and annoying barriers that fight against a user trying to focus on this simple core concept.
The test strip analysis technology seems good, but it’s buried under layers of crap. This app tries to do too many different things instead of focusing on doing one thing well.
For example, I’ve been a user for months. Today I peed on the strip, opened the app to scan it, and the app FORCED me to go through a whole tutorial and pick 3 goals then pick 1 priority goal and then pick a bogus reason why I wanted that goal just so I could get out of it and actually scan my pee strip. There’s no reason this app shouldn’t always provide a fast way to open the app and scan a card.
Just let me pee on the card and keep track of the results. All this other garbage is getting in the way, and it keeps getting worse as I continue to use the app and this company adds more friction to the process.
But the app is filled with fluff and annoying barriers that fight against a user trying to focus on this simple core concept.
The test strip analysis technology seems good, but it’s buried under layers of crap. This app tries to do too many different things instead of focusing on doing one thing well.
For example, I’ve been a user for months. Today I peed on the strip, opened the app to scan it, and the app FORCED me to go through a whole tutorial and pick 3 goals then pick 1 priority goal and then pick a bogus reason why I wanted that goal just so I could get out of it and actually scan my pee strip. There’s no reason this app shouldn’t always provide a fast way to open the app and scan a card.
Just let me pee on the card and keep track of the results. All this other garbage is getting in the way, and it keeps getting worse as I continue to use the app and this company adds more friction to the process.
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Really Bad
Updated: I finally was able to get my account cancelled over email, but be aware they will call you and do anything they can to stop you from cancelling, it was really hard. Also I tried my first card and I don’t trust the results. So I’m leaving up the rest of this review - Original review: Watch out: You get locked into a year membership (which it doesn’t tell you that when you sign up - it’s very misleading), and their customer “support” is not good. I can’t even get into my account on their website to change/cancel - it says “their team is working to fix it” but so far no improvement. Also there is no live chat on their website, unless it’s really well hidden! The website has lots of bugs too. This product holds a lot of promise but in my experience it fails to deliver.
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Response from developer
We are so sorry to hear about your experience thus far. We offer a few different membership options. One is our 12-Month membership that comes with a discounted monthly price for committing to the 12-month period. Our Monthly membership is our "cancel anytime" and these members pay a little bit more each month for that flexibility. We do apologize for any misunderstanding there. We made some adjustments to our site to ultimately improve the user experience and we appreciate your patience. We do hope that once you try your cards, you have a positive App experience and overall Vessel journey. Live chat can be found in the lower right corner of our website. We have availability Monday through Friday, 8 AM to 5 PM PST. If you message outside those hours, someone will reach out via email. Our phone number is also (844) 293-2297. Thank you for your patience here and we are happy to do whatever we can to improve your experience thus far.
Health in my home
Peace of mind is the first thing that comes to me when I can use a home health strip like vessel. I really like that I can test first thing in the morning and know within minutes how my body is doing. I was having problems sleeping and this is helping me get back on track so i have the proper nutrition. I also have been monitoring my cortisol levels I knew they were out of balance and vessel is helping so much! They give you nutrition plans articles fo read remind me to exercise eat healthy and meditate it’s like having a coach in your phone that is specialized for your needs.
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Response from developer
We love to hear this!! We are happy to hear that you are making impactful changes to your health and wellness routine due to Vessel. Thank you for 5 stars!
Zero customer support
Not a single customer support email has been answered and I’ve sent about 5 of them 4 days ago. The tracking also has not moved in days but it’s not like I can reach out to see if this is the norm or an actual issue. Not impressed so far. I hate poor customer support. I see In the reviews that you cannot cancel if you signed in for a year? It says on their site that you can. Shady so far. And don’t tell me to email you. You don’t reply. I haven’t even got my testing strips and I’m ready for a refund.
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Honestly, very helpful
So far, I’m impressed! This is my second week testing and using Vessel. I think the user experience is basically perfect - easy, fun, and aesthetically pleasing. On my first week, I learned that my magnesium and electrolytes were low, and cortisol was high. I also learned that my ketones levels were high, which confirmed my intermittent fasting was working. I’ve been feeling fatigued, so this gives me steps to at least try. I’m into it! I recommended Vessel to my family :)
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Just as easy and iNFOMATIVE as they say!
Was not expecting much, but I always like to try new ways to monitor and improve my health. WOW!!! This is easy, it really gets down to the basics to let you know what your doing well with and ways to make improvements. I’m blown away with the simplistic test providing such in depth information. No more guessing what you THINK you need! I’m so excited to use and share with friends and family!
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Response from developer
Thank you so much for taking the time to write such a kind review! We are so glad to hear you are enjoying your Vessel tests and all the information provided.
Piece of mind, with many, PRACTICAL ways to improve!
Vessel blew my mind. The very reasonable price point (sadly) made me skeptical, but I feel like that’s because it’s been taught that everything quality health/customer service etc etc etc is supposed to cost crazy amounts of money. Wrong. I have been using vessel and found it extremely accurate AND loved the useful information it give you at the end of each test. It shows you options, multiple options so you aren’t given one choice AND you aren’t forced into buying other things or spammed with anything. They also walk you through step by step each time you use a vessel test with timer, or you can skip it and time yourself. Customer service is great. Overall the product is amazing, the app that comes with it and guides you and helps you is amazing, customer service same, the nifty box that keeps everything in one place organized nicely all wonderful. This is coming from someone very critical of action suggestions/vitamin/health/food suggestion for vitamin levels or high cortisol etc etc given my health background. I wasn’t paid for this review, I’m just that blown away. It’s given me piece of mind I haven’t had in a long time. I give this 10/10 Recommend to anyone wanting some insight or piece of mind.
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Vessel is amazing
You have the lab at your home! Forget about going to doctors and labs! Technology and science has just blown things up and now you can follow the steps as easy as counting 1, 2, 3, at the convenience of your own home! No more traffic or labs! Now I know precisely what I am eating that causes my body to react certain ways! Magnificent! I rave about it! 10 thumbs up!
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Cortisol needs fixing
So i bought this to specifically test for cortisol. I’ve tested 4 times and it’s only been able to read cortisol 2xs. I need to use 2nd urine because urinate a lot at night. They don’t tell you to do this until you waste a card. This is nuts. Also I would say lowering a score because of hydration is dumb. Everyone has different needs. Plus somehow when I used my first urine my mag was good but then I take a mag pill and it goes down. Lots of things needs fixing
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Healthy lifestyle, incoming!
I tested awhile ago and never got around to review it. I really try to review new and less common apps especially bc it’s hard to find reviews for them. Overall, the testing was easy. I kept forgetting that I needed to not eat or drink before testing so it took me putting the test by the toilet the night before so I’d see it first thing. Now that I have my results,I’m able to move forward and get healthier. My annual physical was skipped last year due to covid so I’ll be curious to see what kind of progress I can make before this years.
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Response from developer
Thank you for taking the time to review us and for the 5-Stars! We look forward to being along for your journey 😊
Really helpful product
Really interesting and helpful product in identifying my needs to enhance health in a numerous ways. I like how it scores wellness in different areas ..like Focus, Immunity. However, I am unsure what defines Focus, Immunity and how this number is generated. It’s great to see which elements are good and what needs improvement. In the future, it would be helpful to monitor other levels such as Vitamin D, Iron, and Glucose.
Overall, great product and I love the idea of optimizing health in comfort of my home.
Overall, great product and I love the idea of optimizing health in comfort of my home.
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Monthly Nudge to Optimize Health
Full disclosure - I was asked to test this product… and it was awesome! I am a Functional Medicine Health Coach and I am always digging into my own body and how to optimize/ bio-hack every component of my health. This is such an easy at home way to test vitamins in your body that are water soluble. This does mean that it can vary day to day, week to week, and month to month - a bit more than a blood test - but this is perfect for checking up on yourself for key nutrients every so often.
5 stars for ease and functionality. I really am hopeful more nutrients are added in the future. It would be awesome to see a full mineral panel as well as all water soluble vitamins that can be tested with this method. If only vitamin D could be figured out this way!
5 stars for ease and functionality. I really am hopeful more nutrients are added in the future. It would be awesome to see a full mineral panel as well as all water soluble vitamins that can be tested with this method. If only vitamin D could be figured out this way!
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Response from developer
Thank you for giving Vessel a try! Would LOVE to have you try out our free nutritional coaching via chat- your feedback would be much appreciated. We are going to be rolling out more tests in the near future with Sodium, Creatinine and calcium launching by end of summer. Thanks again and happy testing!
Staying on top of my needs
Vessel really helps me stay on track with my nutrition and other health habits. It shows me when I need to step up my game on folate or when I need a day to just take care of myself. I love the instant feedback and access to help at your fingertips. A thoughtful app with practical information, emphasizing food and healthy habits to support health!!
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