Great for performers!
Step back was a step forward
Charged for free trial?
Scam
Cancelation issues! Recurring charges, no active subscription found, and no human support!
Upon reviewing my credit card statements, I discovered that I have been charged US$449.92 since January 2025 with recurring payments of US$59.99 approximately every three months.
Naturally, I attempted to cancel the subscription that apparently does not exist?
I contacted customer support, provided the transaction history and requested the identify the account being billed, cancel recurring payments, and investigate charges.
What followed was even more frustrating.
I received automated responses from someone identified as "Alex," repeatedly assuring me that my case had been escalated. When I insisted on a firm resolution date and confirmation of cancellation, I received another response explicitly stating:
"As a text-drafting assistant, I do not have access to customer accounts or billing systems."
Unbelievable.
Instead of receiving meaningful assistance, I was repeatedly told that my concerns had been escalated and that I didn't need to contact them again.
As of October 14, 2026, I still have no confirmation that the recurring charges have been stopped, no identification of the account being billed, and no confirmed refund or resolution date.
I have no objection to companies using AI for customer support. But when customers are being charged hundreds of dollars and cannot even locate or cancel their subscriptions, there MUST be a way to reach a human being who can actually resolve the problem.
My advice to other customers: Check your credit card statements carefully. Verify how your subscription is being billed, especially if you have subscribed through both the website and Apple's App Store. Don't assume that having no active plan displayed means you aren't still being charged.
I will update this review if Vocal Image resolves the matter satisfactorily.
Until then, one star. Extremely disappointing.
really hard to cancel the membership
Platform interface is childish
Subscription Cancel issue
recurring charges I did not authorize
In October 2026, I noticed a $29.99 Vocal Image charge on my credit card. My Apple account showed no active Vocal Image subscription and no $29.99 purchase in my Apple Purchase History.
Vocal Image told me the charge was an Apple purchase, but my credit-card statements listed the charges directly as “Vocal Image,” with no corresponding paid Apple purchase.
My credit-card company later found that this was not a one-time charge: there were more than 10 recurring $29.99 charges over the preceding months.
I had never knowingly authorized these charges.
I did not notice them sooner, but my credit-card company helped dispute and refund them. I canceled the card and had a new one issued to prevent further charges.
I am not seeking another refund. I am seeking accountability and transparency. I want to understand how I was repeatedly charged for a subscription when my only experience with Vocal Image was a canceled $0 Apple App Store trial and I had no active subscription.
I hope Vocal Image investigates how these charges were initiated and authorized. No customer should unknowingly accumulate months of charges.
If you use Vocal Image, check your subscription status and credit-card statements carefully.
This app is such a scam
Feels Like a Trap, Not a Trial
Response from developer
Hello, We are truly sorry for this frustrating experience. If you subscribed directly through the Apple App Store, Apple manages all billing and subscriptions on their end. You can request a refund directly from them by visiting reportaproblem.apple.com. If you signed up through our website, please email your receipt or account details to support@vocalimage.app. Our team will look up your account details immediately and help resolve this for you.
Doesn’t work
Fraud
So be aware it’s not a genuine application , and never click on any suggestion!
Context not relevant
Got Scammed Twice
Scam
Limited Options for Executive Communication
Not very useful
They kept charging me for months after I cancelled
The app itself taught me almost nothing. The real product here is the billing. The moment I shut one door, the next charge slipped in through the window. My bank shrugged, Apple shrugged, and the money kept dripping out of my account like a tap nobody would turn off.
If you value your bank account, steer well clear. A voice coach is supposed to help you raise your voice, not leave you fighting to be heard by your own bank. One star, and only because zero is not an option.
Response from developer
We’re very sorry to hear about this frustrating experience. We take billing issues seriously and want to help inspect your account. Please write to us at support@vocalimage.app with your receipt and profile details so we can investigate what happened and assist you as quickly as possible.
Difficult to Cancel
Found out it created a separate account on the website (different from app), so check both places even if you don’t think you have an account on their website. At least customer service responded quickly and handled the refund, so have to give kudos to that.
