Horrible update
I’ve been using Wally for a few years now and have appreciated it, until now! With the update I don’t think I lost transactions, but I did loose all of my notes in the transactions. I actually used those & referred to some of them monthly. I now only have my prior merchants A-B. All of the others are gone. I have to “add” a merchant almost every time because it doesn’t remember the “new” merchants I add. I’m not sure how many Safeway merchants have been added. I don’t want to add my bank accounts, I want to track my individual expenditures monthly. I can log into my bank accounts to see my balances. I also don’t trust the AI to not track me, not keep my bank info, ect. If you check the reviews, the only good ones are from years ago. I’m having problems similar to those who have written recent reviews. I don’t find any of the “update” notes to be true. At this point the app seems to be ruined.
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Small app that used to be useful
I use this app to track my kids’ expenses and credits. For awhile it was a blast, and it was a huge improvement over a spreadsheet I was using. But over time the app has been changed so much and then went from small handy app to something else. The features that I use became less accessible, as the developer shifts visual elements around, and now the balance, the thing I need the most, is way lower on the list than ChatGPT (that I can not care less about), so as the product I like it as it was two years ago, not as it is now. It is still free and somewhat useful, but this morning I entered two transactions and they did not registered, which moved it to a category of app I will not use
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Ongoing bugs and looks like things just got worse.
So, I’ve been using this app for about 3 years now and it seems the more the app had updates the more bugs I faced, however I’m at a breaking point with the most recent update. Seeing a new welcome screen and an entire remodel of the app would’ve made me think the Wally team finally squashed most of the bugs I faced, and yeah, there’s a smoother session. HOWEVER, upon re logging back in, somehow all of my information never loaded as if there was a gap in the data from a time period im unaware of. On top of that, the annoyance of being logged back out every other session is a nuisance. Now the worst thing? The fact the new update is so confusing. I can’t easily select my sub category without fighting with the menus and I used to have the default payment method up, now it resets to one I rarely use each time. But the fact I had transactions reappear that I deleted months ago is also confusing. This is how I’ve chosen to budget but I can’t keep going this route if the app is going to be an inconvenience .
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Major flaws
I loved this app in the beginning as it was so great to see all my accounts in one place and set my budgets. BUT, the app is tracking each pending payment and then again when it hits, meaning my budget gets hit twice! It’s really flawed, and totally defeats the purpose of using this app. It also tracks every little 1 aed verification transaction. On top of that, it keeps getting locked out of my HSBC account and doesn’t pick up my HSBC credit cards - only my bank accounts. I have sent in feedback over the last couple of months, and never got a response. Disappointing as I see the potential!
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Needs a lot more improvement
So the app does what it says.
However, it constantly has an issue with the connection to your bank (I had synced to Emirates NBD in UAE) you need to keep reconnecting every once in a while.
Been using it for about 4 months and given the constant need to reconnect, your tracking is not up to date as expected. Furthermore, when it syncs your accounts it always has a 3 day lag. Ie: what you spent today will appear on the tracker 3 days later.
Can’t say I would recommend this app
However, it constantly has an issue with the connection to your bank (I had synced to Emirates NBD in UAE) you need to keep reconnecting every once in a while.
Been using it for about 4 months and given the constant need to reconnect, your tracking is not up to date as expected. Furthermore, when it syncs your accounts it always has a 3 day lag. Ie: what you spent today will appear on the tracker 3 days later.
Can’t say I would recommend this app
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Good, but…
For several months now, I've been experiencing synchronization failure notifications, in addition to being unable to see a credit card I have with one bank while seeing all other types of accounts with the same bank.
I tried contacting the support team several times, and each time the support team acknowledges receipt but takes no action.
I tried contacting the support team several times, and each time the support team acknowledges receipt but takes no action.
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App review
Wally is practically standard to use as a budgeting app. The app itself and the appearance is very outlooking. Additionally, the app does a great job in organising things and is easy to know where things are located in the app. Also, there are several ways to look at the transactions (pie chart, graph chart, etc). It is easy to add transactions that are very specific (time, dates category, specific place - if the person turned on the tracking location). Lastly, there are many features like including notes and pictures of the receipt.
However, there are some negative points of the app. First of all, the app is a bit hard to use on iPads (some of the buttons are covered but the keyboard). Second of all, the all frequently glitches and crashes when the screen moves onto the next thing, or when you try to add a transaction. Third of all, the app is usually slow when you press the buttons. But overall, I think it was quite easy to use the app.
At last, some suggestions for the app/app company can be to first fix the glitching and the frequent crashes. Also, they can relocate some of the things so that the app is easy to use on not only phones, but different types of devices like ipads. Without these points, the app was great to use.
However, there are some negative points of the app. First of all, the app is a bit hard to use on iPads (some of the buttons are covered but the keyboard). Second of all, the all frequently glitches and crashes when the screen moves onto the next thing, or when you try to add a transaction. Third of all, the app is usually slow when you press the buttons. But overall, I think it was quite easy to use the app.
At last, some suggestions for the app/app company can be to first fix the glitching and the frequent crashes. Also, they can relocate some of the things so that the app is easy to use on not only phones, but different types of devices like ipads. Without these points, the app was great to use.
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Bugs
This app needs to focus a little more on simplicity. I find myself using this app but only because I don’t really have an option, the other apps out there aren’t as straightforward. I don’t enjoy using Wally, it need a lot of work. The most frustrating thing with this app is the fact that EVERY TIME you push a new update to the app, I lose all the categories I had hidden. I’ve raised this as an issue in your app multiple times over the past year and no one got back to me or fixed it.
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Not responsive - no help, no instruction, totally random
This is the biggest piece of crap - now it refreshes from linked accounts but doesn’t recognize its source so expenditures and income are ‘not assigned’ - and there is no way to link w current accounts?!?! You have to add new!!!! What a mess this app is!!! Fix or quit taking peoples money!
I’ve written endless comments which is the only way to contact and hear nothing from them. My accounts are wrong or doubled ans you can only see in one currency even if you have access to more than one. No ability to label your accounts, nicknames - I’m really sorry I paid for this
I’ve written endless comments which is the only way to contact and hear nothing from them. My accounts are wrong or doubled ans you can only see in one currency even if you have access to more than one. No ability to label your accounts, nicknames - I’m really sorry I paid for this
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Easy to use but missing key old features
I’ve been a fan of this app since I first downloaded it and have been using it weekly, if not daily. Unfortunately, I just updated it to its latest version and one of the features I liked the most has disappeared, the one that automatically calculates your net earnings every month. It was under the category of “Spending” but I can’t find it anymore. There’s not even a place anymore where I can look at all the earnings I’ve been tracking, which is sort of pointless considering this is an app to track how much you spend and earn. Is there a way those features can be brought back? Thank you!
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Works, but no Notes
I have appreciated this App, it really helps with tracking my $, and with budgeting, but lately it doesn’t save my notes. I like to include notes in my entries, as reminders for some things. About 2-3 weeks ago I noticed my notes were not saving. I went back and added some then double checked to make sure they were there. They were, on that day, but 2 days later they were gone. This is NOT helpful! For some things, like orders to the same online vendor, I want to add exactly what the order was for — now I cannot!
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Nonexistent Customer Service
I purchased the Premium version of Wally, looking forward to a real commitment to my budget goals. This app has been nothing but glitchy. Many of my purchases will only selectively be loaded onto Wally. Some are over a week and a half past and still have not reflected on my budget. It’s really difficult to follow a budget when your expenses are not updated accurately. I’m having to spend more time cross checking my credit card transactions and Wally to make sure everything is up to date which takes probably more time than if I just manually tracked my expenses in the first place.
What really pushed me to leave the negative review was the fact that their customer service team is virtually nonexistent. I have sent multiple messages through the app, and have even tried to reach out to customer support through the chat option on their website multiple times. I have been met with complete radio silence. I would hope that an app that has you pay for a “premium” service would at least respond to my feedback and concerns and help troubleshoot the issues that I am experiencing.
Very disappointed, would NOT recommend. I only wish I hadn’t paid for a year long commitment.
What really pushed me to leave the negative review was the fact that their customer service team is virtually nonexistent. I have sent multiple messages through the app, and have even tried to reach out to customer support through the chat option on their website multiple times. I have been met with complete radio silence. I would hope that an app that has you pay for a “premium” service would at least respond to my feedback and concerns and help troubleshoot the issues that I am experiencing.
Very disappointed, would NOT recommend. I only wish I hadn’t paid for a year long commitment.
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No response from dev
My review has been deleted somehow, I’m new to apple could have been me.
I’ll keep it simple this time. It looks good, feels ok, if you could mass adjust mislabeled categories and configure the auto cataloging it would be better. There is no manual sync and the days do not even match when you spent the money. After the most recent update it no longer syncs.
Really want to like this and initially I was pleased enough to get the lifetime pass but until this gets manual syncing, fixes auto syncing, and lets you set up filters to catalog your transactions. This app is a pass.
I’ll keep it simple this time. It looks good, feels ok, if you could mass adjust mislabeled categories and configure the auto cataloging it would be better. There is no manual sync and the days do not even match when you spent the money. After the most recent update it no longer syncs.
Really want to like this and initially I was pleased enough to get the lifetime pass but until this gets manual syncing, fixes auto syncing, and lets you set up filters to catalog your transactions. This app is a pass.
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Completely Inaccurate
The only thing i like about this app is UI. The basic functionality of analyzing transactions is completely off. First off, transactions made on current day are marked as prior day’s transactions. Secondly, transactions do not balance out - for example - if i have transferred $20 from one account to the other... (both accounts linked to the same bank in the app) recent spending shows $20 instead of $0.
- transfer out: - $20
- transfer in: +20
- recent spending should be $0 not - $20
- transfer out: - $20
- transfer in: +20
- recent spending should be $0 not - $20
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great concept, bad UX
this app has all the right ideas for budgeting needs but it’s pretty hard to navigate the app. it’s also hard to customize the budgeting categories because everything is automatically fed into a category even though it’s in the wrong one. differentiating personal accounts from joint account is also all very jumbled up. the tagging system is hard to automate and customize. there really should be a free week trial before paying for a subscription
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Disappointing
Well, despite every other complains registered here, I made the mistake of buying this app after trying for some hours the free version and realizing “it wasn’t so buggy and glitchy as the others said”.
I missed some of the “premium” features and decide to spend some money to get them. Worst mistake.
As soon as you get premium access, I don’t know if this is due to their authentication system or anything else, but the app start to behave glitchy and buggy. I can’t really set a group to share budgets with my GF, the sync system is awful, so many glitches, delays makes the system just not usable. I’m glad I didn’t sync any of my bank / credit card accounts.
As many others registered I also tried to contact the developer to feedback them about my complains (atleast 3 different times) and never heard anything back from them.
They’re making some money, but despite the good idea behind the app, the amount of bugs and the lack of support make me doubt about the app future.
I missed some of the “premium” features and decide to spend some money to get them. Worst mistake.
As soon as you get premium access, I don’t know if this is due to their authentication system or anything else, but the app start to behave glitchy and buggy. I can’t really set a group to share budgets with my GF, the sync system is awful, so many glitches, delays makes the system just not usable. I’m glad I didn’t sync any of my bank / credit card accounts.
As many others registered I also tried to contact the developer to feedback them about my complains (atleast 3 different times) and never heard anything back from them.
They’re making some money, but despite the good idea behind the app, the amount of bugs and the lack of support make me doubt about the app future.
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New version fails to download transactions
Looks like they’ve made this basic free version really bad to pressure users into the paid model. Problem is the user experience is so bad as a result I’m tempted to delete the app completely. All the things I found useful from the old app gone. This is a Fail.
Paid model would make more sense if the functionality was truly something I could test and then additional payment would be if I wanted to add more than 2 or 3 accounts and have increased insight and ability to add specific categories. Etc
Paid model would make more sense if the functionality was truly something I could test and then additional payment would be if I wanted to add more than 2 or 3 accounts and have increased insight and ability to add specific categories. Etc
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Frustrating Experience
I regret paying for a year subscription. On the surface this looked like exactly what I was looking for, but in reality it is poorly executed. There are a lot of minor annoyances that add up to a frustrating experience. For example:
1. All my transactions get tagged a “family”, which is not a tag I want to use. There is no way to change this default behavior.
2. Some functionality is not very intuitive to find. You can’t delete a transaction unless you are in the calendar view.
3. You cannot change the date of a transaction if it was imported. Maybe this isn’t a big issue for most, but my bank only records transactions on business days.
4. Expenses that are recorded in a currency different than the currency of your budget do not show up when comparing budget card actual spend.
And now today my budget disappeared entirely and can’t figure out any way to get it back. I have submitted all of these as feedback in the app and even tried to request for support, but I have yet to get any response. I expect at least some basic, timely support from a product with a subscription fee.
1. All my transactions get tagged a “family”, which is not a tag I want to use. There is no way to change this default behavior.
2. Some functionality is not very intuitive to find. You can’t delete a transaction unless you are in the calendar view.
3. You cannot change the date of a transaction if it was imported. Maybe this isn’t a big issue for most, but my bank only records transactions on business days.
4. Expenses that are recorded in a currency different than the currency of your budget do not show up when comparing budget card actual spend.
And now today my budget disappeared entirely and can’t figure out any way to get it back. I have submitted all of these as feedback in the app and even tried to request for support, but I have yet to get any response. I expect at least some basic, timely support from a product with a subscription fee.
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What do I do now???
I have been a very happy customer. This free and paid version app worked beautifully on my iPhone 7 Plus. I just upgraded to an iPhone 11, now I cannot access either version, and one contains receipts for the past year.
Query to the developer: What can I do to save and access my data and to access this newest 3.1 version? Right now when I tap it on, it just turns right off immediately. The other version says it needs updating, but no update is available, so when touching on the icon I cannot access the app or my data, it keeps trying to update and fails to do so. Any help with this would be greatly appreciated!
Query to the developer: What can I do to save and access my data and to access this newest 3.1 version? Right now when I tap it on, it just turns right off immediately. The other version says it needs updating, but no update is available, so when touching on the icon I cannot access the app or my data, it keeps trying to update and fails to do so. Any help with this would be greatly appreciated!
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It deserves a million stars!
I’ve never found any useful app such as this one, and I never leave reviews about apps but the effort put into making this app is unbelievable. The details, are freaking incredible. We don’t have bank accounts here where we live due to the war so I’m just using manual cash accounts, and it has made my life so much easier. Thanks a lot and I’m-already enjoying the paid yearly subscription, I hope there are more improvement and features upcoming such as dark mode. ❤️
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