AI slop and they hide renewals
George
Great customer service
Response from developer
Hi Ahmyare, Thank you for your feedback. We'll pass your kind words on to Mike - glad it was a smooth experience. Enjoy the course! Kind regards, Team RiseGuide
Ótimo
Response from developer
Olá, Obrigado por partilhar o seu feedback. Que bom que os primeiros dias estão a correr desta forma e que está a gostar da experiência. Desejamos que as próximas lições continuem a agradar. Cumprimentos, RiseGuide Team
Fraud application
This application is completely misleading. Initially, we were asked to purchase a course, and we understood this to be a **one-time payment**. However, after purchasing the course, money has been deducted from our account every month without clearly informing us that the payment would be recurring.
At no point was the monthly subscription or recurring payment made sufficiently clear before the purchase. This is extremely misleading and unacceptable.
Customers should be clearly informed about any recurring charges before making a payment. I request an immediate cancellation of any subscription associated with my account and a refund of the unauthorized monthly charges.
Please also provide a clear explanation of why these recurring payments were taken without proper prior notification.
Response from developer
Hi, Thank you for your feedback. Sorry for the trouble here. RiseGuide runs on a subscription rather than a one-time purchase, and the billing period along with the recurring price is shown on the payment screen before the purchase is confirmed. Please write to us at appstore@riseguide.com and we'll review the payments on your account and stop the subscription if it's still active. Kind regards, Team RiseGuide
Experiência
Response from developer
Olá, Obrigado por partilhar o seu feedback. Fica bom saber que a experiência com o RiseGuide o cativou. Esperamos que as próximas lições continuem a acrescentar algo útil ao seu dia. Cumprimentos, RiseGuide Team
Unclear and Inconsistent Subscription Charges
I can see that the app has many positive reviews, so I can only speak from my own experience.
Response from developer
Hi, Thank you for your feedback. Sorry the billing wasn't as clear as it should have been. If you have any remaining questions about your account, please don't hesitate to reach out at appstore@riseguide.com and we'll be happy to help. Kind regards, Team RiseGuide
Excellent customer service
Response from developer
Hi, Thank you for your feedback. We'll make sure Nick sees this - really glad the situation was turned around so smoothly. Enjoy the course! Kind regards, Team RiseGuide
Great!
Response from developer
Hi Steve, Thank you for sharing your feedback. Great to hear the lessons are proving useful this early on. Hope they keep hitting the mark as you move through more of them. Best Regards, RiseGuide Team
Recommend
Response from developer
Hi, Thank you for your feedback. Sorry for the confusion around the amount. The plan and the price being charged are shown on the payment screen before the purchase is confirmed, so we'd like to check what was applied on your account. Please write to us at appstore@riseguide.com and we'll look into it and correct anything that isn't right. Kind regards, Team RiseGuide
Kathy
Big help!
Renee
Desafio
Response from developer
Olá, Obrigado pelo seu feedback. Que bom saber que começou bem - há muito mais por vir. Atenciosamente, Team RiseGuide
Pharmacist
Fraud
Good
Response from developer
안녕하세요, 리뷰를 남겨주셔서 감사합니다. 좋은 말씀 감사합니다. 오프라인 스피치 코치보다 낫다고 느끼신 점이 구체적으로 와닿았습니다. 앞으로의 수업이 더 잘 맞춰져서 여러분의 학습에 지속적인 흐름이 생기길 바래요. 감사합니다, RiseGuide Team
