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1 Hotels

1 Hotels

Guide your stay at 1 Hotels

1.8K ratings
34 reviews
🔧 Utilities
✈️ Travel
Free

Details

  • Released
  • Updated
  • June 14, 2023
  • July 6, 2026

Features

Developer

SH Group Operations LLC
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About

Enhance your hotel experience with mobile check-in, keyless room entry, and in-room controls. Communicate directly with hotel staff, order room service, and discover local recommendations. Stay connected with hotel events and offers between visits.

✓Mobile check-in and check-out
✓Keyless room entry
✓In-room controls
✓Direct messaging with hotel team
✓In-room dining orders
✓Concierge recommendations
✓Hotel events and offers
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What users say

Summarized from real user reviews of 1 Hotels. Based on 1.8K reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 💡Mobile key functionality
  • 👍Easy communication with hotel staff
  • 👍Convenient for managing reservations

Negative things

  • 🐛Constant login issues
  • 🐛Buggy and glitchy user experience
  • 🐛Lack of basic functionality
  • 👎Slow and unresponsive app
  • 👎Poor design and user interface
See all reviews

What's New in 1 Hotels

2.37

July 6, 2026

Minor Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Garbage

This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
TimothyPalmer87TimothyPalmer87

Hotel is great; app is lousy

In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
MKSiegelMKSiegel

Clunky and annoying

Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
Will ArdronWill Ardron

Second tier app

Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again
Desh7Desh7

Response from developer

Dear Desh, We apologize for the inconveniences experienced in booking through the app. We'd love the opportunity to connect with you to assist you in logging in and ensuring you can use the book to learn more about our brand and book a stay. if you're open to it, please email us at MemberSupport@StarwoodHotels.Com. Thank you, from the 1 Hotels team.

App Is Nearly Unusable

It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).
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lexie_lou_202lexie_lou_202

Response from developer

Dear Lexie, We sincerely apologize for the inconveniences you came across in navigating throughout the app. We appreciate and always take into consideration any feedback we received to improve our apps and provide an easy and accessible experience. We would love to learn more about the issues you experienced to ensure we take necessary measures to resolve. If you're open to it, we'd love to connect. Please email us at MemberSupport@StarwoodHotels.Com. Thank you, from the 1 Hotels team.

See 29 more reviews

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User experience

🐞

Reported Bugs

4 issues

Cannot log in or create account

Bug

App freezes and crashes frequently

Bug

Reservation and booking features do not work

Bug

Compatibility issues with various devices

Bug
✨

Requested Features

3 requests

Improve login and account management

Feature

Fix bugs and stability issues

Feature

Enhance user interface and user experience

Feature

FAQ

What can I do with the 1 Hotels app?

The app allows you to check in and out, book stays, manage reservations, and use keyless entry. You can also control in-room devices, order room service, and communicate with hotel staff for any requests. It also provides hotel event information and concierge recommendations.

How does keyless entry work?

Once you have checked in via the app, you will receive your room number and can use your personal device to unlock your room. This eliminates the need to visit the front desk or carry a physical room key during your stay.

Is the 1 Hotels app free to use?

Yes, the 1 Hotels app is free to download and use. There are no additional costs associated with using its features to manage your hotel stay or access services.

What are the benefits of pre check-in?

Pre check-in allows you to complete your check-in process before arriving at the hotel. You can set preferences, order in-room dining to be ready upon arrival, and start communicating with the hotel team, ensuring a smoother and more personalized welcome.

Can I use the app to discover things to do?

Yes, the app features curated recommendations from the Concierge Team for dining, shopping, outdoor excursions, and more. You can also message the team directly for personalized reservation assistance.