1 Hotels appears to be a legitimate app. The AppsHunter Legitimacy Score for 1 Hotels is 90 out of 100 points across 7 verification signals from App Store and developer data.

1 Hotels User Reviews

Name: 1 Hotels
Rating: 4.8 (1786 reviews)

1 Hotels

SH Group Operations LLC

🔧 Utilities

✈️ Travel

Customer Experience

Positive experience26.5% of reviews

Neutral2.9% of reviews

Negative experience70.6% of reviews

~ Based on 34 written reviews from the US App Store.

What users say

Summarized from real user reviews of 1 Hotels. Based on 1.8K reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

💡Mobile key functionality
👍Easy communication with hotel staff
👍Convenient for managing reservations

Negative things

🐛Constant login issues
🐛Buggy and glitchy user experience
🐛Lack of basic functionality
👎Slow and unresponsive app
👎Poor design and user interface

Is 1 Hotels Safe?

1 Hotels appears safe based on user ratings. AppsHunter Safety Score for 1 Hotels is 96/100.

This assessment is based on 1,786 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience

1.1% of ratings suggest some concerns

3.5% of ratings point to a risky experience

~ Based on 1,786 App Store ratings for 1 Hotels.

Is 1 Hotels Legit?

1 Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for 1 Hotels is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Garbage

This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.

TimothyPalmer87

3 months ago

Hotel is great; app is lousy

In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.

MKSiegel

5 months ago

Clunky and annoying

Can’t even log in the app, takes you in a loop. Super clunky, bad experience.

Will Ardron

8 months ago

Second tier app

Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again

Desh7

8 months ago

Response from developer

Dear Desh, We apologize for the inconveniences experienced in booking through the app. We'd love the opportunity to connect with you to assist you in logging in and ensuring you can use the book to learn more about our brand and book a stay. if you're open to it, please email us at MemberSupport@StarwoodHotels.Com. Thank you, from the 1 Hotels team.

App Is Nearly Unusable

It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).

lexie_lou_202

8 months ago

Response from developer

Dear Lexie, We sincerely apologize for the inconveniences you came across in navigating throughout the app. We appreciate and always take into consideration any feedback we received to improve our apps and provide an easy and accessible experience. We would love to learn more about the issues you experienced to ensure we take necessary measures to resolve. If you're open to it, we'd love to connect. Please email us at MemberSupport@StarwoodHotels.Com. Thank you, from the 1 Hotels team.

App doesn’t work

The app doesn’t let you log in to your account. Awful platform

Dt510

8 months ago

Can’t create accound

I filled everything out and clicked the botton and nothing is happening.

Simp Bizkit

8 months ago

Can’t log in

I’ve typed in my credentials many many times, but it won’t show me anything other than the little progress sign next to log in. Please fix this

Hailey827h

8 months ago

Response from developer

Hello! Thank you for taking the time to connect with us. We apologize for the inconvenience you've had in accessing the mobile app and we'd love to assist in ensuring you can connect. When you have a moment, please reach out to us directly at membersupport@starwoodhotels.com so we can connect one-on-one. We look forward to hearing from you!

Garbage

This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible.

Psychoboss75

8 months ago

Response from developer

Hello! Please accept our apologies in the inconveniences you experienced in logging in. We would love to connect with you to assist you in getting logged and being able to take advantage of the mobile app and it's functions. When you have a moment, please reach out to us at membersupport@starwoodhotels.com so we can connect one-one-one. We look forward to chatting soon.

Can’t login

App won’t let me login

Sura90

9 months ago

Very Pretty, Poorly Built

Technically has never functioned connect. Almost impossible to add a reservation not booked through the app. It’s very pretty but doesn’t function for critical tasks.

GnomGnomGnow

10 months ago

Response from developer

Hello! Thank you for taking the time to share your experience with the mobile app, we’re sorry to hear you were not able to properly pair your reservation. . We’d love the chance to connect and assist you in getting your profile and reservations synced up. When you have a moment, please reach out to us directly at membersupport@starwoodhotels.com so we can connect one-on-one.

Worst at Basic Mobile Functionality

I downloaded the app at Hanalei Bay after checking in, because I was promised cool features to help me with my stay.

It is slow and trades function away for aesthetics, kind of like the hotel.

The screens don’t scroll in a way that allows you to create an account on an iPhone. It keeps locking up and won’t scroll to where you can enter additional information or push buttons to register. I had to go to the website just to register so I could login on the app to use it. And even logging in was a hassle for the same reason.

Also, they use text messaging to connect with the hotel, so that part of the app is kind of useless.

troyslee

a year ago

Response from developer

Hello Troy, Thank you for taking the time to share your experience with the mobile app, we’re sorry to hear it hasn’t lived up to expectations. We’d really value the chance to learn more about your experience and work toward improvements. When you have a moment, please reach out to us directly at membersupport@starwoodhotels.com so we can connect one-on-one. Your feedback is incredibly helpful as we continue to refine both the app and the guest experience.

Garbage

I’ve been trying for 20
Minutes to verify my account. This is a ridiculous waste of time.

ctm1212

a year ago

The app browser

The browser is terrible it takes you to a page that cannot load the page it’s bd

Yardley P

a year ago

Response from developer

Hello Yardley, Thank you for reaching out—and we’re sorry to hear you had trouble accessing our sites through the mobile app. We’d love the chance to learn more and get things working smoothly for you. When you have a moment, please email us at membersupport@starwoodhotels.com so we can connect directly. We appreciate you flagging this and look forward to making it right.

Five Stars

Class, Heavy, 5 Stars

has4759

a year ago

Second tier app

Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing

Desh7

2 years ago

5 star location, 2 star service

I think the title says it all. Just so many service misses it’s hard to number them. The app is clunky too. Whipping open the blinds in the morning is an amazing treat though, the bay is gorgeous.

LoveTheAds

2 years ago

Response from developer

Thanks for your feedback! We’re thrilled to hear you loved the location and beautiful bay view. We apologize for the challenges you faced with the app and services during your stay. We’re always striving to improve and would love to connect to learn more. Please feel free to share more details at membersupport@shhotelsandresorts.com. We look forward to hearing from you!

Slow and Faulty

The app is awful. I’ve tried it on WiFi and cellular and it’s slow! Nothing saves, check in was a nightmare and I had to scan my documents multiple times to no avail. Ended up having to check in at the hotel. I made multiple reservations for wellness classes before my arrival and only one saved into the system, so we missed out on the opportunity. I’m not sure why everyone is rating it 5 stars because it’s truly a faulty and poorly made app.

CMF229

2 years ago

Response from developer

Thank you for sharing your thoughts with us! We’re truly sorry to hear that the app didn’t meet your expectations, especially with check-in and reservations. If you're open to it, we’d love to learn more about your experience to ensure your next stay is seamless. Please connect with us through membersupport@shhotelsandresorts.com or by using the Contact Us option within the mobile app.

Useless

Downloaded the app to check in, but unable to do so because the save button doesn’t work when trying to add (required) secondary guest info. Oh well… it looks lovely though. 🤷🏻‍♀️

nicdoesadiet

2 years ago

Response from developer

Hello nicdoesadiet, We appreciate your feedback on your experience with our mobile app. It is recommended to download our most updated app as we have made improvements through recent releases. Should you continue to experience an issue, please connect with us through membersupport@shhotelsandresorts.com or by using the Contact Us option within the mobile app.