Unable to Access Policy Details – App & Website Both Not Working
The previous version of the app never worked properly, and unfortunately, the new version has the same issue. I am unable to check my policy details either through the website or the mobile app.
When I click on Policy Details on the website, I am forced to install the app. However, after opening the app, it only displays a blank white screen and I cannot access anything.
This is extremely frustrating. Customers should be able to independently view their policy details, coverage, documents, and other important information through either a properly functioning website or app.
At present, the website is restricted and the app is not functioning, leaving me with no reliable way to access my own policy information.
Please fix this urgently and provide customers with a proper alternative to access their policy details without being forced to use a non-functional app.
When I click on Policy Details on the website, I am forced to install the app. However, after opening the app, it only displays a blank white screen and I cannot access anything.
This is extremely frustrating. Customers should be able to independently view their policy details, coverage, documents, and other important information through either a properly functioning website or app.
At present, the website is restricted and the app is not functioning, leaving me with no reliable way to access my own policy information.
Please fix this urgently and provide customers with a proper alternative to access their policy details without being forced to use a non-functional app.
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JJeevansri
App issues
1. I have 5 policies including closed/surrendered, after opening the app, whichever policy I select to view details, I am only able to see details of that policy during that session. Even if I go back and select any another policy, it still shows me the details of of the first one that I clicked earlier. It should be part of basic testing. Importantly when you stopped showing policies details in website and have asked customers to use mobile for that.
2. There is no way (or easy way) to send or inform this kind of application bug. No email mentioned anywhere. Not even on this app page in App Store. All email and channels mentioned are related to policies only.
2. There is no way (or easy way) to send or inform this kind of application bug. No email mentioned anywhere. Not even on this app page in App Store. All email and channels mentioned are related to policies only.
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YYPJ18
Feedback
It’s the worst app I have seen. You are showing me all policy closed 15 to 20 year ago but you can’t able show me the all policy I have added to my account which shown on web.
Web showing different data, this app showing different data.
On top of user try to add family member and their policy that again you are not allowing them if so then why do you have given that option.
I m trying to add my chil policy they are telling update mobile and not providing option to do that neither in app nor on web.
Pathetic frustrating experience only provides by this app and LIC.
Web showing different data, this app showing different data.
On top of user try to add family member and their policy that again you are not allowing them if so then why do you have given that option.
I m trying to add my chil policy they are telling update mobile and not providing option to do that neither in app nor on web.
Pathetic frustrating experience only provides by this app and LIC.
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RRiteshKG
Login issue and Profile validation issue
I recently updated my Date of Birth in my LIC records. The year was corrected last month, while the day and month remained the same.
After the update, I am now able to log in successfully to the My LIC app using my registered mobile number, OTP, and the updated Date of Birth. However, I am still unable to log in to LIC Digital and the LIC website using the same mobile number, OTP, and updated Date of Birth.
There is another issue after logging into the My LIC app. I get two options to verify my profile:
1. Add Bank Details
2. Verify Identity
When I select Verify Identity, it asks for my Aadhaar number. My updated Date of Birth matches the Date of Birth associated with my Aadhaar. However, after entering the Aadhaar number and OTP, I get a “Unexceptional error occurred” error when submitting the authentication.
Please resolve these two issues:
* Allow login to LIC Digital and the LIC website using the updated Date of Birth.
* Fix the Aadhaar authentication/profile verification error in the My LIC app.
These issues are preventing me from fully accessing and verifying my LIC profile. Please investigate and resolve them.
After the update, I am now able to log in successfully to the My LIC app using my registered mobile number, OTP, and the updated Date of Birth. However, I am still unable to log in to LIC Digital and the LIC website using the same mobile number, OTP, and updated Date of Birth.
There is another issue after logging into the My LIC app. I get two options to verify my profile:
1. Add Bank Details
2. Verify Identity
When I select Verify Identity, it asks for my Aadhaar number. My updated Date of Birth matches the Date of Birth associated with my Aadhaar. However, after entering the Aadhaar number and OTP, I get a “Unexceptional error occurred” error when submitting the authentication.
Please resolve these two issues:
* Allow login to LIC Digital and the LIC website using the updated Date of Birth.
* Fix the Aadhaar authentication/profile verification error in the My LIC app.
These issues are preventing me from fully accessing and verifying my LIC profile. Please investigate and resolve them.
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Mmahipal_singh7
Good and easy app but a few bugs to be fixed
LIC discontinued their web based customer portal to manage customer policies and they recommend this app. Already they had an app called LIC digital as well. This app and user interface is good but few issues to be fixed.
1. Aadhar validation takes time to complete
2. Updation of bank account details also take some time for completion.
3. We can add policies of our family members with Aadhar based validation which is good but we are unable to view those policies of family members since the app by default only opens self policies even though you can filter the family members. So I don’t know if this is a bug or not. I am unable to verify if nominations are given and if NEFT details are given for my family members (Spouse and adult children).
Also not sure if there is an option to generate life certificate.
1. Aadhar validation takes time to complete
2. Updation of bank account details also take some time for completion.
3. We can add policies of our family members with Aadhar based validation which is good but we are unable to view those policies of family members since the app by default only opens self policies even though you can filter the family members. So I don’t know if this is a bug or not. I am unable to verify if nominations are given and if NEFT details are given for my family members (Spouse and adult children).
Also not sure if there is an option to generate life certificate.
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DRDayalan Ramsey
