Love the convenience, when I get all of the groceries I ordered
I use Walmart in home/Walmart plus because I am a single mother who works full time. I don’t have time to go to the grocery store. When I get the groceries I ordered, I love this fulfillment method. However, the last few times I’ve ordered something, several things are missing from my order. Not just a few things are missing, like $25-$50 worth. This most recent order the following was missing, 2 tubs of butter, 2 large containers of yogurt, a falling of milk, a half a gallon of OJ, ramen noodles…. Now, in order to have the ingredients for smoothies for my son in the morning, I’m forced to go to Publix across the street from my house. This is getting so frustrating! And when I try to get a refund, it’s not so easy. I just want convenience and completeness!
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In home delivery.
In home delivery is the best! Food delivered by other means is sub par at best. I know from experience. Had food dropped off at the neighbors house and even on the wrong street. Onc I had just one small bag of fruit dropped off and the other 21 items were never found after calling the delivery service. They refunded me okay but not the tip. Since then I have a great delivery specialist who has worked for Walmart for 15-20 years and knows where everything is in the store and keeps me notified every step along the way. Let’s me know if she’s running a few mins. behind. My dog has learned that when I open up the front door it means the ‘Treat Lady’ is coming. Couldn’t recommend this service more.
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Return items in-store? Really?
It is hard to comprehend why I would be required to return a broken sweet potato and frozen cilantro in-store. How about you allow us to post photos of return requests and you simply remove them from the cost? I mean, I’m talking about under $2. It’s not like a scam or something. Honestly… On the coattails off my recent experience of recieving the wrong order all together, while attempting to help a family member going thru chemo and show her how wonderful and helpful Walmart+ could be, then no answer (ever) at the local store only to refund the entire order via 800 customer service… I know you can and want to do better. I still believe, just a little less enthusiastically. Had to vent…
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Ashley was awesome!
My daughter was just recently killed and Ashley took a moment to let me share that with her and show her a picture and just let me talk about it for a second because it’s been the most difficult couple of weeks of my life. She put my dog and let me share, and let me cry for a second and then give me a hug. It’s nice to have someone that I’m not afraid of. That speaks English. That reads English. They can understand what I’m saying, where to put the groceries, and it doesn’t bring me rotten food or that’s going out the next day. I cancelled my service for InHome for many reasons but hopefully I can keep it a bit longer if you have more representatives like Ashley. Thank you In Home, thank you Ashley. She deserves a very big pat on the back and what I’m going through!
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Almost Perfect
The app gets the basics right when combined with the Walmart shopping app. Tracking and estimated delivery times on the app are not great but that is most likely the technology in the vehicles. It will show the truck jumping all around the area with estimated time increasing and decreasing constantly. Once I am the next stop, things go well and the driver always arrives within 15 minutes of the “you’re next” notification; and I’ve never had a delivery outside of my assigned time slot. I like that I can see little profiles about the drivers and appreciate that I can expect to see the same few drivers coming back to deliver my items time after time. Substitutions can be difficult but not impossible to enter sometimes in the app. While the app does what it should… it’s the people that make Walmart+ InHome what it is. I do not like to shop in store as they are too big and crowded. Even pickup at my local store is a hassle as they have over 30 pickup spots. But InHome sends really great WM Associates to my home. They have all been wonderful.
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People that Make a Difference
Dylan and Cynthia are the two that deliver to me and my home. These two souls are beautiful to me and they are some of the nicest and sweetest people I’ve ever had to deal with no who I had the pleasure of meeting and working with, since I started using In Home Delivery. These two beautiful souls and their kindness, professionalism and their genuine dedication and respect towards me and their work , has given me a chance to witness the Difference that they both are making in people’s lives. Hence, they are a joy to work with and not just because they deliver to me without fail and the courtesy of informing me of any issues with my orders . They are more than deliverers of goods to me they are Beautiful souls and my new friends who take time with a disabled woman to me that is so very special.
Ms. Mayrie L
Ms. Mayrie L
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So so
Walmart used to be my favorite place that shop the prices where great and the products where great and there where always plenty to choose from……. Over the last few months though It is getting harder and harder to get my favorite things from Walmart and the prices seem to vary? The home delivery of a chooses time well that has been lacking too! There as been a few times the deliveries hav been very late or they say my delivery has been made and there is either nothing there or only part of what they say they have delivered! Like my last order I was supposed to have gotten three items I received one of them! If this continues I might have to go somewhere else! Please start stocking your shelves again and actually delivering everything a person pays for. Thanks
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In home delivery
I rate this the highest accomplishment WalMart has ever achieved! Finding both, my husband due to recent serious illness that resulted in his having 1/3 foot amputated & myself being seriously ill & disabled, totally blind in 1 eye legally in other. Due to medical misinteraction/pill side effects I suffered serious falls. The last resulting in broken leg, 3ribs, fractured both feet, knees, elbows, hands, & all 10 fingers/toes. Broke glasses can’t see. Serious hallucinations! Out of hospital 5days. Heard of WalMart employees stepping in to help needy families like ours. Praying this will happen NOW🙏🙏🙏 While having In-Home employee TANIA noticed me sliding out recliner not too aware. SHE got help from neighbor. Stayed with me till EMS arrived, kept husband calm. Worried about 1 thing US! WALMART CUSTOMERS! Nobody special just ordinary people! SAM WHALTON, you Did & Continue to Do Good! Low prices, good merchandise, GREAT EMPLOYEES! That’s what I call WALMART PROUD! 🙏🥰♿️
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Was trying to sign up for Walmart plus
I called the delivery people on the phone because I was having trouble with the app. It would not let me sign up for Walmart plus. He told me to delete my app and get it back again. So that is what I am doing. I think you need to update your app. I am on a different app right now the delivery one. Because I always have my groceries and other stuff that I ordered from Walmart delivered to me. I like delivery now because you have your own vans now. It has Walmart written on the side. I feel a lot safer now when they pull up in my driveway. I did not like strangers coming to my house to deliver the groceries. Most of the time everything cold was hot. I would have to call you and then you would have to give me credits for my refrigerated stuff or my freezer stuff because it would all be melted and hot so I love your vans. Thank you very much for getting them. I am not scared anymore when I get my groceries delivered to me. The lady that delivers them to me she works on Wednesdays, so I will be ordering my groceries on Tuesday so she can deliver them on Wednesday to me. I like her a lot. she was very nice and polite and explained all about delivery plus. I can get it for $49 a year now because my pay is way under. I thank you very much for lowering the price so I could get Walmart plus
Sincerely, Walmart customer very pleased
Sincerely, Walmart customer very pleased
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So many things…
First off the tracking of estimated delivery time is not accurate. It gave me an estimated arrival time and just kept increasing minute by minute. That isn’t really helpful. I had several problems with the items I received. Everything that wasn’t a refrigerated item felt extremely hot. Like it had been sitting in a hot car for hours. I personally don’t like even my non refrigerated items baking in a car for hours. I ordered cilantro and it was wilted and limp. Probably was not kept cold. The Caesar salad kit as always had orange and red lettuce and was not fresh had to throw it out.
I had used the regular delivery put did not like the expense of the tips each week so tried the tip free in home. I don’t have them bring it in my home as I am not comfortable granting a stranger access to my home. I really don’t like that there is only two time slots and it’s a 4 hour window. A 2 hour window would be better. That is why everything was super hot. They probably load up all the deliveries for the 4 hour window and it could be sitting in the truck for hours before being delivered.
I had used the regular delivery put did not like the expense of the tips each week so tried the tip free in home. I don’t have them bring it in my home as I am not comfortable granting a stranger access to my home. I really don’t like that there is only two time slots and it’s a 4 hour window. A 2 hour window would be better. That is why everything was super hot. They probably load up all the deliveries for the 4 hour window and it could be sitting in the truck for hours before being delivered.
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Great Service
Let me tell you how happy I am to have signed up for InHome delivery. I don’t have a car for now and this is so convenient to use. I was so thrilled to have my items delivered organized and together. My delivery driver Art was so pleasant and professional. For a long time I’ve use Walmart + and my experience from delivery drivers were less than great. My items were tossed around upon delivery. The only downside is the delivery driver couldn’t get tips from his wonderful delivery. I highly recommended this service to everyone. Great Service!!!
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Great delivery service from Walmart
I’ve tried delivery since the pandemic from both Publix (via Instacart) and Walmart. The annual fee is about the same. With Instacart it’s not unusual for me to get a’textster’. That’s when the shoppers want to have a text conversation from the time they start until the time they check out! I’m not into that at all, none whatsoever. They will actually send me a pic of the shelf where they may find a substitute that the shoppers want me to make a decision about. If my phone starts pinging an hour before my scheduled delivery I just cringe. At Walmart I’ve never been treated like that. If I designate’no substitute’ or if I send a shopper special instructions, the Walmart employee delivers my order correctly. After two years I can tell you that Walmart delivers my orders with no hassle, and I’ve never had to complain! Save your time and money! Jon Lemasters in Florida.
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The best customer service from Walmart delivery service ever!
My partner and I have been using the Walmart delivery service for the past couple of years, along with some other delivery services and I have to say this was the best experience . My delivery person today had to be the best ever!
He was courteous, sweet, attentive, helped bring heavy items inside my door, he followed my directions and was completely and absolutely pleasant!
I’ve never had anyone delivery groceries to us that was genuinely so great. He also refused a tip, I guess since it was the InHome service. But still he refused a tip. He made my day.
There aren’t too many people now a day that are so great or attentive. I wish I could removed his name, I really did appreciate his service today!
Thank you!
He was courteous, sweet, attentive, helped bring heavy items inside my door, he followed my directions and was completely and absolutely pleasant!
I’ve never had anyone delivery groceries to us that was genuinely so great. He also refused a tip, I guess since it was the InHome service. But still he refused a tip. He made my day.
There aren’t too many people now a day that are so great or attentive. I wish I could removed his name, I really did appreciate his service today!
Thank you!
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Fantastic
We got this before we had a smart deadlock and it was okay, not great. They would deliver to our doorstep (with no tip required!) but because of the large time windows it always felt weird.
Then, once we got the smart lock, it’s been phenomenal. Delivery people that we have meet have been extremely helpful and are very careful to follow the rules and procedures Walmart set for them. No going in the house when there are kids but no adult yet (because my wife was still getting down from the car), check. Wear covers over your shoes so you don’t track things in, check.
One of the other appreciated things has also been that they look for how you put things away and try to follow whatever pattern they see. It’s been fantastic! Keep up the good work!
Then, once we got the smart lock, it’s been phenomenal. Delivery people that we have meet have been extremely helpful and are very careful to follow the rules and procedures Walmart set for them. No going in the house when there are kids but no adult yet (because my wife was still getting down from the car), check. Wear covers over your shoes so you don’t track things in, check.
One of the other appreciated things has also been that they look for how you put things away and try to follow whatever pattern they see. It’s been fantastic! Keep up the good work!
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Great service, almost perfect app
Been using In home for a little while, but today was the first time I integrated my garage door with it. Worked perfectly, although I was confused for a minute when saw my garage door opening. That's what her got ignoring the message a delivery was on the way.
Carol is great, she's always been friendly and it's nice to see her each time. The only suggestion I have for the app is a place for comments to the drivers. It would be helpful to have a place to leave notes so the drivers know where to put my groceries. Otherwise, very happy with the device and app,
Carol is great, she's always been friendly and it's nice to see her each time. The only suggestion I have for the app is a place for comments to the drivers. It would be helpful to have a place to leave notes so the drivers know where to put my groceries. Otherwise, very happy with the device and app,
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I love the inhome delivery
I am loving the inhome delivery. The difference it makes is my groceries are delivered by walmart associates themselves. They are background checked and I trust them more for making sure they are delivering at the correct address unlike the third parties. Also, they bring your stuff in walmart boxes and deliver only the items without any plastic bags. This is environment friendly too. Additionally, with walmart inhome delivery you can get things delivered to your garage or fridge directly if you can provide them instructions to get in, I have not tried that yet. There is no tip required for the delivery. I love this service , love Walmart! Always!
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Terrible service
They came to pick up items that I returned and never refunded me. I cancelled the credit card that was used on. Over a month later (emails and agreements say 24 hrs), when I threaten to contact my bank, they refund me my money and tell me it would be Walmart credit and now it is going back to a card I wrote off in bankruptcy and now I will never see that money again. They were rude. I have tried countless times to cancel, but every time you click on something it takes you around the world and you can’t cancel. I called Walmart+ and they say that they aren’t the same. And they will not cancel nor refund you your money if they fail to provide the service they have promised. Quick to charge you but will put you through the ringer to refund you if at all.
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First in home delivery after setup
I received my 2nd order technically, after first doorstep delivery. Driver Don didn’t read instructions where to leave groceries but luckily I have security cameras and directed him to the instructed location. He was friendly and put them where asked. I am not sure if the instructions on delivery location is hard for drivers to see or if he didn’t read, but had I not been home they would’ve been left at wrong location. I will see how future deliveries go and update. As I am about to undergo a major surgery and need this service to do as requested, I hope they do well ongoing.
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Bad experiences
I thought it was an isolated incident, but after months of using Wal-Mart delivery, I feel like they send out the things that can't be sold in the stores. My potatoes had huge gashes in them from the plow where they were farmed, almost every can dented, the dairy and vegetables were wilted or near their expiration days. I've purchased oatmeal that had the seal broken. When I order stuff, it says they have it but when it gets to my door, I find out they have substituted with something else, which is always something that isn't selling in the store, or is more profitable to them. I pay for Wal-Mart plus and have a $7 monthly add on for tip-free delivery just to get their garbage that others won't buy? This is a good way to get rid of the things that should be donated or thrown away, but at least give your best plus and in home customers the stuff that you would pick for your family. I'm done paying you for the privilege to shop your store.
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Awesome service
I am extremely satisfied with this service that WM offers.
I’m a senior and no longer able to physically shop. My only complaint is that there are now items that I used to pick up when I used that service, but not available for delivery. They have to be shipped. That doesn’t make any sense. What’s the situation with that? WM is causing the company extra expense by this. The item/s could easily be put in my delivery order and received the same day, instead of having to wait a day or mute for shipping. The item I’m referring to is “Ole Xtreme Wellness Tortillas”. There have been others. This is the only one I can think of.
Thank you,
Marie Sibley
I’m a senior and no longer able to physically shop. My only complaint is that there are now items that I used to pick up when I used that service, but not available for delivery. They have to be shipped. That doesn’t make any sense. What’s the situation with that? WM is causing the company extra expense by this. The item/s could easily be put in my delivery order and received the same day, instead of having to wait a day or mute for shipping. The item I’m referring to is “Ole Xtreme Wellness Tortillas”. There have been others. This is the only one I can think of.
Thank you,
Marie Sibley
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