Garbage
This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
Hotel is great; app is lousy
In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
Clunky and annoying
Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
Second tier app
Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again
App Is Nearly Unusable
It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).
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