AI slop and they hide renewals
George
Great customer service
Response from developer
Hi Ahmyare, Thank you for your feedback. We'll pass your kind words on to Mike - glad it was a smooth experience. Enjoy the course! Kind regards, Team RiseGuide
Ótimo
Response from developer
Olá, Obrigado por partilhar o seu feedback. Que bom que os primeiros dias estão a correr desta forma e que está a gostar da experiência. Desejamos que as próximas lições continuem a agradar. Cumprimentos, RiseGuide Team
Fraud application
This application is completely misleading. Initially, we were asked to purchase a course, and we understood this to be a **one-time payment**. However, after purchasing the course, money has been deducted from our account every month without clearly informing us that the payment would be recurring.
At no point was the monthly subscription or recurring payment made sufficiently clear before the purchase. This is extremely misleading and unacceptable.
Customers should be clearly informed about any recurring charges before making a payment. I request an immediate cancellation of any subscription associated with my account and a refund of the unauthorized monthly charges.
Please also provide a clear explanation of why these recurring payments were taken without proper prior notification.
Response from developer
Hi, Thank you for your feedback. Sorry for the trouble here. RiseGuide runs on a subscription rather than a one-time purchase, and the billing period along with the recurring price is shown on the payment screen before the purchase is confirmed. Please write to us at appstore@riseguide.com and we'll review the payments on your account and stop the subscription if it's still active. Kind regards, Team RiseGuide
