Vio: Hotels & travel deals appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Vio is 78 out of 100 points across 7 verification signals from App Store and developer data.

Vio User Reviews

Name: Vio: Hotels & travel deals
Rating: 4.9 (11205 reviews)

Vio: Hotels & travel deals

FindHotel B.V.

✈️ Travel

Customer Experience

Positive experience57.6% of reviews

Neutral1.9% of reviews

Negative experience40.5% of reviews

~ Based on 264 written reviews from the US App Store.

What users say

Summarized from real user reviews of Vio. Based on 11K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

💰Cheaper than competitors
🔍Easy to find deals
🛒Smooth booking process
⭐Great customer service
🏨Accurate hotel descriptions

Negative things

🤥Misleading prices
🔄Bait-and-switch tactics
🔒Poor communication
🏨Incorrect room assignments
🤦‍♂️Unresponsive support

Is Vio Safe?

Vio: Hotels & travel deals appears safe based on user ratings. AppsHunter Safety Score for Vio is 98/100.

This assessment is based on 11,205 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience

1.0% of ratings suggest some concerns

1.5% of ratings point to a risky experience

~ Based on 11,205 App Store ratings for Vio.

Is Vio Legit?

Vio: Hotels & travel deals appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Vio is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Double Charged Me

When booking a hotel room on the app, the app froze after entering my payment information. I never received a confirmation email and when I went back into the app, I didn’t see any evidence of my booking. Since I had no confirmation of the booking I assumed it had failed, and booked again. When I got to the hotel it turned out they had received both of my bookings, even though I never received confirmation of my first one, and I was charged for both bookings. Customer service told me it was due to having multiple tabs open (in the app which doesn’t make any sense) and waited to deal with it until it was too late for the hotel to refund, so I got stuck with double paying for a hotel due to their app glitching.

TGM_Stan

18 days ago

Response from developer

Hello TGM_Stan, Thank you for taking the time to share your experience. We're sorry to hear about the issues you encountered with your booking and understand how frustrating this situation must have been. We would like to double-check your concern and investigate what happened. Could you please reach out to us at https://support.vio.com/hc/en-us/requests/new? Thank you, and we look forward to assisting you.

Watch for safety

I had a bit of a worrying night as ai pulled up to my hotel booked through Vio — 3 homeless people drinking tequila on the roof of their car outside my room. One guy smoking cigarettes on the second floor, right by my door and AC. The whole rooms smelt like cigarette smoke and vio did not get it refunded. Sleeping in my car at 3 am leaving this review after they failed to refund me. Genuinely walked into a smoke filled hotel and they said to deal with it, good luck. Not using this service again, they do not put customers first.

Jace Russ

23 days ago

It’s a trap!!

So the app only books nonrefundable bookings, and if your grandchild accidentally books a room while playing on your phone, they can’t help you. I talked to two or three people. I even called the booked hotel number and they said I had to go through the app. All I got was the “round and round”, so I’m out over $100 for a room in the city that’s 1100 miles away. Complete scan and a waste of time.

D.E.R.S.S.

24 days ago

Good deals

App easy to navigate, good deals & often the cheapest options I can find across similar sites. Used a few times now with no issues

Tor2019

24 days ago

Response from developer

Hello Tor2019, Thank you for your kind review. We're delighted to hear you've found the app easy to use and that you've consistently had a smooth booking experience. We truly appreciate your continued trust in Vio and look forward to helping you find great stays for many more trips to come.

Deal freeze!!!

My deal got renewed with a lower deal twice without me having to do anything!
Always worth freezing some deals before booking anywhere now!

bullock2494

25 days ago

Response from developer

Hello bullock2494, Thank you for taking the time to share your experience. We're delighted to hear that your booking experience was smooth and that you were able to benefit from a better price. We appreciate your support and look forward to helping you with many more trips in the future.

Price increases once app is downloaded

Compared to the price it shows online that says it’s only if you download the app, it does not reflect after downloaded.

Itsmethe1dgirl

a month ago

Misleading info

The site provides incorrect information and trick users to download the app to find better deal, but when download the app, it shows even higher prices

Good banker

a month ago

Sooooo Easy!

Triple thumbs up

Bart2772

a month ago

My bookings

Booking my stay was easy and they offered a better price than other sites. Thank you

Lady Stay

a month ago

Amenities

The amenities it supposed to be breakfast included their towels is like a paper towel debris stays on your buddy but it’s not they you guys have Dalas information about the motel plus you ask me how was my stay then there’s no option to write a review

ermyaskt

a month ago

Communication

I never had a issue but one time when I went to book a room it showed as being booked however my account wasn’t charged so I followed up with a phone call to the property and they told me they had no reservation for me. I tried to get in touch with vio and the only way is through email, and I pretty much needed to know right away what was going on and it was hours later that they finally got back to me. That was the only drawback I’ve ever had. If They had an 800 number where you can talk to a human I think it would be a great benefit to their business module.

John Baptist Jr

a month ago

Response from developer

Hello John, thank you for taking the time to write your review. We appreciate your feedback, as this helps us improve our products and services. We look forward to hopefully seeing you again in the future. Take care! Best regards, Customer Experience Team

Scam

Customer support will not help you within 10 minutes like they claim they will. It’s been 40 minutes and they have been ignoring us. They don’t have an actual phone line either so don’t even bother booking through them.

Kokotorichan

a month ago

Scammers

The app and site is very glitchy. If you want to use this app make sure you check everything twice or even better triple times. The dates you want may change. They will not change the dates or refund you for anything if it’s a no cancellation purchase. Even if you tell them within a day of purchase. They will just say policy and have a nice day.

Fapah

a month ago

SCAMMERS — stay away!

Booking a hotel for the good rate, then the discount is only if you book from their app, the moment you create an account, your rate goes up. They out here just to commit fraud.

JacksonOliveira

a month ago

Best price

Always has the cheapest price 🤗

Pip pop poo

a month ago

George

Service was great with this app!! Got my hotel!! Great price!!

cbetusa

a month ago

Love this site

Helps me out when i really need it

Nieshell

2 months ago

Skipping the Middleman

The first time using the app was very costly. Needless to say the first time will probably be my last time using the app. The price paid for the room I booked through Vio was 2x as much as what I would have paid by simply booking through the hotel. No refundable option available.

Apps-use*~*

2 months ago

I had a very disappointing

I had a very disappointing experience with the VIO app. I tried to book a hotel stay from June 13th to June 14th, 2026. However, the app misled me, and I accidentally booked the wrong dates (June 8th to June 9th). Despite contacting support, they refused a refund, citing a non-refundable policy. This was a genuine mistake, and I’m very frustrated by the lack of flexibility. I would not recommend this app based on my experience

Karim ElMaanawy

2 months ago

Response from developer

We're sorry to hear this experience left you disappointed. After reviewing the case, we were unable to identify any issues with the booking flow, and the selected travel dates were displayed throughout the booking process before the reservation was confirmed. We understand how frustrating booking mistakes can be, especially when they affect travel plans. Our team did their best to request an exception on your behalf; however, the property chose to uphold the cancellation conditions associated with the non-refundable reservation. While we were unable to secure a different outcome, our team explored the available options and provided support throughout the process. Should you require further assistance please do not hesitate to reach back to us we will be more than happy to assist. Customer Care