Give Customers More Control Over Their Viper Security System
I really like Viper overall, and the app is a great addition to the system. However, sometimes the app says I have “no service” even when I do, and I have to log out and back in. Hopefully Viper can fix this glitch.
I also have the Viper DS4WS talking module, and I really think Viper should give customers access to certain settings directly through the app. The DS4WS has options for how the alarm behaves when locking/unlocking, as well as shock and tilt sensitivity. These are settings that should be customer-controlled, especially since everyone lives in different environments and has different needs.
I’m not asking for access to advanced installer programming—just basic customer settings like shock and tilt sensitivity for both the digital shock sensor and DS4WS. If these options exist, customers should be able to adjust them without having to visit an installer every time.
Unfortunately, many installers don’t want to spend time making small adjustments unless you’re paying for another service. I’ve personally experienced this. I once took my car to a Viper-authorized shop after Viper Support referred me there, and they ended up messing up my entire system. I had to spend almost $300 at another dealer to get everything working again. Since then, I’ve learned to work on my own system, installed my own digital shock sensor and DS4WS, and understand the settings.
I even had a break-in where someone broke my rear window and got inside the vehicle, but the alarm didn’t trigger because the shock sensitivity was too low. That’s why customer access to these settings is important.
I understand Viper needs to protect the system, but there should be a middle ground: keep advanced programming restricted to installers while allowing customers to control basic settings through their Viper account. The DS4WS should also be able to pair with the customer’s Viper app account for these adjustments.
It’s like buying a TV but having to pay an installer every time you want to change the volume. 😂
Viper, I really like your products, but please give customers reasonable control over the settings that directly affect how our own security system works.
I also have the Viper DS4WS talking module, and I really think Viper should give customers access to certain settings directly through the app. The DS4WS has options for how the alarm behaves when locking/unlocking, as well as shock and tilt sensitivity. These are settings that should be customer-controlled, especially since everyone lives in different environments and has different needs.
I’m not asking for access to advanced installer programming—just basic customer settings like shock and tilt sensitivity for both the digital shock sensor and DS4WS. If these options exist, customers should be able to adjust them without having to visit an installer every time.
Unfortunately, many installers don’t want to spend time making small adjustments unless you’re paying for another service. I’ve personally experienced this. I once took my car to a Viper-authorized shop after Viper Support referred me there, and they ended up messing up my entire system. I had to spend almost $300 at another dealer to get everything working again. Since then, I’ve learned to work on my own system, installed my own digital shock sensor and DS4WS, and understand the settings.
I even had a break-in where someone broke my rear window and got inside the vehicle, but the alarm didn’t trigger because the shock sensitivity was too low. That’s why customer access to these settings is important.
I understand Viper needs to protect the system, but there should be a middle ground: keep advanced programming restricted to installers while allowing customers to control basic settings through their Viper account. The DS4WS should also be able to pair with the customer’s Viper app account for these adjustments.
It’s like buying a TV but having to pay an installer every time you want to change the volume. 😂
Viper, I really like your products, but please give customers reasonable control over the settings that directly affect how our own security system works.
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Weak sauce 🫙
Such disappointment for an established brand. I shouldn’t see a random “Air Id” meaningless code for what set my alarm off. Tell me what exactly triggered it.
I shouldn’t have to update to see where my vehicle is on the map. It should automatically load when I open the app.
Show me if my car is locked/unlocked. Very basic feature that is missing. Tesla sucks as a brand, but at least their phone app security features are legit. Take note, Viper.
I shouldn’t have to update to see where my vehicle is on the map. It should automatically load when I open the app.
Show me if my car is locked/unlocked. Very basic feature that is missing. Tesla sucks as a brand, but at least their phone app security features are legit. Take note, Viper.
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App not working
I have trouble with this app i been paying it every month for the past 2 years and sometimes it says” your vehicle is not responding. Please ensure your vehicle cellular coverage is good.” I been wasting money on this app just for it dont work time to go for COMPUSTAR …..
no subscription warning
subscription expires and cuts access on the day of. zero developer foresight
Trash- Never Works
I live in northern Canada where a command start is essential. Pay this much for an app and it’s work a couple times the last 6 months
Great But
Would be great if you guys could add an audio notification when it's time to reset instead of just visual. App is fantastic, however, sometimes it works and sometimes it doesn't. Not sure why??
SmartStart Review and 2 issues
The app is pretty good, but I can’t give it 5 stars. The navigation is unique but once you get used to it, it's pretty cool.
I have the Viper SmartStart app version 5.4.5 (updated 6 months ago per App Store - as of Apr 16, 2026 - really?!) on an iPhone 16 Pro running
iOS 26.3.1 (23D8133).
I’d like to report these two issues in my review. I know I should submit them to Dev, but see below please.
1.) I can’t submit my question in the SmartStart app under “Report Issue” feature. it gets stuck on the “Preview Email” button screen. I can’t get past that screen.
2.) Per-vehicle notification settings in Viper SmartStart app:
I have 3 vehicles in the SmartStart app. Why am I still getting app notifications for a vehicle for which I turned off notifications for this vehicle in the app?
I respectfully recommend that you please push an update of this app to fix these 2 issues.
Thank You
I have the Viper SmartStart app version 5.4.5 (updated 6 months ago per App Store - as of Apr 16, 2026 - really?!) on an iPhone 16 Pro running
iOS 26.3.1 (23D8133).
I’d like to report these two issues in my review. I know I should submit them to Dev, but see below please.
1.) I can’t submit my question in the SmartStart app under “Report Issue” feature. it gets stuck on the “Preview Email” button screen. I can’t get past that screen.
2.) Per-vehicle notification settings in Viper SmartStart app:
I have 3 vehicles in the SmartStart app. Why am I still getting app notifications for a vehicle for which I turned off notifications for this vehicle in the app?
I respectfully recommend that you please push an update of this app to fix these 2 issues.
Thank You
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Shortcut
Can you add shortcut options to control it with Siri?
Real Time Status Not Working
The app stopped updating real time status, how can I get it fixed
Great app
Works great even lets you know when battery power is diminishing. I use for my classic automobile.
Great alarm system
Works anywhere. And remote start is great too. I have the older model. Subscription is $300 every 3 years.
awesome information
app has settings that are very useful, was having a parasitical battery drain. app allowed remote checking and warning that
Hiccups on hiccups.
I had viper for 6 years now, but since last month the service often don’t work and their support is conveniently is “working” 9am -5pm. When the weather outside is negatives everyday, you should be a shamed of your self. People counting on your service to be reliable. The car is outside on the same spot and yet this is a 3rd time this month it’s not responding. Get your act together!!
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Great Product
Bought it 3 years ago and had absolutely zero issues with the product or the app. I absolutely recommend this product and app
Viper !!!!!!!!
I have had the SmartStart in my vehicle ever since its debut.
Would never be without it.
I’ve also been installing viper products for 30 years now more lately on the side due to a Care change but nonetheless, I suggest the SmartStart everyone that I’ve installed. People said they would never go without it.
Would never be without it.
I’ve also been installing viper products for 30 years now more lately on the side due to a Care change but nonetheless, I suggest the SmartStart everyone that I’ve installed. People said they would never go without it.
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2 années sans soucis!
J'adore l'appli, sans cassage de tête, simple et pas trop dispendieuse... a essayer sans hésiter!
Reliable
I have been using this product for years now and I love it it’s very reliable and soo nice to climb into a nice warm vehicle in the winter and I even use it on those really hot days in the summer to cool the vehicle down !
Widget stopped working
Was great when I was able to use Siri to remote start my car in the morning or use the widget to do also but it’s less convenient
Not recommended
The app works when it wants to. I paid over $300 for the subscription to have bad connection within the app. I try to locate my vehicle in the app but I constantly get a no cellular connection error message. I went back to the provider and had a module changed 3 different times and still have the same error. If you’re looking for accuracy on the status of your vehicle please consider another brand.
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App doesn’t work anymore
I can’t even log in. All it does it keeps loading. Before that the app would not remote start my car lock it or open trunk. This is unacceptable for the amount I paid for this device. Now it’s saying the account is an installer account not a user account. This is a waste of money. App keeps crashing and they won’t fix it.
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