Not Optimized for iPhone
Using this app, I can see they are just loading a mobile version of their website into a container. Not necessarily bad, but when the container is not properly padded like this app. The swip up from home feature and double tap for siri feature are activated often. Some quick Ui fixes are needed.
Terrible
My company just converted to Vestwell and the app is an embarrassment The login screen locks and doesn’t process.
And given that I work for a tech company, there is no way we would put something that fails this quickly out in the public eye . It’s downright shameful I’m looking forward to our board meeting at the end of the week.
And given that I work for a tech company, there is no way we would put something that fails this quickly out in the public eye . It’s downright shameful I’m looking forward to our board meeting at the end of the week.
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Doesn’t load
Too many times when I try to open the app I just get a blank screen.
Very user-friendly
The app is very easy to use. I can find everything I need quickly. I’ve been able to change my investments and deferral rates with no problems.
Sign in, Sign in, Sign in, and Repeat
This is one of the worst performing apps I’ve ever come across. Impossible to get past the Sign In screen. Just freezes. And throws you back to Welcome Screen. I can’t believe JP Morgan Chase partners with this company.
Annoying
For the past few months, every time I open the app and log in with biometrics the app will read them, start loading, then reset at the very initial screen and ask for biometrics again. This occurs consistently three times before the long loading process actually starts! On the latest iOS 17 on iPhone. Hoping the developers can address this bug. Otherwise, the app has been satisfactory for managing my Roth 401(k) plan.
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Just a website
This app is basically just the website with extra loading screens. Please consider creating a real app so this isn't so slow and difficult to use.
App opens and closes
Just downloaded the app yesterday and I have yet to be able to access any information on my account. For now I guess I will have to log into my computer to check the account. Please fix the issue.
Glitchy
Many things can’t be viewed properly on a phone. Often hard to get into the app. Just overall an underwhelming experience.
Please Fix!!!
App is glitching! This is a continuation of the same issue after restarting my phone 2 times. *Glitch freeze after I login in to my account.
Can’t login
Made an account online and put in my login credentials then it loads to a blank screen. Useless app.
Same problem as others. Logs in, then blank,page
I have tried the new vestwell app on my iPad air and iPhone 16 with iOS 18.4 to access Calable. It logs in just like the web site, then hangs up (unlike the web site), then returns to the login page. Does not matter if I use FaceID or not. Vestwell, please fix and test before release.
Fortunately, I can access the website.
Fortunately, I can access the website.
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Easy access
Previous login issues seem to have mostly been solved. Still not totally seemless but the app itself is clean and has all the features I need.
Response from developer
We appreciate your feedback and apologize for the issue you experienced. This was addressed in a past update, so you should no longer encounter this problem. If you’re still having trouble, please reach out to our support team—we’d be happy to assist.
“Planned downtime” that lasts days???
First of all, it never said anywhere that there would be planned downtime (however it also wasn’t possible to log into the app because of a days long glitch). Well, the app has been inaccessible with a screen saying “planned downtime” for DAYS now and doesn’t say anywhere when it will be back. Worst experience I’ve ever had with an app.
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Response from developer
We sincerely apologize for the trouble caused by the recent update and appreciate you taking the time to share your experience. We've identified the issue and released a fix—please update to the latest version, and you should be able to log in without issues. If you're still experiencing trouble, please reach out to our support team—we’re happy to assist. Thank you for your patience.
App malfunctioning BADLY, can’t even access my account
They did a bad update. First, I was only able to log into the app once. Then, every time I opened the app, I’d tried to log in again (and whether I used biometrics or my password made no difference), the app would freeze on a light yellow blank screen and would NEVER load. I would have to reinstall the app where I could again log in one time, and any consequent logins, it would freeze again.
Now, the glitch is even worse. Whether I reinstall or not, I can’t even log into my account!!! Even using biometrics, my password, inputting security code, etc. it just freezes and then takes me back to the login page (doesn’t log me in). The glitch is so bad, I literally can’t access my account. I tried reporting the issue but their ‘developer website’ has nowhere to report an issue and they don’t ’allow reporting’ through Apple either. Terrible. 0% recommend. Fix your app.
Now, the glitch is even worse. Whether I reinstall or not, I can’t even log into my account!!! Even using biometrics, my password, inputting security code, etc. it just freezes and then takes me back to the login page (doesn’t log me in). The glitch is so bad, I literally can’t access my account. I tried reporting the issue but their ‘developer website’ has nowhere to report an issue and they don’t ’allow reporting’ through Apple either. Terrible. 0% recommend. Fix your app.
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Endless login loop
Never logs in regardless of using password or bio. Just return to login screen over and over
Best 401(k) platform with the best app.
There isn’t a better value in the 401(k) platform space then that well with all the services and feature they offer. It’s an obvious choice with transparent pricing that’s clear and understandable and not littered with extensive tiki tech fees.
Does not work
This app does not work. It tries to sign in and then blinks a couple times and starts over at the sign-in page again.
Response from developer
Thank you for your feedback, and we apologize for the inconvenience. This issue has been resolved—please update to the latest version, and you should be able to log in without issues. If the problem persists, our support team is here to help.
Works, and pretty well
UPDATE - Way to go, Vestwell! One of my biggest complaints has been addressed! The latest update now allows users to use Face ID to log in! And no annoying text code! Good job, Vestwell!
App doesn’t load anymore
Stopped working like a week ago
