A platform that cannot be held responsible for user safety
Response from developer
Hi 500h🥕. Thank you for your feedback. Vexere is a platform connecting passengers and bus operators. We're sorry for the inconvenience you faced. Please send your booking ID and issue details to lienhe@vexere.com. We appreciate your support and will get back to you shortly.
I use Apple ID can’t sign in
Response from developer
Hi Keyboardscai. Thank you for your review. We are Vexere, a platform connecting users and bus operators. We always strive to offer a reliable and user-friendly service. Please email us at lienhe@Vexere.com with your concern, booking ID, email, and phone number, etc. We’ll review your case and assist you as best we can. Thank you and best regards.
편리합니다
Response from developer
Hi 하하하하하ㅓㅓ. Thank you so much for your positive feedback. We truly appreciate your input, as it encourages us to continually improve our services and products. We look forward to serving you on your upcoming trips.
Better off using your hotel to make bookings
The booking was sold as fully refundable, and they had no trouble taking my money. But because I don’t have a Vietnamese phone number, the app wouldn’t let me view or manage my own booking. I had a simple question about luggage, so I emailed support. They said the operator would contact me. That never happened.
When I gave up waiting and made other arrangements, I asked for the refund I was owed — still within the 100% refund window. From there it went in circles: six emails, support quoting booking codes that weren’t mine, telling me a refundable ticket wasn’t refundable, and asking again and again for details they already had..
I shouldn’t have to spend my vacation babysitting a booking, chasing customer support, or writing reviews like this one. If a booking app takes more effort than walking up to a ticket window and buying one in person, it’s not doing its job. Maybe others have had a smoother experience. I didn’t.
Приятная поездка
Response from developer
Thank you, Елена Г Москва. We really appreciate your kind feedback! Your input means a lot to us and helps us continually enhance our services and products. We look forward to the opportunity to serve you on your future trips.
