No connection, no point.
I never really write reviews but this one is very disappointing as I have many of these in my home to have things on timers and what not. It worked great for as long as I’ve had them (since 2021) then I’ll say the end of 2023 the app started saying “Failed to connect to server” which basically limits function and I thought this would be fixed by now and it’s not, seems this app was just swept under the rug so I wouldn’t even bother purchasing or in this case downloading. From something really great to very frustrating and I honestly wish I could give it no stars.
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Two years and still going strong
Their smart bulbs last longer than the smart Wyze bulbs that we had at a far more affordable price too. I wish they made cams so we can have a single smart app for those too since Wyze raised their prices of everything now that they got more customers.
Deleted all my custom colors and now won’t connect
It was great when I first downloaded the app. It was a little glitchy but nothing out of the ordinary. When one day I opened it and all my custom colors were gone. I keep getting the message “failed to connect to server” when I try to create new ones. After struggling for a week I let it be, but now it won’t connect to my bulb at all. Hope they fix it. I like my little bulb.
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Bugs
Recent update: The app gives Server connection errors frequently. It automatically deleted the rules I set before, and I can not add them back anymore, so the hardware is useless now.
Update: The developer has contacted me and explained some details. They also gave me suggestions about using Rules. So here I’m sharing the solution; I separated all the rules individually. Don’t combine anything under one rule. Make them separate. If you turn on and off a device, create one rule for tuning on and one particular for off. That way, device automation works well. I converted my review to 5* because they stand behind their product. ————————————————————————— Always have problems with the app. Rules are working sometimes!!! I have to monitor it constantly to check if it works. Now I can’t even sign in to my account because it says request timeout.
Update: The developer has contacted me and explained some details. They also gave me suggestions about using Rules. So here I’m sharing the solution; I separated all the rules individually. Don’t combine anything under one rule. Make them separate. If you turn on and off a device, create one rule for tuning on and one particular for off. That way, device automation works well. I converted my review to 5* because they stand behind their product. ————————————————————————— Always have problems with the app. Rules are working sometimes!!! I have to monitor it constantly to check if it works. Now I can’t even sign in to my account because it says request timeout.
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Response from developer
We had our system updated, which caused some users to encounter such issues. We're really sorry for your experience. Rest assured that this is already fixed in less than two hours. If the problem persists, please send us an e-mail at support@vont.com.🙏🏻
Will not connect.
This app worked for a few months and it worked fine, with the exception of having to sign in too many times. it wouldn’t retain my login information on my Moto and then on new iPhone 15. Then one morning, it just said it wouldn’t connect. I’ve tried everything, including loading the app, reloading the app and restarting my phone, trying to set up a new account with another email. None of that worked. It always said the same thing.” failing to connect.” I emailed the company told them all of my problem with the app and they never replied to my email. 🤬
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Needs an update
I really like using this app for all the lights in my house but it seems to have another bug within the last couple months because my app won’t connect to the server/my presets and seems to be glitching more and more frequently. Hopefully this gets fixed
Completely Broken
Recently the app started to give me a message “Could not connect to serve” when trying to use the rules I created. This was slightly annoying so I tried redownloading the app. It started giving me the same error when trying to log in and would allow me to do anything. Great. So I created a new account which seemed to work, but now I cannot connect to any of the devices. So the app is now completely broken and my lights are stuck on the same color and brightness and have to be manually turned off. These lights haven’t ever been the highest quality, but this really makes them the worse. Avoid these trash products so you don’t have to deal with this!
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After 4 years can’t connect to server
The Ted scale was useful as it charted all my biometrics… until it just won’t connect to server. Tried the solutions listed on the website including resetting network settings on iOS 17.3. Note this problem existed on 17.2 intermittently as well. Now I can weigh myself like a normal scale but nothing else and can’t even access any of my previous data. I’ve emailed support with no response. Don’t want to delete the app yet as I’ll surely lose the data forever. Not sure if they’ve just shut down the server (like another product, a smart strip I bought from another company).
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Was good, now it’s a half functioning product
I’ve had 3 smart LED bulbs for about a year and a half now and they have worked well for what they are. UNTIL RECENTLY, while the software has had its quirks (sometimes doesn’t connect without resetting the app, along with some minor glitches/laggy response) over the last couple weeks I’ve tried to use the app and it just states “failed to connect to server” so none of the schedules or full control works efficiently. I can still manually connect via Bluetooth and control one bulb at a time to change color/brightness but that gets old when you just want to turn on a light.
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Too many bugs
I have been using the smart bulbs and the app has been finicky since day one. So many bugs that never get fixed. It has gotten so bad that I have deleted and redownloaded the app because I kept getting ‘Failed to connect to server’ frequently while trying to control the bulbs. After redownloading I can’t even sign in due to the same ‘failed to connect to server’ error. Do not use this brand, I’m sure there are plenty of better smart bulbs.
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TOTAL DISAPPOINTMENT!!
We, my spouse and I, have been happy with our VONT SCALE, for a few years, but today the scale has gone bonkers! It is an important tool for us and was expensive! We are in our late 70s and early 80s and the information it provided is essential as we both need this device to track different health issues. We tried several ways to core and connect our device to no avail. We can’t even contact the supplier of this item, their site is totally unavailable.
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disappointed
I’ve been using this app and two outlets for about a year now and have had little to no issues except loosing connection when leaving town on occasion. but now it deleted my schedules. i use it for my fish tank bubbles and lights so they have a schedule and enough air but it just disappeared. i tried adding new schedules and “9” kept popping up on my screen so i deleted and redownloaded the app several times, and now when i try to log in, the “9” appears again so i can’t even log in to manually turn off and on my outlets… frustrating and i can no longer use it. i have to buy a different brand.
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Use to work
I like the app in general..however since the last update when ever was that..It won’t show anything no information at all..I had been using everyday for the past few months and then it just …nothing ..
I signed out ..I tried to get back in and I get a number “9” but it won’t let me sign in again.
Deleted the app and reinstalled it..Still won’t let me in…
I signed out ..I tried to get back in and I get a number “9” but it won’t let me sign in again.
Deleted the app and reinstalled it..Still won’t let me in…
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Everybody in their reviews are lying
This is a ongoing problem with this product. It never stays connected the website never connects and also the app never works. I have been trying multiple times to login and it’s always saying failure. I know my password is right. I know my email is right, but yet the network will not allow me to fix this that’s why this is getting a one star rating I suggest you look elsewhere, because evidently this does not work once they have your money, they don’t care.
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Horrible
I’ve already had a terrible day now it seems like I don’t even own my own lightbulb. First my Bluetooth won’t connect due to an “internal server error”. After an hour of fiddling with that I delete the app and try to sign it. Come to find out, my own password that I know very well is incorrect. The app won’t even let me change it. Now I’m stuck with this stale white light from a bulb I paid extra on just to have colors. I wish I could return it but it’s way past the timeline. Don’t waste your time or money 👎
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Alexa Integration is Buggy
Overall the app is fine. However, I recently had an issue where I needed to remove and re-add a bulb. When it was added, the “Shades of White” colors aren’t available to Alexa even though existing bulbs show the color setting.
Also, the bulbs occasionally disconnect and become uncontrollable (for no apparent reason) from both the app and Alexa. This lasts anywhere from 5 minutes to an hour.
Also, the bulbs occasionally disconnect and become uncontrollable (for no apparent reason) from both the app and Alexa. This lasts anywhere from 5 minutes to an hour.
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Not able to log in
Vont Home app logged me out, when logging back in, even with password, it wants to send a verification to my phone, but it never sends. Tried my back up number, still doesn’t send. There is a last option when verification doesn’t send to resend but then again, it doesn’t send and a failure alert is sent. Still can’t get in. I’m too many bulbs in, in hard to reach places to start all over.
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Review
My scale doesn’t store information properly to things like the trend scale and others. Shows weights at incorrect times and doesn’t bother showing many correct ones. Talked to a chat room guy who didn’t really seem much interested and couldn’t tell me when there would be a fix, although he did acknowledge that the company was aware of the problem and was working on it.
I would still like to know if and when there will be a fix, and how I will be informed.
I would still like to know if and when there will be a fix, and how I will be informed.
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Response from developer
We're very sorry to hear you Vont Ted is giving inaccurate time. We'd love to help you out. Kindly send us an e-mail at support@vont.com to assist you further.🙏🏻
Having issues
I’m using this app to control my Vont light bulbs. I’ve tried using the schedule option but the lights will go off as scheduled and come back on at random times during the night. This interrupts my sleep even though I have the bedroom door closed because I can see the lights are on around the edges of my door. I don’t know if my husband has gotten up and turned them on or if they’re on by themselves. I like that I can change colors on the bulbs and schedule them. But if I am out of town and they don’t follow the schedule, I can’t trust them.
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Response from developer
We sincerely apologize if your Vont Smart Bulbs randomly turn on. It shouldn't work that way. Two of the best bug fixes are keeping the app and firmware updated, deleting them from the app and re-pairing. If the problem persists, kindly email us an email at support@vont.com to learn more about what's causing the issue, as we'd need additional information. We'll wait for your update!🙏🏻
Some colors don’t match
I want my colors to get darker but there doesn’t seem to be an option for that the brightness doesn’t seem to make it dark enough or at least not the way I want it. For example when I choose a darker shade of purple on the app, it shows up pretty bright even though it’s a darker shade. Any suggestions?. But other than this it’s great
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Response from developer
We sincerely apologize if Vont Smart Bulb is not performing as expected. I've gone through and checked that everything looks as it should on our side here. That means I need your help to investigate further. Kindly send us an e-mail at support@vont.com to assist you better. Our Customer Satisfaction Team is available 24/7.
