Practically Unusable
This app is utterly a misery to use. Constant loading screens with inconsistent info. My reservation is shown in one screen but when I go to check in the info isn’t incorrect.
Finally found a way to get to check in by navigating a convoluted pathway to the check in screen and can’t get past the ID verification step after dozens of attempts with both a drivers license and passport.
What a horrendous experience. Will not stay at Virgin hotels after this.
Finally found a way to get to check in by navigating a convoluted pathway to the check in screen and can’t get past the ID verification step after dozens of attempts with both a drivers license and passport.
What a horrendous experience. Will not stay at Virgin hotels after this.
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Just doesn’t work
Sometimes logs you in. Sometimes doesn’t. Restart the app and you have to log in again. At one point I think it crashed my in room TV as that stopped working after trying to
Control it with the app
Control it with the app
Very glitchy
You know it’s bad when it’s easier to use the online version. One problem is, when you select a points night, it says it is not available if you don’t have enough points. However, If I know how many points it was, I might transfer some points into my account. Separately, even though I’m logged in it says I’m not logged in on occasion. Another issue is selecting date is very temperamental, sometimes it lets you do it other times it says there is a minimum night restriction - logging in and logging out often fixes this issue. Basically the app is very bad, and whoever has created it, needs to look at other similar apps: IHG, Marriott, etc
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Too buggy to use
I love my tech so upon recently having an amazing 1st stay at Virgin NYC I thought I’d try to use as a room key and operate the room controls. Unfortunately after singing into the room in the app it would crash and log me out again a few minutes later. Therefore, unusable.
Goodbye, privacy
You need to scan my face for me to check in??? Insane invasion of privacy
Doesn’t work
Tried checking in. App crashes. Tried uploading ID 3 times. Crashes each time. Tried taking selfie. Crashed. Unfortunately this pretty useless in its current state.
Super bugs
App requires you to sign in multiple times during the same session. Room key works only sometimes. I see reviews going back 4 years with similar comments, so don’t expect any improvements…ever.
Face scan doesn’t work
I downloaded the Lucy app to check into my hotel reservation. I created a Virgin Red account—and then went to create a separate account for Lucy—and uploaded my driver’s license and let it do a face scan. It said the identities didn’t match, which does not make any sense, so the app is functionally useless and won’t allow me to check in.
I’ll just check in the analog way at the hotel.
I’ll just check in the analog way at the hotel.
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Completely Buggy
The app is full of infinite loops when you click find my stay it redirects you to a page that has a find my stay button. I cannot access my folio or request services at all. Also it logs you out in the middle of a session.
App good Tv bad
Read the title nuf Said
Doesn’t work
The app said my last name didn’t match when it clearly did
Not helpful
Encourage me with an email in a link in my booking to download the app and the Vegas hotel I booked isn’t in the app. Also. People live in countries other than the UK and US.
App doesn’t work
“Find your stay” function is broken. When searching for your check-in date it only allows you to select days in the past. All future dates are grayed out and can’t be selected.
Absolute waste of time and space
This has to be the worst hotel app ever. It is so glitchy it is totally unusable. I am surprised Virgin Hotels haven’t removed it as it must be causing them reputational damage. Good job the Virgin Shoreditch out shone the app by a good margin.
Glitchy
So frustrating to use. Does not have a back feature and logs out all the time.
Check In Useless
Does not read ID accurately
Wrong app for Virgin Las Vegas
I received my confirmation email from the Virgin Hotels Las Vegas with a link to download the new & improved “Lucy”. Unfortunately Virgin Hotels Las Vegas doesn’t appear in the app.
Worst Hotel App
Virgin Hotels really should be ashamed. How did this app get past QA testing and released to customers? Simple things like app navigation doesn’t work. Whenever you move to a new page, the bottom menu bar disappears and there’s no back button. So you have to force close the app to get back to the homepage. Room unlock also doesn’t work. Overall a very clunky app that had no business being released to customers.
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Worst designed app ever!
Who designed this? Did you take any time to test it? Cool idea, but it doesn’t work. Massive waste of 20 minutes.
Doesn’t work
Can’t even get the app to open. Keeps saying server timeout and been trying for days
