Disappointing user experience bad technology and constant bugs
Using this app feels like stepping back 15 years in software development. As India’s largest insurer, LIC urgently needs to modernize its digital tech stack. The app suffers from frequent server timeouts, login failures, broken navigation, and random session crashes. Simply trying to check policy details or complete a basic premium payment feels like a frustrating chore rather than a modern digital experience.
Security shouldn't come at the cost of basic usability, and constant minor updates seem to fix nothing under the hood. LIC needs to stop patching outdated infrastructure and completely overhaul this app with modern mobile development standards, proper backend infrastructure, and a fluid UI/UX. Currently unusable.
Security shouldn't come at the cost of basic usability, and constant minor updates seem to fix nothing under the hood. LIC needs to stop patching outdated infrastructure and completely overhaul this app with modern mobile development standards, proper backend infrastructure, and a fluid UI/UX. Currently unusable.
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My experience with LIC Digital App - IOS platform - July 2026
I have installed this app sometime back and every time I open this it says VPN detected and refuses to open. I disabled VPN - using to secure for web browsing only not for apps - and tried. Still it is allowing me to login by different errors like try different login id, tried user name, opt etc .. all gave same answer try different ways to login.
Their website which was very very good as I was able to see my policy details, now it is asking me to use mobile app. Now I am stuck.
Companies like HDFC, Care Insurance all are working fine with my VPN on, and give same information but for LIC..
Digital First is completely a failure for LIC. Forcing customers to go to the LIC BRANCH.
Their website which was very very good as I was able to see my policy details, now it is asking me to use mobile app. Now I am stuck.
Companies like HDFC, Care Insurance all are working fine with my VPN on, and give same information but for LIC..
Digital First is completely a failure for LIC. Forcing customers to go to the LIC BRANCH.
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Very Poor Experience – Online Payment Feature is Broken
I have been trying to pay my LIC premium through the app for the last 10 days, but the online payment feature simply does not work. The UPI payment option is poorly implemented. There is no field to enter a UPI ID, and the app only displays “Process” and “Cancel” without allowing the payment to proceed. As a result, I have been unable to complete my payment.
It is disappointing that such a critical feature was released without proper testing. Customers rely on the app for timely premium payments, and failures like this can lead to unnecessary delays and inconvenience.
Please thoroughly test the application before releasing updates. An app from an organization like LIC should provide a reliable and seamless user experience.
It is disappointing that such a critical feature was released without proper testing. Customers rely on the app for timely premium payments, and failures like this can lead to unnecessary delays and inconvenience.
Please thoroughly test the application before releasing updates. An app from an organization like LIC should provide a reliable and seamless user experience.
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LIC Digital App Not Displaying Policy Details
I have been facing an issue with LIC Digital app for the last 1 month. The app keeps loading and does not display any of my LIC policy details. Despite multiple attempts, the information remains inaccessible
This is very inconvenient for Customer who rely on the app to view policy information, premium details and other important updates. There has been no clear communication regarding the issue, making it difficult to understand whether this is technical problem or an international change
I request LIC to solve this issue at the earliest and provide transparency on status of Customer policy information within app. A digital service should be reliable and readily accessible to policy holders
This is very inconvenient for Customer who rely on the app to view policy information, premium details and other important updates. There has been no clear communication regarding the issue, making it difficult to understand whether this is technical problem or an international change
I request LIC to solve this issue at the earliest and provide transparency on status of Customer policy information within app. A digital service should be reliable and readily accessible to policy holders
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Poor App and performance
⭐☆☆☆☆
One of the worst government apps I’ve ever used. The app is slow, buggy, and feels outdated. Basic tasks like logging in, viewing policies, or making payments often fail or take forever to load. The user interface is confusing and not user-friendly at all.
Frequent errors, poor performance, and a frustrating experience make this app unreliable. For an organization as large as LIC, this level of digital service is disappointing. Please invest in proper testing, improve stability, and redesign the app with the user in mind. Until then, I cannot recommend it.
One of the worst government apps I’ve ever used. The app is slow, buggy, and feels outdated. Basic tasks like logging in, viewing policies, or making payments often fail or take forever to load. The user interface is confusing and not user-friendly at all.
Frequent errors, poor performance, and a frustrating experience make this app unreliable. For an organization as large as LIC, this level of digital service is disappointing. Please invest in proper testing, improve stability, and redesign the app with the user in mind. Until then, I cannot recommend it.
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