Hire a good app designer
My company uses Vitality to incentivize healthy behavior to lower our out of pocket cost of health insurance. Great I am onboard. However the app is consistently having issues with crediting activities. Periods where we don’t great credit ad hoc challenges. Now we have rolled over to a new year. Start the pain again with confusing changes to the app that are even less intuitive than the last version. Fire current designers and maybe try AI. Can’t be any worse.
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Doesn’t Recognize Me
My employer says I get bonuses if I use this app, but the app says I don’t exist. Well, OK not in their system at least. I’m a new user and I know my birthday and name. Kind of pointless if I can’t even get passed step 1 of the login process.
Can’t log in
Can’t log in at all, both app and IOS are up to date. Every time I log in it asks for the email verification code and after I put it in I’m taken back to the log in page and have to keep doing that to no success
App issues
Can no longer log in since the last app update
Horrible
Constantly logging me out very buggy support never gets back with you. What a joke had to change my phone number never changed it never use this app I’m done with this garbage app
Can’t login
Have used this app for awhile and haven’t been able to login since new years. My watch is paid for based on points earned. Fix your app!
Terrible
Horrible layout. Horrible functionality. Just when I thought this shty excuse of a wellness program could not get worse .
Broken
Can’t even log in now starting in 2026. Fix you app!
Points planner
The points planner part of this app is a mess, has been since last year. When you go to click on a section it pulls down then might be grayed out. I know I still had points to earn in different categories but I can’t tell what or where because it’s just a long stop of gray. Very frustrating at the new year when you have lots of activities you could be doing but no way to get to them or complete them.
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FIX THE LOGIN
Even on its best days, this app sucks. But now you can’t even login.
Confusing
This app is not user-friendly. I would not be using it if my employer hadn’t chosen it to reward us for healthy habits. Popular gyms like the YMCA., It takes forever to get them added, and then it’s not straightforward where you log a workout
Meh
The new app is disappointing. The old app was much more consistent. The new app has repeatedly missed or under scored workouts/daily points.
I see they've given up on responding to comments
Trash app that forgets your log in every single time. Sleep tracker no longer works. I wish other things would break like the Apple health app linking so they can finally fix it.
Inundated with notifications
This app has rarely caused me issues but in the last week I’ve received 1-6 notifications each time I unlock my phone stating that “Your workout requirements for earning points using the Health app have changed”. When I click on the notification it only takes me to the landing page. I can’t find a single corner of the app that goes into detail about this notification and I cannot find a way to stop these from coming aside from turning general notifications off, which I don’t want to do. Seriously in the last 3 minutes since I’ve unlocked my phone I got 6 of these push notifications. That’s a new record. Usually it’s a 6 per hour. Outside of this the app will log me out and disconnect from monitored health apps leaving my workouts untracked, impacting my Apple Watch payments negatively.
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Recording Gym Classes
Very cumbersome.
Can’t login
Since a week ago this app stopped working.
Pain in the patooty
Wow, what a pain this app is. I've never felt compelled to leave review until this app. It kicks me out on a regular basis and I have to sign in EVERY time I open it. Then it sends me to the website and I have to close and clear it from my background to open the app again to get the app version I need to check points, challenges etc. you need better developers.
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Healthy living
I’m very excited to start vitality and this app helps me keep my health a priority. I encourage others to give it a try and watch how you can take control of your health and save money in the process.
Clunky
Please bring Goals back to the main page, I hate that it’s more clicks to get to when it is one of the primary features used weekly. Also PLEASE work on the Sleep Well tracker - it has been so buggy for the last couple of years. I got the alert that I achieved and to login and check and it shows I never even attempted it - this happens all the time. It also has the wrong count - it shows 2 of 30 yet when I click into it I clearly have 4 nights (should be 5). Please stop changing things that work just to say you changed something.
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So bad and obsolete
The health information is terrible and highly inaccurate and obsolete. The program is an extension of our mistrusted governmental agencies that are decades behind and push drugs. It also doesn’t account for chronic health issues many people have. The Sleep well option is complete garbage and doesn’t correctly record half the nights not awarding points. I literally start the clock and not touch my phone for 9 hours only to see the app crashed and closed with nothing recorded. Absolute waste.
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