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Virgin Hotels

Virgin Hotels

by Virgin Hotels Llc

0 ratings
149 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

  • Released
  • Updated
  • January 8, 2015
  • July 16, 2026

Features

Developer

Virgin Hotels Llc
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Reviews summary↘︎
⭐149
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🔄6+ apps
Alternatives↘︎
❓5 answered
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📦~ in 2 weeks
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About

Manage your hotel stay from arrival to departure. Features include mobile check-in, digital room keys, in-room controls, and easy service requests. "In The Know" members can access exclusive perks and earn loyalty points.

✓Mobile check-in
✓Digital room key
✓In-room controls
✓Room service ordering
✓Service requests
✓Seamless check-out
✓Loyalty program integration
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What users say

Summarized from real user reviews of Virgin Hotels. It highlights the 2 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • ⭐Great hotel ambiance
  • 🤩Excellent guest services

Negative things

  • 🔒Invasive privacy concerns
  • 🐛Buggy and crashes frequently
  • 🤯Completely non-functional
  • 😤Frustrating user experience
  • 🤔Missing key features
+1

What's New in Virgin Hotels

7.0.34

July 16, 2026

We’ve made updates to improve the overall app experience, including enhanced performance and smoother navigation throughout the Virgin Hotels app.

User reviews

Most RecentHighest RatedLowest Rated

Practically Unusable

This app is utterly a misery to use. Constant loading screens with inconsistent info. My reservation is shown in one screen but when I go to check in the info isn’t incorrect.

Finally found a way to get to check in by navigating a convoluted pathway to the check in screen and can’t get past the ID verification step after dozens of attempts with both a drivers license and passport.

What a horrendous experience. Will not stay at Virgin hotels after this.
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NeuroticPOSNeuroticPOS

Just doesn’t work

Sometimes logs you in. Sometimes doesn’t. Restart the app and you have to log in again. At one point I think it crashed my in room TV as that stopped working after trying to
Control it with the app
Richard234567899Richard234567899

Very glitchy

You know it’s bad when it’s easier to use the online version. One problem is, when you select a points night, it says it is not available if you don’t have enough points. However, If I know how many points it was, I might transfer some points into my account. Separately, even though I’m logged in it says I’m not logged in on occasion. Another issue is selecting date is very temperamental, sometimes it lets you do it other times it says there is a minimum night restriction - logging in and logging out often fixes this issue. Basically the app is very bad, and whoever has created it, needs to look at other similar apps: IHG, Marriott, etc
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mdyorkemdyorke

Too buggy to use

I love my tech so upon recently having an amazing 1st stay at Virgin NYC I thought I’d try to use as a room key and operate the room controls. Unfortunately after singing into the room in the app it would crash and log me out again a few minutes later. Therefore, unusable.
Jamie HeywardJamie Heyward

Goodbye, privacy

You need to scan my face for me to check in??? Insane invasion of privacy
offat99offat99
See 144 more reviews

User experience

🐞

Reported Bugs

4 issues

ID verification not working

Bug

Reservation management issues

Bug

Inconsistent app behavior

Bug

Compatibility problems with devices

Bug
✨

Requested Features

4 requests

Add support for more hotel locations

Feature

Improve app stability and reliability

Feature

Implement better user authentication methods

Feature

Provide more self-service options for guests

Feature

FAQ

What does the Lucy app do?

The Lucy app allows Virgin Hotels guests to manage their entire stay through their mobile device. This includes pre-arrival check-in, accessing a digital key for their room and hotel amenities, controlling in-room features like lights and thermostat, ordering room service, making service requests, and checking out seamlessly.

What are the key features of the Lucy app?

Key features include mobile check-in, a digital key for room and amenity access, in-room controls for lights and thermostat, reimagined room service ordering, easy service requests without phone calls, and a seamless mobile check-out process. "In The Know" members also benefit from exclusive perks and loyalty point integration.

Is the Lucy app free to use?

Yes, the Lucy app is free to download and use for guests of Virgin Hotels. There are no in-app purchases or advertisements mentioned in the description.

Who is the Lucy app for?

The Lucy app is designed for guests of Virgin Hotels who want to enhance their stay with technology and convenience. It is particularly beneficial for those who prefer to manage their hotel experience digitally, from pre-arrival to departure.

How does the digital key feature work?

The digital key feature allows you to access your hotel room, elevators, and other key-protected amenities directly from your mobile device. This eliminates the need for a physical key card and streamlines your access throughout the hotel.