Poor application
I enrolled in the Mileage Choice Program expecting a simple and straightforward process, but the app has been frustrating before I’ve even been able to start using the program.
I successfully enrolled, created an account, downloaded the app, and created a password. When I later tried to activate my account, the app repeatedly displayed “Something went wrong.” I tried logging in with the credentials I had already created, resetting my password, and even attempting to activate the account again. Nothing worked. The password reset option claims an email will be sent, but I never received one.
It’s 2026. Creating an account and logging into an app should not require troubleshooting, multiple failed attempts, and contacting customer service just to get started.
The Mileage Choice Program itself is a great concept, but the app and enrollment experience desperately need improvement. So far, it has been unnecessarily complicated, inconvenient, and a waste of time.
I successfully enrolled, created an account, downloaded the app, and created a password. When I later tried to activate my account, the app repeatedly displayed “Something went wrong.” I tried logging in with the credentials I had already created, resetting my password, and even attempting to activate the account again. Nothing worked. The password reset option claims an email will be sent, but I never received one.
It’s 2026. Creating an account and logging into an app should not require troubleshooting, multiple failed attempts, and contacting customer service just to get started.
The Mileage Choice Program itself is a great concept, but the app and enrollment experience desperately need improvement. So far, it has been unnecessarily complicated, inconvenient, and a waste of time.
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Embarrassment to Virginia
VERY UNRELIABLE, 100% waste of time to use. First, it is from a 3rd party vendor and uses a completely different password than the Mileage Choice Program website. Second and worse, the app FAILS to recognize previous activations, FAILS to support password reset. FAILS, FAIL, FAIL. The State of Virginia needs a new vendor if they require an app and also needs to ensure the website and app use the same authentication.
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Does not work
Will not take my login and allows me to change password but then again gives me a “something went wrong” suggests I then pretend I am a new user, but when I do that it wants the code I have been given…I don’t have a code!
Miserable
Keeps crashing and relooping endlessly. A disgrace!!
Terrible app with no support
I can’t login to the app despite several password resets. The app tells me to call a number if I still can’t login after reset, but the number is a DMV help line with endless hold times and I get disconnected every time it transfers (this is an ongoing problem with VA DMV in general). While I can login to the website fine, the ONLY way to upload the required odometer photo is through this app that doesn’t work, and the DMV will fine you for not uploading the photo. Do not use this app and do not sign up for MCP
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