WazirX User Reviews

Customer Experience

Positive experience24.8% of reviews
Neutral15.8% of reviews
Negative experience59.4% of reviews

~ Based on 101 written reviews from the US App Store.

What users say

Is WazirX Safe?

WazirX: Buy BTC & Trade Crypto appears mostly safe based on user ratings. AppsHunter Safety Score for WazirX is 83/100.

This assessment is based on 53,976 user ratings, with an App Store average of 4.1/5.

Safety Analysis

79.8% of ratings point to a safe experience
4.7% of ratings suggest some concerns
15.4% of ratings point to a risky experience

~ Based on 823 App Store ratings for WazirX.

Is WazirX Legit?

WazirX: Buy BTC & Trade Crypto appears to be a legitimate app. AppsHunter Legitimacy Score for WazirX is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scammer App

Don’t install this app. Request you don’t trade with this app. 50% stake wiped and called it hacked. Zanmai Lab belongs to Zettai Company which is situated at Singapore. They are playing with users money and trying to safe Institutional Investors fund. One popular exchange has already fils a FIR against this app owner and company. Don’t use this app. Owner Nischal Shetty denied to say he is the owner of Wazirx and lying to tell the actual owner name. He claim that Binance is the controller to sell or anything else to do. Where every document says that maximum stake holder is Nischal Shetty. In fact Binance already stated that they have no administrative control on Wazirx from the beignets. So be careful about this app before enter. Better research your own then choose the right. Also follow in twitter community where you can get updates.
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Response from developer

Hello! Due to a recent cyberattack, trading and all operations have been temporarily suspended. We're undergoing a restructuring process & have filed an application for a moratorium. You can show your support for the same from web/app. We appreciate your understanding and stay tuned to our official channels on Twitter/Telegram/Blog for further updates. For assistance related to account-related queries, we kindly request you to reach out to our support team. Please visit support.wazirx.com. Thanks!

Deposit and KYC stuck, can’t trade/withdraw or even add money

Hi, I have always been using Wazirx and never faced any issues. But recently when I logged in and added money, firstly 3000 got added and 5000 got stuck now I am waiting for the remaining to get deposited and and I have been hearing a constant same reply from customer support and above all I am can’t even trade with 3000 because somehow my Kyc got delinked and I have submitted my docs and still it’s taking so long so I can neither trade with the money I have and some of the money I have is stuck is also not getting released and again getting the same rely from customer support.
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Response from developer

Hello! We regret to learn you had a negative experience. Please feel free to connect with us via our new support system at: support.wazirx.com or DM us on our X (formerly known as Twitter) handle @WazirXCares. We hope you'll give us a chance to look into your issue & help you out. Thanks!

Thank you for your help

I had the pleasure of receiving assistance from Kunal for activating my account and setting up my wallet, and I must say, it was an exceptional experience. Kunal's expertise and professionalism truly stood out.

Kunal guided me through the entire account activation process, making it seamless and straightforward. He patiently answered all my questions and ensured that I fully understood each step. His clear communication made a potentially complex task feel effortless.

When it came to setting up my wallet, Kunal's knowledge was impressive. He explained the security measures involved and gave valuable tips on how to safeguard my assets. I felt confident in his guidance, knowing that my financial information was in capable hands.

Overall, Kunal's assistance was not only helpful but also reassuring. His commitment to customer satisfaction was evident, and I couldn't have asked for a more reliable and knowledgeable support agent. Thanks to Kunal, my account is now active, and my wallet is secure. I highly recommend his assistance to anyone in need of similar services.
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Response from developer

Hi Pallab! Thank you so much for your amazing review and for recognizing the assistance provided by our team member. Your feedback means the world to us, and we've shared it internally to continue providing you with the same outstanding service. We're here to serve you. Happy trading!

Worst app for trading coins

I have been using wazirx for quite some time now. So in the past I used it for long term investment but recently I decided to start trading and what I realised here was wazirx always put the fake price on their website (very much higher than the usual current coin price) Suppose if the market coin price is $10, wazirx price will be $15. Now the problem is, if I buy any coins as per the wazirx price availability on their app it works (no problem in buying) but if I try to sell it then your coins will never sell. So recently while doing the trading I have lost lots of money because my coins never sell even if I minus down the coins price by -5%. I waited to get it sell like 24hrs, 48hrs but even if I waited for 1-2 days my coins never get sell and now all my invest coins shows minus red point, some coins up to 60% loss. I even auto limit the price and set the selling price but even when the coins price crossed the limit sell price it never sell the coins! Don’t know whether should I sell it while the price is low with loss before loosing all my money, it’s really frustrating. Probably if your coin didn’t sell while the price is high then obviously the coin price will reduce down again because the crypto coins always fluctuate. Sometimes once the coins price is down it’s very hard to rise again. So this whole experience is frustrating and wazirx to me is misleading customer in so many ways. I googled it out about this app, also the comparison with other apps but so many pro traders do not advise wazirx for trading but for long term investment it’s fine. They advised to use Binance or other apps if you are looking for trading otherwise you may end up loosing lots of money like me.
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Absolute garbage

The app is useless even to date the coin prices are not current buy and sell values are always 10 percent apart. There is a home tab, quick buy tab and exchange tab all with the same data and you have to refresh every tab individually. If you are new to trading stay away from this app you will loose heavily as data is not current, orders don’t execute even if the coin reaches and stays at the value and bots answer customer support no real solutions anywhere. If you buy a coin in INR you can’t transfer the coin to another coin xchange you can bring something in but can’t take anything out other than in INR and to your bank account only. Exchange fee is very very high for a simple trade of say 50k you made 5k profit after fee and gst and tds you get 3500 only WazirX eats into your profits way too often binance is 10 times better make money over there bring it as usdt into wazir and use it only to redeem the money to your bank accounts. One of the most non chalant , buggy , useless , made in India by the most useless engineers, money hungry exchange stay far far away from this !!!!!
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Response from developer

Hi there! We are sorry to hear you had a negative experience & we aim to provide the best service to our users. In case you’re facing any issues on our platform or have any feedback, please chat with us via: https://support.wazirx.com/hc/en-us/requests/new. We are here to help you always. Thanks!

I been robbed by this app

Someone logged in to my account and I can’t do anything to report such a disgusting app, no phone number no email address

Good service

Thank you for assisting

Wazir x rocks !

I find the contact support team of waist x very helpful and kind . I also find the platform very easy to understand and well developed compared to others . It’s safe and trustworthy in my experience

Good app but no INR deposite option

I am using this app from a really long time and is good but from last 1 year or more there no INR deposite option, no G-pay , no phone pay , no Astro pay nothing, which is really disappointing. I really really hope they fix it soon as that’s really important for deposits

Login through Binance

Hello Team When will be login through Binance credentials available on Mobile App? It has been long time now. We cannot keep laptop on all the day and keep eyes on laptop. Only mobile is convenient option. I am sure customers like me loosing business due to log in through Binance credentials on WazirX iOS app is not available. Mobile development is too slow. Please implement this feature asap. Thanks
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Marvellous App but Need Instant Customer Support

WazirX is a marvellous app for the buying and selling of cryptocurrencies. I find it very easy to trade in WazirX because it’s simple and easy and anybody knowing simple English can use it effortlessly. Thanks to the developers who have made this app very simple for common people like us. I wish the customer support came up with an immediate resolution to customer complaints. Something like an online chat where human agents respond to issues and address app or exchange-related issues. I am sure WazirX is working on that. This is not about the app, I want govt to abolish 1% TDS and encourage crypto industry 😊. Banks should be allowed to support deposits and withdrawals.
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Facing issues in Updated version

I am totally in love with this app with very less to worry about. But recently after recent update in the app the graph is not proper. It’s always pointed downwards and not reflecting proper history according to time. Also one thing I would like to pinpoint is that in the cancel reason list of P2P booking please add reason of “upi day limit reached” and also for bank transfer “cannot transfer more than 25k for first 24 hours”
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Update is too complicated

I am using WazirX since june and the app is great, yes it hangs some times but which app doesn’t. The only problem i am facing is with the new update it has gotten too complicated, i am no professional but i was able to read graphs better in the older version, the new on is way too complicated. I request you guys too allow users to switch the graph settings as per their wishes whoever wants an advanced version can lead with that whoever wants a basic (older) version can choose that.

I hope you guys will take my request into consideration, Thank you.
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What the hell you have done with this new chart

I have been using this app since a long time but the new update ruined the complete experience the new chart is really sick there should at least be an option to reverted back to the original graph for the hollow candle chart because in this map when I am selecting hollow candle chart it is not showing the value as it was showing earlier there should at least be an option to revert it back please take this into consideration otherwise the app is becoming so much confusing for a normal user to understand and eventually other apps are very much more easier to understand and you are just doing opposite of that making the app really confusing for an user
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Bank Account verification - LOL

Are we in 21 at century ???

Bank account verification pendingYour KYC is being verified which is usually instant but may take upto 7 business days in certain cases. Once that is completed, bank account verification will begin

Don’t waste your time on this app

I can write a detailed review on this app as this is just app that will make a fool out of you.
Firstly your verification will take I don’t know almost month for kyc verification.
Then comes the main fooling game I don’t know how many mails I just mailed to get my kyc done then they will verify just for name sake and keep your banking things pending if they verify your UPI if then they won’t verify your bank account and I don’t now how much mail I have sended their team with proofs but I guess the people working their are blind who can’t see anything .
SO I WOULD SUGGEST STOP WASTING TIME ON THIS APP AND GO FOR OTHER APP AS THIS APP WONT HELP YOU WITH ANYTHING RATHER THEN JUST WASTE YOUR TIME.
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Great experience

Great experience- just wish they have SL and TSL functionality on every platform, and better chatting with indicators on mobile app as well

US not supported

So I guess it can’t be used in the US? Shame :-(

Bank verification pending

It takes long time to verify the bank accounts, 2 days is about to complete still verification pending

Verification issues

3 days over still verification not done yet , not able to transfer (deposit) fund and not able to buy cryptocurrency…

Is this legal in India ?
What about TAX return ?
If investors made 100k plus then how to justify tax in IT ?