Utter Trash
Error. Error. Error. Try again later. Error. The developers of this app are hacks.
Convert from BA
Pretty easy to use and very intuitive
Great App
Really love this app, really simple to use and makes booking flights easy to start my holiday 😍
Frustrating
App kept dropping out
Gate didn’t update
I nearly missed my flight today because the gate on the app never updated from “TBA”. The information screens in the airport showed the correct gate. Please debug and fix this.
Daniel
Easy to navigate on this app. Nice one
Boarding pass integration issue
Generally okay but the Virgin app won’t add my boarding pass to my Apple Wallet for some reason.
Going Round In Circles
I am trying to check in. It lets me check in for 1st leg of journey (but can’t add boarding pass to wallet or add bags).
Try to add bags takes me back to choose a seat and scan passport
Round and round and round
Try to add bags takes me back to choose a seat and scan passport
Round and round and round
Marcos
Useless app doesn’t load properly and crashes and keeps asking me to try again later
Such a bad app
Every time you log into the app it seems to want to take you to a webpage where you have to login again. Trying to find flights is also a nightmare as it crashes and I have given up. I can’t believe I am saying this but is BA’s app better?!
Awful app
This app is useless. It cannot remember my up coming flight. I have to keep inserting my booking ref so it’s pointless. Might as well use the web
This might be the worst airline app I’ve ever used
The worst. I’ve added it to phone, iPad and tried online. The scan obviously doesn’t work on desktop computer but there is no option for simple “add my passport”. The app logs you in and out continuously between a webpage and the app. The app neither remembers my flying club number nor lets me log on with an email address. The log on works finally go to flight details “please log on” give me strength virgin don’t make this more difficult than it has to be you already have my flight information.
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If screen not wide enough, doesn’t show info to right. E.g. aircraft detail
No sideways scrolling
Fix The Miles Statement!
The app is fine apart from one part - where you see the entries that make up your accumulated miles today. It worked at the end of 2025 but so far in 2026 (despite a number of flights/entries) the total has increased (along with my tier points) but the entries making up the changes on the statement page just shows an error. Come on Virgin - this isn’t the first time this has happened and it can’t be that hard to fix can it???
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App is trash
I’m always befuddled at the quality of multimillion dollar corporation’s apps. I swear this app was developed by a 3rd grader. For the love of God please get a decent developer! This app is absolutely useless! Nothing and I do mean nothing in the app works. Starting with face recognition. And why the hell do I have to sign into the rewards portal if I’m in my account? Add your rewards card to your wallet? Nope. Doesn’t work. Absolutely useless.
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App is rubbish
Too slow and clunky
Mobile app experience
Please spend some quality time on your app experience, its ability to maintain relevant details of bookings is frankly shocking… that is of course poor, if you can even get into the app. Not a great experience… please do better, reputation and brand is impacted.
Why can’t UK airlines do apps?
I feel like there is a real difficult in making functioning apps for UK airlines. Actually the budget airlines have the best apps of them all!
You have buttons that log you out on clicking, pages that don’t load. If you can’t put your app through proper regression testing before updates then don’t bother.
Do the basics well and then go from there.
You have buttons that log you out on clicking, pages that don’t load. If you can’t put your app through proper regression testing before updates then don’t bother.
Do the basics well and then go from there.
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Seat allocation
Wish airlines would stop ripping off people with seat allocation, adding another £80 to choose a seat on an already expensive flight is ridiculous.just show the cost in the flight cost and whoever books early gets first choice!
Excellent
Excellent
