VodaPay Review
At first glance the app appears to be easy to use and full of useful and informative features. However, no matter what you try use the app for, its sole aim is to sell you products and services (anything to make Vodacom some money).
The app does the bare minimum to provide easy assistance, it is all aimed towards getting you to buy something. Disguised as a customers aid but really it’s an over the top ad campaign you have to endure to access or get info on features you are already paying for.
If you simply want to get information,
details or explanations regarding your package you will have at least 5 products pushed at you before you get some vaguely appropriate feedback.
Unless you want to buy something, you’re better off googling your issue or phoning a Vodacom. Even the “FAQ” on the app focus on new products and how to purchase them with barely any of the questions about your account or assistance with it.
Business is business, I understand that, but respect your existing customers enough to at least try provide useful information or standard services without showing you only care about selling more stuff and don’t care at all about their experience.
1/10
The app does the bare minimum to provide easy assistance, it is all aimed towards getting you to buy something. Disguised as a customers aid but really it’s an over the top ad campaign you have to endure to access or get info on features you are already paying for.
If you simply want to get information,
details or explanations regarding your package you will have at least 5 products pushed at you before you get some vaguely appropriate feedback.
Unless you want to buy something, you’re better off googling your issue or phoning a Vodacom. Even the “FAQ” on the app focus on new products and how to purchase them with barely any of the questions about your account or assistance with it.
Business is business, I understand that, but respect your existing customers enough to at least try provide useful information or standard services without showing you only care about selling more stuff and don’t care at all about their experience.
1/10
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Why do we get forced to use this app
Why do we get forced to use this “wallet” app? It isn’t user friendly. It’s slow! And hundreds of useless notifications about Vodabucks deals that are impossible to use. The only reason I have this app is because Vodacom forces us to use their Wallet app. I have a bank thank you and on an iPhone, I already have a wallet app. Oh and if you try and skip this app with USSD, then keeps reminding you to use the app. I have been a Vodacom contract customer for more than 20 years now. When will they actually make things easier to use? And please don’t recommend “Tobi“….
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Unnecessary app
I used to use the My Vodacom app every time I needed to buy data or check my balances. Vodapay is a useless and unnecessary feature, since nowadays almost every device and operating system offers their own wallet app. Now Vodacom has gotten rid of My Vodacom and shoved it into the Vodapay app, forcing users to download this nonsense, removing the convenience of the original My Vodacom app in the hopes that users will use the unwanted Vodapay features.
Along with this, the app regularly logs you out and you have to enter a pin to log back in, and sometimes you also need to wait for an OTP. Oftentimes I start driving with gps, only to drive a short distance before realising that I don’t have any data left and have to buy. The unnecessary complex sign-in process makes it extremely dangerous to do without pulling over and wastes a lot of time.
Along with this, the app regularly logs you out and you have to enter a pin to log back in, and sometimes you also need to wait for an OTP. Oftentimes I start driving with gps, only to drive a short distance before realising that I don’t have any data left and have to buy. The unnecessary complex sign-in process makes it extremely dangerous to do without pulling over and wastes a lot of time.
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Offers are not available
I’ve had a few experiences now where I tried to purchase an offer to get an error message about “something went wrong on our side please try again later” then that offer is not available when I try again later. Very frustrating. And can’t reorder from transaction history.
Cannot log in my vodapay account
When i input my mobile number, I get an error: “There seems to be an error on our side, please try again later”. When I try logging in on other devices it logs in just fine what could be the problem
