Victory Capital User Reviews

Name: Victory Capital
Rating: 2.96715 (274 reviews)

Victory Capital

Victory Capital Management Inc

💰 Finance

What users say

Summarized from real user reviews of Victory Capital. Based on 274 reviews and a 3.0/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Easy to use
👍User-friendly interface
🔒Secure login options
💡Useful investment information

Negative things

🐛Frequent app crashes
🐛Login issues
🐛Inability to access account details
🔋High battery consumption
🕰️Slow performance
🔄Excessive forced updates

Top reviews

Most Recent Highest Rated Lowest Rated

Change of Address notification

The app brings a pop up for change of address verification.
I have clicked on the ‘verify physical and mailing address’ multiple times, no progress. The app won’t let me move forward- please fix.

FeyiWashington

a month ago

Response from developer

We apologize for any difficulty you are experiencing and would love the opportunity to assist you with this issue. Please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 7:00 PM CT.

Do not bank with Victory Capital

Victory Capital has terrible service and poor financial returns. Their app is difficult to use and their web app is even worse. They experience frequent technical difficulties that prevent me from viewing my accounts or even accessing my money. They have terrible customer service that is unhelpful. I am in the process of withdrawing everything from them and they are preventing me from even doing that.

Neal E

3 months ago

Response from developer

Hi Neal E. We appreciate you sharing your feedback. Our team is ready to assist you. Please call 1-800-235-8396 Monday-Friday from 7:30 AM – 7:00 PM CT.

Disappointed

Forms link doesn’t work. Customer service will not email RMD form. Will only snail mail. After waiting a week I called customer service they said it was mailed out that day. They waited a week to mail a form? I was told I they process requests in the order they’re received. They have a weeks backlog? A week later still no form. Similar issues last year and the year before.

Andi in Va

4 months ago

Response from developer

We're sorry to hear of any issues downloading the form online but were unable to recreate the issue you experienced. If you have not received your form by mail and are still unable to download the form online to print at home, please contact us at 1-800-235-8396. Our representatives are available by phone from 7:30 a.m. to 7 p.m. CT, Monday through Friday.

Does its job

I use it to see how much money are in my growth funds. It shows me much money is in my growth funds. No complaints from me about the app.
I do wish the company got my tax info to me a little sooner.

F1r1e1d1w1a1r1d

4 months ago

Response from developer

Hi. We appreciate you taking the time to provide this review. We’re happy to hear that you’ve enjoyed the mobile app experience.

App wont work

App wont let me in , requested update done and it won’t work

ESPCSM

5 months ago

Ver 2.7.6 totally inoperable

Forced update today causes the app to stay on the “new version available” with the only option to click update now… which sends users to the App Store but… the app is current so that just sends you back to the new version page.

Tom’s review name

5 months ago

So so app

App is nice when it works. Provides all necessary investment info. Latest update will not allow me to open the app so might have to remove it snd reinstall. Kind of a pain

Jazzyboots

5 months ago

Stopped working?

Said I need to update. Updated. Still says I need to update! No further updates available.

Jkrfnofcbkpgv

5 months ago

FIX CHIT

won’t even open after 2.76

P.I.M.P Juiced

5 months ago

Too many updates

Every time I click into the app there's a new update

CLL4L

5 months ago

Minimally operable

For two weeks I have been trying to sell a portion of my simple MMA, and the balance has been UNAVAILABLE. For the last week, when I select the account, it won’t even open the menu to sell. Fail fail fail. I am about to close this about. The only benefit it offers is it’s connected to my USAA account but that is true of so many other brokerages. About to lose a customer.

UpriarinSonoran

6 months ago

Biometrics log in issue

As others have mentioned, the biometric login option rarely works! I have to find my old password and try to login again, manually. This is very frustrating!
Once I can log in, the app is pretty easy to use, so if the biometrics are fixed, I will give it a 5 star review!

Huntington Beach reader

6 months ago

Response from developer

Hi. We apologize for any issues logging in with biometrics. Please update the app with today's release and contact us if you still have issues with your biometric login. You can reach us at 1-800-235-8396. Our representatives are available by phone from 7:30 a.m. to 7 p.m. CT, Monday through Friday.

Awful

Always issues with this app accessing, loading…whatever you try to do you will end up having to access the information through a desktop. It’s enough to push someone to consider switching investment companies.

Motoholmes

7 months ago

Forced updates too frequent

I get that sometimes apps need required updates, but it’s like every week or so I am forced to update before I can log in. It’s way too frequent and should be managed better.

Sully, kid

8 months ago

Thumbprint to open the app

IT DOESN’T WORK!
Please fix. This is the second iteration and it still doesn’t work. Grrrr.
Thanks.

smackmymac

8 months ago

Useless

Cannot check performance over time. Very little built into this App. Service capability not even close to what could be done when Acct was with USAA. Feel betrayed by USAA for transferring investment to Victory.

bertha tush

8 months ago

Bio login inop again

Poorly maintained. Bio credentials not working for login after latest update.

Balboa135

8 months ago

Mandatory updates and still can’t get into account

I did two mandatory updates back to back and it has been days and I still can’t into my account. The app just spins at login. Very frustrating. Constant updates and app functionality does not improve.

Yogi tom

8 months ago

Moving to a different broker

It’s pretty disappointing when an app is so bad that I move my entire retirement savings to a new investment service :/

Bobb2.0

8 months ago

Better method of contributing

The Ugift feature is too complicated. It would be more convenient if there were a simpler way to contribute money. For instance a QR code or allowing cashapp or other fintech services as a form of payment would be beneficial.

Lil shack diesel