Continues to have major problems syncing
For years now - YEARS - my Shapa has had problems syncing with the servers. I’ll spend minutes standing on it, with plenty of battery and it connected to my phone, and it just … spins. And then it tells me I didn’t weigh in - when I did, but it can’t see that because it doesn’t record a weigh-in based on the user’s action but based on whether it successfully uploaded info to the server. That’s why I refuse to pay for a subscription: this issue has existed since 2019 and has still never been addressed; why pay for something that doesn’t work and the devs don’t care about?
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Lifetime membership
Thank you for introducing a lifetime membership! I initially got Shapa as part of the Vitality program and I enjoy the product but renewing has been expensive and a hassle. Lifetime membership has made a lifetime user out of me.
Limited options
Many of the people who are drawn to a device like this have a history of disordered eating. Because of the audience, I am confused about some of the app developer choices. The language about the colors and weight loss in general is NOT neutral. It is somewhat emotional with congratulatory messages as well as sort of a chastising tone if there is a day of weight gain. There is no way to turn this off as far as I can tell. A far more helpful app and device would just give me the color without any additional commentary (or at least the ability to disable the quotes and “encouragement”). I am neutral about weight. I don’t need software to have feelings about it that I do not.
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Great concept
Terrible support and hardware. The scale constantly needs to be calibrated and bugs out leaving you with a paid membership you can’t use. Had a total of 4 scales now, same result of the scale being inoperable. Customer service to correct the situation is a joke.
Moralizing BS
I love the idea of this scale. But the kids of people who are drawn to this are also the same kind of people who are unlikely to respond well to a frowny face based on the number of times they weigh in per week. I don’t need or want motivation. I just want a simple numberless scale that lets me know if I am on the right track. I don’t need sad faces or moralistic language. But there does not seem to be a way to turn any of this off, and you have to use the app to see the colors. 🤷♀️
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