Terrible customer service
Great idea, terrible execution. Their customer service is terrible. Takes so many days to respond and never actually resolve the issues.
Frauds as well. I cancelled my membership and paid $50. Someone still showed up and I don’t live there. I have record of my cancelled membership, but they are still trying to charge me an additional $200 saying I was responsible for cancelling the reoccurring date. My membership was cancelled so how does that make any sense.
Save yourself the nightmare and avoid this like the plague.
Frauds as well. I cancelled my membership and paid $50. Someone still showed up and I don’t live there. I have record of my cancelled membership, but they are still trying to charge me an additional $200 saying I was responsible for cancelling the reoccurring date. My membership was cancelled so how does that make any sense.
Save yourself the nightmare and avoid this like the plague.
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Tried it… Won’t do it again
The idea is great right? Schedule a car wash and detail while you’re at work. Get off work and have a nice clean car. HOWEVER! They never show up? Never call? never message? it isn’t until i check the app it show that they are unable to complete today. I tried rescheduling and the SAME THING HAPPENED AGAIN! Save your time and energy and don’t do it.
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Service is a joke
I would think twice before signing up for this service. It’s been nearly impossible to get an appointment in my area even though they want to take my money for a monthly fee. I’ve reached out to their customer support multiple times and nobody will ever get back to me. Really poor customer experience.
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Awful awful awful
Technician was late and then didn’t complete the job I paid for. I reached out to customer service and sent in photos of the work or lack there of and was only credited $30 opposed to being full refunded. My car is still dirty. Would never recommend.
Nobody ever shows up
Seems that they take your money but never show up
Scan
This company provides horrible service. They ripped me off. Stay away!
App Literally Never Works
I have never had success booking on the app. It’s always an error message. It’s why I never use Washos.
Great Job Washo’s
Everytime I have WASHO’S clean our cars, they do a GREAT Job.
I highly recommend WASHO’S 1000%
I highly recommend WASHO’S 1000%
Don’t Bother
charges you for a service without booking despite what they claim and ZERO support. No one answers their phone #, chat or email. I’m going to have to file a fraud report with my bank.
Terrible amateurs
These people hire anyone. Most don’t do a particularly good job. There is no customer support only email. and they do not keep appointment times whatsoever. They don’t respect quality and they don’t respect your time.
Brain dead customer service
Save yourself the trouble and don’t use this app
They hire almost anyone, be careful
In Orange County Washos has ads in Creig’s list looking for “detailers”. They are looking for any sucker willing do all of the work, buy all the materials and give up 30-50% of their profits. Any detailer who is smart or actually good at what they do, is NOT going to work for this company. It makes no sense to work that hard and give up that much profit if you actually know what you’re doing. Anyone with a high quality car should be careful when using this company. Convenience isn’t everything.
Update… they do this in Las Vegas too
Update… they do this in Las Vegas too
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You can never cancel service
I've tried for three months to cancel. There is no way to stop the service from the app. It's a horrible trick.
Expectation Postponed
There's a 65/35 chance the technicians won’t show, so keep your expectations low and be open to surprise. One good thing is that you'll get a refund.
Terrible service
After giving this service multiple chances from regular washes to full details , I decided to cancel my subscription because the service quality is poor. Despite that, I was charged a $59 penalty for canceling. Completely absurd and unacceptable.
DON’t USE THIS UNLESS YOU WANT TO DAMAGE YOUR CAR
The washer broke my side pocket, so I submitted a complaint to customer support with a supporting photo. They responded saying that, based on the picture the technician submitted, they found no issue. I asked them to share that picture with me, but they claimed it was their intellectual property and couldn’t be shared.
Whaaaatttt?! How does a picture of my own car become their intellectual property? And if the technician didn’t damage my car, why are they refusing to share the proof?
This is all complete bull****
Whaaaatttt?! How does a picture of my own car become their intellectual property? And if the technician didn’t damage my car, why are they refusing to share the proof?
This is all complete bull****
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Ruined grass, and left without washing cars
Do not use their service. We had an employee show up to the house. Ruin our new sod, and just take off without saying anything. We watched him drive off while we were out front re-parking the cars for him to wash. When I requested they fix what they had ruined they said they couldn’t and offered us a a $10.00 credit. 💀they tried to offer us a free car wash after that point. But said they still wouldn’t fix the grass. Overall super unprofessional and horrible.
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Super convenient
Love how easy to place the booking at the time that works for you. Seamless experience
Damaged my car
Terrible service, looking for a resolution. They sent someone initially last Friday for an "ultimate detail". The individual tried to lie to me and said the finish coat wax is the buffing/polishing segment of the package. I told him that's not what that is or how it works. I asked him to show me the products he would use during each stage and he refused. I contacted customer service and someone named Kat rescheduled for 3pm same day.
The 2nd group came and weren't prepared, they were using poor quality towels and wash products, and didn't have a machine for the polishing stage. I found them in the garage using something called "Nu Finish" and applying this by hand circular motion putting swirl marks all over the car. Not something you want to do on a vintage Porsche 911 with original paint to sample paint.
They also chemically stained the wheels with whatever product they sprayed on to clean the wheels and let it dry in the sun as you can see in the photos. Not only that they opened my new ceramic coating product I had and left it on the floor, didn't use it thankfully but now it's a dying product that needs to be used. My exterior box and instructions for the product are missing. Also to note I found them storing a clay bar on my garage floor, which also probably contributed to the swirls and damage as clay picks up dirt and rock from the ground which then is used on the paint.
I'm requesting reimbursement for what was charged for Friday, reimbursement for my $300 ceramic coating as well as a reimbursement for the cost for me to fix the paint with a paint correction at a facility of my choosing and for the correction needed for the wheels.
The 2nd group came and weren't prepared, they were using poor quality towels and wash products, and didn't have a machine for the polishing stage. I found them in the garage using something called "Nu Finish" and applying this by hand circular motion putting swirl marks all over the car. Not something you want to do on a vintage Porsche 911 with original paint to sample paint.
They also chemically stained the wheels with whatever product they sprayed on to clean the wheels and let it dry in the sun as you can see in the photos. Not only that they opened my new ceramic coating product I had and left it on the floor, didn't use it thankfully but now it's a dying product that needs to be used. My exterior box and instructions for the product are missing. Also to note I found them storing a clay bar on my garage floor, which also probably contributed to the swirls and damage as clay picks up dirt and rock from the ground which then is used on the paint.
I'm requesting reimbursement for what was charged for Friday, reimbursement for my $300 ceramic coating as well as a reimbursement for the cost for me to fix the paint with a paint correction at a facility of my choosing and for the correction needed for the wheels.
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DO NOT DO IT!!!
Scheduled a wash for Sunday. No call. No text. No show. I understand things happen so customer service asked if I would like to schedule another appointment for the next day. Same time. AGAIN. No call. No text. No show. Customer service says there was never a washer available that’s why no one showed. Try again because I had 4 text messages and two emails telling me the person who was coming at my appointed time. Then no more communication from customer service. CRICKETS. This will never last in south Florida. Sorry. I’m done. Please do not waste your time. Hope this review saves you some aggravation.
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