Don’t waste your time with this app
I’ve seen some shockers in my time but this is awful. I had to restart the registration 6 times, it freezes, the select wash function doesn’t have pop ups to explain what the wash is, even when you select your car - the only option presented is cancel. Apps are supposed to make your life easier. Waves people ditch the app or make it usable
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Atrocious experience
The developer seems fundamentally unable to create a good app experience, instead opting for wrapping up a website and calling it a day. Just to sign up, you get a long form that needs all of your details (including address, why?). An onboarding flow should only need at most my phone number and/or my email. Not to mention, when you do go through all the above, the “app” wants to send a code to your phone which may or may not arrive (at least not on the first attempt in any case), so you can’t actually complete onboarding anyway.
My advice as an app developer; hire a proper consultancy to rebuild your app as an app, not a website, because what you have right now is a usability disaster. MAUI is a surefire way to put off all your users, just use Expo to develop a platform-respecting, cross-platform app. Don’t bombard users with miles and pages of forms, you’re supposed to get us into the app as soon as possible. Add Apple Pay support instead of requiring users to manually input card numbers. 90% of your onboarding form can be done _after_ a user has made and verified their account; let me add payment info and car registration when I make my first booking.
My advice as an app developer; hire a proper consultancy to rebuild your app as an app, not a website, because what you have right now is a usability disaster. MAUI is a surefire way to put off all your users, just use Expo to develop a platform-respecting, cross-platform app. Don’t bombard users with miles and pages of forms, you’re supposed to get us into the app as soon as possible. Add Apple Pay support instead of requiring users to manually input card numbers. 90% of your onboarding form can be done _after_ a user has made and verified their account; let me add payment info and car registration when I make my first booking.
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Awful
App never remembers log in, even after selecting stay logged in.
Also, the car wash block all appointments day of, meaning unless you book at least one day ahead, you can never use the app! I also had a car wash which cost me £26, when I was emailed my receipt it only said £16 - assuming they pocketed the £10 and that’s why they block people booking in same day
Also, the car wash block all appointments day of, meaning unless you book at least one day ahead, you can never use the app! I also had a car wash which cost me £26, when I was emailed my receipt it only said £16 - assuming they pocketed the £10 and that’s why they block people booking in same day
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Onboarding hell
The app onboarding is so unnecessarily painful that I abandoned it twice- developers, PLEASE look at best practices, e.g. login via Google/ Apple etc and also enable ApplePay
Cheats, stay away
Stay away, they quote you less and once work is done, they’ll say your car is bigger and charge you more. I pay £10 for my car wash from outside and they charged me £25 and the wash was not any better, in fact worse. Don’t get scammed.
Upgrade?
If this is an improvement then I must be missing something. I made successful booking before the upgrade but now I can’t even find a location nearby without the app failing. I’ve been trying to book a wash for about a month now. I’ve given up and am going to delete the app.
Doesn’t work on iPad
Works fairly well on iPhone but hangs forever on iPad 😐
Worst app I’ve ever used
JD
Rubbish
Every time I log into the app,it crashes. I’ve deleted and re installed the app several times, always the same! I’ve now deleted the app for ever!
Awful app
Never left a review before, but for this one I will make an exception…truly awful
Utterly painful
I’ve never felt the need to review an app until now, but Waves is so horrifically designed that I feel like I have a public duty to warn others. The annoying part is that the staff at the Waves sites I have used have been brilliant, and the service excellent, but the interface is so awful on the app that it puts me off booking completely. Laggy, counter-intuitive and prone to sitting on a loading page for minutes at a time….this should be SO simple, but it saps the life out of me. I just. Want. To. Get. My. Car. Cleaned.
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Awful
Doesn't work and takes all your data
Used to be ok
Haven’t used the ap in a while. Now totally useless. Can’t select wash location to book a wash. Clunky.
Waves
Nightmare trying to log on, hardly worth wasting your time on it
Awful
One of the worst apps I have ever used can’t even select local car wash
Appalling App
Really bad app, once of the worst I’ve tried to use. Incredibly hard to read, really clunky. Gave up in the end. Not worth the hassle
Car wash was fine, if expensive - £17.
Didn’t use the app to find the car wash. App is rubbish and does not work. Avoid.
Appalling
The app simply does not work. How on earth did it get approved? Surely someone would have tested it first?
Terrible App
Just like all the other reviewers have said, it’s a slow, clunky terrible app. It takes forever to register and then it can’t even find my local Waves car wash. I really should’ve read the reviews first. My local site is always super busy so it’s very tricky to book on the day! I’d rather go elsewhere and I’m deleting the app too.
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Awful
This app is appalling to use. If you push through the awful UI to book your car in for a wash, you’ll be disappointed twice in one day.
