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1 Hotels

1 Hotels

Guide your stay at 1 Hotels

1.9K ratings
35 reviews
🔧 Utilities
✈️ Travel
Free

Details

Released
June 14, 2023
Updated
September 16, 2026

Features

Background Location Access

Developer

SH Group Operations LLC
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About

Enhance your hotel experience with mobile check-in, keyless room entry, and in-room controls. Communicate directly with hotel staff, order room service, and discover local recommendations. Stay connected with hotel events and offers between visits.

✓Mobile check-in and check-out
✓Keyless room entry
✓In-room controls
✓Direct messaging with hotel team
✓In-room dining orders
✓Concierge recommendations
✓Hotel events and offers
Show original description

What users say about 1 Hotels

Reviews of 1 Hotels are mostly negative: the Travel app is rated 4.8/5 from 1.9K App Store ratings. What users like most: mobile key functionality, easy communication with hotel staff. Top complaints: constant login issues, buggy and glitchy user experience. Summarized from real user reviews.

Positive things

  • 💡Mobile key functionality
  • 👍Easy communication with hotel staff
  • 👍Convenient for managing reservations

Negative things

  • 🐛Constant login issues
  • 🐛Buggy and glitchy user experience
  • 🐛Lack of basic functionality
  • 👎Slow and unresponsive app
  • 👎Poor design and user interface
See all reviews

What's New in 1 Hotels

2.41

September 16, 2026

Improvements and minor bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Wow - Best Experience

The hotel that ends all arguments. Nicely decorated, optimal location and world class service. Excellent value for money! God is love and He knows your tomorrow. IG: godislove.dms.
DSDon Miguel Soriano

Garbage

This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
TTimothyPalmer87

Hotel is great; app is lousy

In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
MMKSiegel

Clunky and annoying

Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
WAWill Ardron

Second tier app

Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again
DDesh7
See 30 more reviews

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User experience

🐞

Reported Bugs

4 issues

Cannot log in or create account

Bug

App freezes and crashes frequently

Bug

Reservation and booking features do not work

Bug

Compatibility issues with various devices

Bug
✨

Requested Features

3 requests

Improve login and account management

Feature

Fix bugs and stability issues

Feature

Enhance user interface and user experience

Feature

FAQ

What can I do with the 1 Hotels app?

The app allows you to check in and out, book stays, manage reservations, and use keyless entry. You can also control in-room devices, order room service, and communicate with hotel staff for any requests. It also provides hotel event information and concierge recommendations.

How does keyless entry work?

Once you have checked in via the app, you will receive your room number and can use your personal device to unlock your room. This eliminates the need to visit the front desk or carry a physical room key during your stay.

Is the 1 Hotels app free to use?

Yes, the 1 Hotels app is free to download and use. There are no additional costs associated with using its features to manage your hotel stay or access services.

What are the benefits of pre check-in?

Pre check-in allows you to complete your check-in process before arriving at the hotel. You can set preferences, order in-room dining to be ready upon arrival, and start communicating with the hotel team, ensuring a smoother and more personalized welcome.

Can I use the app to discover things to do?

Yes, the app features curated recommendations from the Concierge Team for dining, shopping, outdoor excursions, and more. You can also message the team directly for personalized reservation assistance.