Bad customer service and manipulation
Bought a pair of sneakers from a seller that said they ship in between one to two days just for them to ship on the final day right before I was about to be refunded from my order due to them taking so long. Finally got my shoes in the mail about a week later, and the seller decided to ship the wrong pair of sneakers that was the wrong material. After trying to put in a claim they kept telling me to return the sneakers, but the outcome that I wanted was to get the original pair that I ordered and they tried to manipulate me and tell me TWICE that it was the same exact pair when clearly in the pictures you could see one is cloth and one is leather. Terrible customer service don’t trust this app, crazy how a verified app can sit in your face in deny you the customer service of you want, this app protects its sellers too much instead of holding them accountable. - fyi yall can smd
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Worst customer service ever
Worst customer service ever. They don’t send the package with signature so my advice is don’t sell or buy though them.
My package got stolen in just 5 minutes. The problem isn’t the seller in the website because she sent it to vestiaire for authentification. I never could choose option for my package. Now they refused to refund me. How it is possible that luxury and expensive items could be sent by them without signature or insurance. I even complain at the police. I won’t change my review until I’ve got a refund. I’ll tell everyone to avoid this platform
My package got stolen in just 5 minutes. The problem isn’t the seller in the website because she sent it to vestiaire for authentification. I never could choose option for my package. Now they refused to refund me. How it is possible that luxury and expensive items could be sent by them without signature or insurance. I even complain at the police. I won’t change my review until I’ve got a refund. I’ll tell everyone to avoid this platform
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Response from developer
Dear Nfrangola, Thank you for bringing this to our attention. We're sorry to hear that your item has not arrived. We'd like to inform you that at Vestiaire Collective, signature requirements depend on the specific courier used. While insurance covers items while in transit, standard carrier policies consider a delivery complete once the package has been marked as successfully delivered to the provided address. So that we can investigate this matter further, could you please provide us with the reference number of the item in question? We are committed to resolving this issue for you as quickly as possible. We look forward to hearing from you soon. Best regards,
Excellent Experience
Excellent experience from start to finish. Easy to use, great selection of designer items, and the whole buying and selling process was smooth and straightforward. Highly recommended for anyone looking for quality pre-owned luxury fashion.
Banned After Reporting Misrepresented Listings
I repeatedly emailed Vestiaire Collective about a seller’s listings that I believed misrepresented the items being offered and provided supporting information. Despite being notified of these concerns, Vestiaire allowed the seller to continue selling and permanently banned my account after I raised the issue. Based on my documented experience, I believe the company’s handling of this matter was deceptive. Buyers should exercise caution.
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Déçu du service qualité et après vente
Je suis très déçu de la qualité de votre service après-vente ainsi que de votre processus de contrôle qualité et d’authentification.
Cela fait maintenant 10 ans que je suis client de Vestiaire Collective et j’ai toujours apprécié, jusqu’à récemment, la qualité de vos produits et de vos services. Cependant, je constate depuis quelque temps une forte dégradation du service, notamment au niveau du contrôle qualité et de l’authentification. Cela donne aujourd’hui l’impression que ces contrôles sont effectués de manière expéditive et ne permettent plus de rassurer les clients comme auparavant.
Ma dernière expérience, il y a quelques jours, est particulièrement décevante. J’ai acheté une valise qui m’a été livrée fermée, sans le code permettant de l’ouvrir. Or, cette valise est censée avoir passé avec succès vos étapes de contrôle qualité et d’authentification.
Je me demande donc comment cette valise a pu être contrôlée et authentifiée en seulement 24 heures sans que vous ayez récupéré le code auprès du vendeur et sans avoir pu vérifier correctement son contenu et son état.
Cela fait maintenant 15 jours que j’attends de votre part le code permettant d’ouvrir la valise et, malgré mes relances, je n’ai toujours reçu aucun retour.
Après 10 ans de fidélité, je trouve cette situation particulièrement décevante et inquiétante et j’espère sincèrement que vous prendrez cette réclamation au sérieux afin d’améliorer la qualité de vos services contrôle et authentification.
Cela fait maintenant 10 ans que je suis client de Vestiaire Collective et j’ai toujours apprécié, jusqu’à récemment, la qualité de vos produits et de vos services. Cependant, je constate depuis quelque temps une forte dégradation du service, notamment au niveau du contrôle qualité et de l’authentification. Cela donne aujourd’hui l’impression que ces contrôles sont effectués de manière expéditive et ne permettent plus de rassurer les clients comme auparavant.
Ma dernière expérience, il y a quelques jours, est particulièrement décevante. J’ai acheté une valise qui m’a été livrée fermée, sans le code permettant de l’ouvrir. Or, cette valise est censée avoir passé avec succès vos étapes de contrôle qualité et d’authentification.
Je me demande donc comment cette valise a pu être contrôlée et authentifiée en seulement 24 heures sans que vous ayez récupéré le code auprès du vendeur et sans avoir pu vérifier correctement son contenu et son état.
Cela fait maintenant 15 jours que j’attends de votre part le code permettant d’ouvrir la valise et, malgré mes relances, je n’ai toujours reçu aucun retour.
Après 10 ans de fidélité, je trouve cette situation particulièrement décevante et inquiétante et j’espère sincèrement que vous prendrez cette réclamation au sérieux afin d’améliorer la qualité de vos services contrôle et authentification.
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Selling fakes and terrible customer support
This looks like a great idea, but they facilitate the sales of fakes, their “authenticity check” is BS, their customer service is useless, and they completely dismiss good faith customers. God forbid you decide to buy anything expensive and have any issues with that.
No seller security on offer
The site allows for multiple offers and does not monitor would be buyers. So on one item I turned down an offer on an alternate site due to an acceptance deal - no contact from buyer and the admin just saying yes that’s it so be careful with 3 “confirmed deals” none have completed. I have ended up deleting and using an alternative app
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DECEPCIÓN ABSOLUTA
Presume de ser una tienda de artículos de lujo, y cuando subes un artículo, el precio de venta sugerido es ridículo. La comisión que cobra además es desorbitada. Una decepción absoluta.
Great website but horrible app.
I usually don’t make app reviews, but this one irritated me so much I felt forced to. The app logs me out of my account on its own every few hours or so, there’s constant lagging and the app rarely even shows the images of the actual items, instead I see the grey V logo. A lot of times I’m not even able to use the search bar or open any listings because of code “408”, which makes no sense on my end, since every time I get that code my internet speed is at 800mbps.
Great website and love what they offer, but their app absolutely sucks!!!!
Edit: I have always been using the most recent version update of the app. The app is just bad
Great website and love what they offer, but their app absolutely sucks!!!!
Edit: I have always been using the most recent version update of the app. The app is just bad
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AVOID. Horrendous.
Ridiculous fees and very incompetent customer service. Sell and Buy elsewhere.
Va muy mal en apple
Estoy tratando de subir productos a través de mi tablet y es imposible subir las fotos. No me deja usar la app en orientación vertical y en horizontal no puedo ver bien las fotos
偽物が届いたので、返送、返金が完了しました。
Dear Vestiaire Collective team,
Thank you for your response.
Please be informed that the item has already been returned, and a full refund has been completed. The transaction is fully closed on my end.
I am sharing this information so you can check your internal records and improve your authentication process.
Best regards,
Thank you for your response.
Please be informed that the item has already been returned, and a full refund has been completed. The transaction is fully closed on my end.
I am sharing this information so you can check your internal records and improve your authentication process.
Best regards,
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Rubbish
Constantly trying to force you to lower your pricing. Zero promotion of the products, no videos allowed, just waste of time.
Customer support issue
I ordered a corset 2 months ago. It was sent on shipping, but I never received it. During those two months, I tried to contact the help center multiple times, but my message’s would not send (I had perfectly working network). Now, after that time, it was re-listed on my account without me getting notified. I still can’t reach the customer support, I have not received my order, and I have not been refounded. It’s a disappointment, because I’ve ordered from here multiple times and there was no issue. I hope through my review, someone can reach out to help
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한국어 주소를 지원하지 않음
This app does not support South Korean addresses.
When selecting the US or European countries in the address search, manual entry is available. However, switching the country to South Korea disables the address input fields, making manual entry impossible. Even addresses that are easily searchable on Google Maps do not show up in this app's address search.
I have sent screenshots of this issue to the chat support agents multiple times, but over the past week, the app has not been fixed, nor has any effort been made to resolve the problem.
When selecting the US or European countries in the address search, manual entry is available. However, switching the country to South Korea disables the address input fields, making manual entry impossible. Even addresses that are easily searchable on Google Maps do not show up in this app's address search.
I have sent screenshots of this issue to the chat support agents multiple times, but over the past week, the app has not been fixed, nor has any effort been made to resolve the problem.
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Ontevreden
Onrechtvaardige retouracceptatie door foute platformvertaling – Geen bescherming voor verkopers
Als ervaren horlogeverkoper ben ik diep teleurgesteld in de klantenservice en het beleid van Vestiaire Collective. Onlangs heb ik een prachtig vintage herenhorloge verkocht. Alles was correct omschreven op basis van het specifieke modeltype.
Bij het aanmaken van de advertentie verplicht het platform je om de 'gezichtsomtrek' (een overduidelijk foute vertaling van kastdiameter) in te vullen. Omdat het systeem dit eiste, heb ik daar 100 ingevuld. Ieder weldenkend mens en elke horlogeliefhebber weet dat een horloge geen diameter van 100 cm heeft en dat vintage horloges destijds simpelweg kleiner van stuk waren.
De koper heeft dit puur als flauw excuus gebruikt om de verkoop te annuleren. In plaats van logisch na te denken en de verkoper te beschermen tegen dit soort onzinclaims, kiest de klantenservice van Vestiaire Collective direct en blindelings de kant van de koper. De verkoop is geannuleerd en ik word verplicht de retour te accepteren.
Het platform faciliteert hiermee dat kopers onder een legitieme koop uit kunnen komen door misbruik te maken van slechte softwarevertalingen van Vestiaire Collective zelf. Als verkoper sta je hier volledig in de kou. Dit was de laatste keer dat ik hier een uurwerk heb aangeboden. Geen aanrader voor serieuze verkopers.
Als ervaren horlogeverkoper ben ik diep teleurgesteld in de klantenservice en het beleid van Vestiaire Collective. Onlangs heb ik een prachtig vintage herenhorloge verkocht. Alles was correct omschreven op basis van het specifieke modeltype.
Bij het aanmaken van de advertentie verplicht het platform je om de 'gezichtsomtrek' (een overduidelijk foute vertaling van kastdiameter) in te vullen. Omdat het systeem dit eiste, heb ik daar 100 ingevuld. Ieder weldenkend mens en elke horlogeliefhebber weet dat een horloge geen diameter van 100 cm heeft en dat vintage horloges destijds simpelweg kleiner van stuk waren.
De koper heeft dit puur als flauw excuus gebruikt om de verkoop te annuleren. In plaats van logisch na te denken en de verkoper te beschermen tegen dit soort onzinclaims, kiest de klantenservice van Vestiaire Collective direct en blindelings de kant van de koper. De verkoop is geannuleerd en ik word verplicht de retour te accepteren.
Het platform faciliteert hiermee dat kopers onder een legitieme koop uit kunnen komen door misbruik te maken van slechte softwarevertalingen van Vestiaire Collective zelf. Als verkoper sta je hier volledig in de kou. Dit was de laatste keer dat ik hier een uurwerk heb aangeboden. Geen aanrader voor serieuze verkopers.
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The worst. They deleted all my listings. Don’t deactivate - deleted.
It took so long to post type descriptions for them to just deleted. Not a place I’d ever look at selling. The WORST. Tradesey was so much better. I don’t get all the positive reviews, the app is very clunky. And for a seller the worst of them all. Stay away from
HORRIBLE APP — COMPLETELY INCOMPETENT "EXPERTS" & USELESS SUPPORT!
I tried to sell my 100% original Cartier Juste un Clou PM bracelet which i personally bought in official Cartier boutique in Vienna. I uploaded high-res photos, the original boutique invoice, and matching certificate. Yet their so-called “expert curation team” rejected it, claiming “physical inconsistencies”! This is an absolute hilarious joke!!! It is a PM (thin) model and your “experts” clearly don’t even know the difference between Cartier models and their design specifications!
Customer service is completely useless, I feel that I’m not talking to real human even cuz replies are generic copy-pasted. They cannot authenticate genuine boutique items even with full legal paperwork. Save your time and money and stay away from this app! It’s an absolute scam!!!
Customer service is completely useless, I feel that I’m not talking to real human even cuz replies are generic copy-pasted. They cannot authenticate genuine boutique items even with full legal paperwork. Save your time and money and stay away from this app! It’s an absolute scam!!!
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Best customer service I ever experienced
⭐⭐⭐⭐⭐
I had an outstanding experience with Vestiaire Collective. Their customer service was exceptional from start to finish—professional, responsive, and genuinely helpful. Every question I had was answered quickly, and they kept me updated throughout the process. They went above and beyond to ensure everything was handled smoothly, making me feel valued as a customer. It’s rare to find such dedicated support these days. I highly recommend Vestiaire Collective to anyone looking for a trustworthy platform with excellent customer service. Thank you for such a fantastic experience!
I had an outstanding experience with Vestiaire Collective. Their customer service was exceptional from start to finish—professional, responsive, and genuinely helpful. Every question I had was answered quickly, and they kept me updated throughout the process. They went above and beyond to ensure everything was handled smoothly, making me feel valued as a customer. It’s rare to find such dedicated support these days. I highly recommend Vestiaire Collective to anyone looking for a trustworthy platform with excellent customer service. Thank you for such a fantastic experience!
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Unfairly deactivated account
I have had a vestaire account for months and downloaded the app to make my first purchase when my account was deactivated with no warnings or suspensions for no apparent reason. I have contacted support and they keep resending the same impersonal response which answers and resolves nothing. Deeply disappointed by the horrid customer service and I just want my account back to continue shopping
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