So bad had to write a review
I’m sure you can see the amount of 1 stars this app gets and I can assure you they are completely justified. I can’t even begin to describe how bad this app is when you need to step foot on a bus. I have never written a review on the app store before and this will be my first because of how terrible my experience is. The amount of times this app logs you out when you need to travel anywhere is absurd and this year it only seems to have gotten worse. An app that’s supposed to be convenient so that you may be able to access public transportation all of a sudden doesn’t become so convenient and reliable anymore. This was an issue that has been occurring for at least a year but it has become more apparent this year. I, and many others can only hope and pray this app gets updated to become something actually functional and reliable. If there was an option for 0 stars I’d push the limit to open up negatives.
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Student passes don’t work
I used my student email to register for an account several times and every time its failed to link me to the institution, I’ve asked my school they can’t do anything because its your app and whenever I call the customer support I only get bots and bus rates but no support you should’ve stuck with the OCTA app it was good while it lasted
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OC Fair
Downloaded the app and added money to use for my family so we can ride the OC Express but the bus will only allow a 1 time scan to enter the bus for 1 person. I could not use the rest of the money I had already paid to scan for my family. The rest of my family had to quickly find dollar bills since they only accept exact change. OCTA’s previous app was much easier to use.
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The worst ever!
Do not use this app. It is extremely frustrating and unreliable. Multiple times it has logged me out right before getting on the bus, and when I try to log back in it says my password is incorrect. Then I have to go through the whole process of resetting my password through the website, entering my information, and waiting for an email link just to get access again. Meanwhile, the buses will leave and won’t wait for you while you’re trying to fix the app. The only time they might wait is if the driver is nice enough to. Save yourself the stress and use a bus card instead.
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No indication on pass confirming college linked
After creating a virtual card and linking my college, the pass still says Rider Type “Regular” - shouldn’t this say “Rider Type “Linked” and the Low Balance banner is just wrong since I have free unlimited rides. The UI is poor and the UX isn’t intuitive. I am terrified to use the pass on a bus. My account is linked to my school and my account is linked to my pass. There is nothing which indicates the pass is linked to the school. This missing communication is the difference between success and failure - trust or humiliation.
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