Inconsistent and poor quality work
There are a few good technicians, but I rarely get someone who is on time—or at least less than an hour late—and produces quality work. They leave my trunk dirty and don’t clean the cup holder areas in the doors. Some of the technicians are very unprofessional. My last wash was a makeup for the previous one where the technician didn’t vacuum the dashboard thoroughly but sprayed something and created a muddy substance stuck inside the grooves. The makeup technician was an hour late after notifying me that he would be 30 minutes late at the time he was supposed to be here. Then he left my truck and doors dirty and left before I could inspect anything. Then he ignored my text messages when I asked why he left so soon. I won’t be using this service ever again.
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Awesome service
Joyce did an amazing job washing and detailing my very dirty car. I feel like I can invite anyone to ride with me now. Thanks, Joyce for a sparkling ride!!
Terrible customer service
Great idea, terrible execution. Their customer service is terrible. Takes so many days to respond and never actually resolve the issues.
Frauds as well. I cancelled my membership and paid $50. Someone still showed up and I don’t live there. I have record of my cancelled membership, but they are still trying to charge me an additional $200 saying I was responsible for cancelling the reoccurring date. My membership was cancelled so how does that make any sense.
Save yourself the nightmare and avoid this like the plague.
Frauds as well. I cancelled my membership and paid $50. Someone still showed up and I don’t live there. I have record of my cancelled membership, but they are still trying to charge me an additional $200 saying I was responsible for cancelling the reoccurring date. My membership was cancelled so how does that make any sense.
Save yourself the nightmare and avoid this like the plague.
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Tried it… Won’t do it again
The idea is great right? Schedule a car wash and detail while you’re at work. Get off work and have a nice clean car. HOWEVER! They never show up? Never call? never message? it isn’t until i check the app it show that they are unable to complete today. I tried rescheduling and the SAME THING HAPPENED AGAIN! Save your time and energy and don’t do it.
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Service is a joke
I would think twice before signing up for this service. It’s been nearly impossible to get an appointment in my area even though they want to take my money for a monthly fee. I’ve reached out to their customer support multiple times and nobody will ever get back to me. Really poor customer experience.
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Awful awful awful
Technician was late and then didn’t complete the job I paid for. I reached out to customer service and sent in photos of the work or lack there of and was only credited $30 opposed to being full refunded. My car is still dirty. Would never recommend.
Nobody ever shows up
Seems that they take your money but never show up
Scan
This company provides horrible service. They ripped me off. Stay away!
App Literally Never Works
I have never had success booking on the app. It’s always an error message. It’s why I never use Washos.
Great Job Washo’s
Everytime I have WASHO’S clean our cars, they do a GREAT Job.
I highly recommend WASHO’S 1000%
I highly recommend WASHO’S 1000%
Don’t Bother
charges you for a service without booking despite what they claim and ZERO support. No one answers their phone #, chat or email. I’m going to have to file a fraud report with my bank.
Terrible amateurs
These people hire anyone. Most don’t do a particularly good job. There is no customer support only email. and they do not keep appointment times whatsoever. They don’t respect quality and they don’t respect your time.
Brain dead customer service
Save yourself the trouble and don’t use this app
They hire almost anyone, be careful
In Orange County Washos has ads in Creig’s list looking for “detailers”. They are looking for any sucker willing do all of the work, buy all the materials and give up 30-50% of their profits. Any detailer who is smart or actually good at what they do, is NOT going to work for this company. It makes no sense to work that hard and give up that much profit if you actually know what you’re doing. Anyone with a high quality car should be careful when using this company. Convenience isn’t everything.
Update… they do this in Las Vegas too
Update… they do this in Las Vegas too
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You can never cancel service
I've tried for three months to cancel. There is no way to stop the service from the app. It's a horrible trick.
Expectation Postponed
There's a 65/35 chance the technicians won’t show, so keep your expectations low and be open to surprise. One good thing is that you'll get a refund.
Terrible service
After giving this service multiple chances from regular washes to full details , I decided to cancel my subscription because the service quality is poor. Despite that, I was charged a $59 penalty for canceling. Completely absurd and unacceptable.
DON’t USE THIS UNLESS YOU WANT TO DAMAGE YOUR CAR
The washer broke my side pocket, so I submitted a complaint to customer support with a supporting photo. They responded saying that, based on the picture the technician submitted, they found no issue. I asked them to share that picture with me, but they claimed it was their intellectual property and couldn’t be shared.
Whaaaatttt?! How does a picture of my own car become their intellectual property? And if the technician didn’t damage my car, why are they refusing to share the proof?
This is all complete bull****
Whaaaatttt?! How does a picture of my own car become their intellectual property? And if the technician didn’t damage my car, why are they refusing to share the proof?
This is all complete bull****
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Ruined grass, and left without washing cars
Do not use their service. We had an employee show up to the house. Ruin our new sod, and just take off without saying anything. We watched him drive off while we were out front re-parking the cars for him to wash. When I requested they fix what they had ruined they said they couldn’t and offered us a a $10.00 credit. 💀they tried to offer us a free car wash after that point. But said they still wouldn’t fix the grass. Overall super unprofessional and horrible.
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Super convenient
Love how easy to place the booking at the time that works for you. Seamless experience
