Atrocious app
Every time I try to log in and get the password in, it says its invalid every time
Unable to book services
It often takes 10+ times to try to book a service before it finally works. I select an available time then it says slot not available- try another time. I go back and do this over and over again and often just can’t schedule it. Other times it randomly accepts a time it denied 5 times before. Happens on other member’s phones so it’s not just me. Can’t unregister from a class. Staff is well aware of these issues.
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Not Good
The app is abysmal. The app crashes and lowercases my last name which for me is disrespectful. I don’t think the app developers are even bothering to update this cold mess regularly. Whoever is running this- you’re not good at your job.
WHORST APP EVER
Because it never lets me log in the app
Awful App
I moved from LifeTime Fitness to VillaSports and I was expecting the same organization and ease to use the app. It’s very convoluted, makes it difficult to see what group classes you’ve registered for, provides no reminders which would be useful because there is no consistency in the times the classes are given.
Please improve the app especially since we use it for everything.
Please improve the app especially since we use it for everything.
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Terrible App
Even after the updates this thing is still terrible. I’m not sure what the owners and devs think this app is for, but they constantly make it go in a direction that is not user friendly or in touch with what the average user would want a gym linked app for. Sure, the scan code comes up when you open it. Woo hoo. We have a baseline. But then from the landing screen you click on ‘club info’ and it will land you on a generic schedule page which does not update for holidays. So you can be sitting in the parking lot looking at a closed club while the app says it’s currently open. Even tho it was open on New Years, doesn’t mean we will have the same hours at Memorial Day! But don’t worry, they’ve provided a ‘holidays’ button on a completely different screen that you have to navigate to from screen links at the very bottom of the page. Since, you know, displaying an accurate calendar is pretty challenging in this day and age. So to recap, much like the management of the Beaverton club, this app is worthless. I’m not sure what they think this app is used for, but at a minimum it would be nice if the Home Screen accurately reflected whether the Home Club was open or not. I will be dropping this gym and this app ASAP after this latest fiasco.
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Doesn’t let you log in
Redownloaded multiple times now, tried on data and wifi, but it refuses to actually let me log in
Getting Frustrated
I can’t unregister from classes using the app, I can’t get ahold of a person at the desk at my local VillaSport to cancel, and I can’t get ahold of anyone using the VillaSport main line. I really, really am trying to be patient but today I had to go to the front desk in person when I had no time to spare in order to cancel my classes, to avoid their charges on my account because their app doesn’t work and I can’t reach a person.
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Horrible app. Staffs insisted it work and upgraded. Ironic the gym is in Bay Area.
Horrible app.
VillaSport App
App is not structured properly, very cumbersome.
Ridiculous app
Impossible to book anything in the spa. Not on the app and not online either. Guess you pay your web/app designers as well as you do your employees…..
Top Notch Everything… except this app!
Ugh, y’all it’s ridiculous. All I want to do is book a service. PLEASE TAKE MY MONEY AND GIVE ME A MASSAGE! But no. App gets stuck on “finding my account and profile”, then all words disappear, and all that remains is completely blank screen. I’ve gone back to Home and started the process again no less than 10 times. Very frustrating.
I don’t mind calling in a booking. It’s not a huge inconvenience to swing by the front desk when I head in today. Just asking: can booking via the app be a viable option at some point in the future?
I don’t mind calling in a booking. It’s not a huge inconvenience to swing by the front desk when I head in today. Just asking: can booking via the app be a viable option at some point in the future?
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Worst app I’ve ever had to use
Please get a new app provider VillaSport
Has been improved, does what I need, but still missing a few conveniences
It’s easy to register for classes, and I’m glad they aren’t booking classes out weeks or months.
If you’re a regular attendee I can see the convenience aspect, however there’s a big potential problem when ppl to fill up the calendars then cancel close to or on the day. This means others looking to take classes will be discouraged and then they’re the ones checking daily to find something open.
My request would be to add and clarify pool schedules, especially therapy pool hours and availability.
If you’re a regular attendee I can see the convenience aspect, however there’s a big potential problem when ppl to fill up the calendars then cancel close to or on the day. This means others looking to take classes will be discouraged and then they’re the ones checking daily to find something open.
My request would be to add and clarify pool schedules, especially therapy pool hours and availability.
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the apps only use is checking in
lol why you guys mad the apps really just used for check in
Where’s the improvement?
Developers: Do you see how low this app is rated?? Do you not care about the issues that users are experiencing with the app? Or do you just not care? My main issue is that I literally can’t scroll on any of the pages within the app. It just bounces back and won’t scroll. Also, certain buttons just don’t work, like anything on the Spa page. Fix it please.
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Can’t even log in
The app doesn’t allow me to access with my correct credentials. Have reached out to IT (they went dark) reinstalled the app (no help) and reset username and password of course (nope). Not being able to sign up for classes is a big issue, considering switching to another gym.
Missed Opportunity
What a poor business decision to not focus on technology resources. Really a huge missed opportunity to elevate service and amenities for club members. Would be great to use the app for more than checking in. It’s 2023 and app developers are a plenty. There’s really no excuse for VillaSport not to invest in its technology. The website is also incredibly slow.
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Worst App Ever
This app is archaic, as is all of VillaSports’ IT content. The app fails to link to the correct club, links to wrong pages, and is generally unworkable and the antithesis of user-friendly. As my wife said, “it’s like they used the free version of Windows97 then refused to pay for any of the features after setting it up initially.”
I wish I could say the staff at the club is more knowledgeable or helpful, but the common refrain we get is “oh, the person that can help you just left!”
We’re canceling our membership and will join another club soon.
I wish I could say the staff at the club is more knowledgeable or helpful, but the common refrain we get is “oh, the person that can help you just left!”
We’re canceling our membership and will join another club soon.
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App doesn’t work
I’ve been a member at villa now for two months and from the first day i started i was told to use this app to sign up for classes. I still have yet to be able to log in due to the “changes in the app” I’ve gone to the front desk multiple times and they all give me different answers about this app. It seems like a lost cause
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