Not able to validate via aadhaar
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Login Issues
Looks like proper testing was not done on the app prior to launch.
The launch page and login screen looks modern as compared to old website interface but the bugs has ruined the login experience.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Disappointing
I received a letter stating that I could submit my claim through the MyLIC app. But when I tried to get help, I was simply told to visit the nearest LIC office. This defeats the purpose of having an online service if customers still have to run from office to office for basic claim support.
The reality is that you can purchase a policy from anywhere—even online—but when it comes to claims, you may still have to visit the branch office and handle everything yourself.
Customers deserve better support and clearer guidance during the claim process. Please be aware and understand the process before investing.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Several Errors( wish could give negative rating for this)
I’ve tried logging in multiple times, but I keep getting an “Unable to Reach” error every time. The message is unclear and doesn’t explain what the actual issue is or what action users should take.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
1 Star - Horrible UX! Unusable unless you let it control your entire phone.
I understand wanting to prevent scams, but forcing a hard block with absolutely no option to "proceed at my own risk" is completely illogical and lazy development. Instead of building proper in-app security, secure login layers, or simple active-session detection, the developers took the absolute laziest route possible: holding the user's screen hostage and dictating what other completely legal apps they are allowed to have on their own personal device.
We buy our phones, we manage our own risks. Forcing an uninstallation of a tool someone might need for their actual job just to check an insurance policy is a joke.
Fix your design, give users a bypass option, and stop treating your entire user base like they don't know how to use a smartphone. Completely frustrating and unusable.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Login and Home pages are not working
It would be nice if all these minor issues can be tested properly and fixed before releasing it for normal usage
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
App is unstable
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Two major issues need to be resolved on urgent basis
1) Unlike LIC Digital App, there is no option to Track Request.
So a person cannot know whether his Request is “Under Process”, “Approved” or “Rejected”, and if “Rejected”what is the “Reason for rejection”.
2) “Identity verification using Aadhar OTP” is being asked again and again even though it is mentioned in the app that it is a one time requirement. I used “Verify Identity” button to Verify my Identity thinking that when I would apply for loan , I would not need to do it again. But had to do it again while applying for loan. Not only that, when I am applying for any other service like Bank, Address or PAN update, it is again asking for Identity Verification.
Please resolve!
Response from developer
Regret the inconvenience. Uninstall/delete the App and reinstall and check. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
App Never Works Properly
Error in adding new Policy on life of my daughter
third Class Application
Response from developer
Regret the inconvenience. Issue has been resolved. Uninstall/delete the App and reinstall and check. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
App doesnt work at all
An app meant for important financial services like premium payments and policy management should be reliable, but this one rarely works when needed. It defeats the entire purpose of having a digital platform.
This needs urgent attention. Please fix the stability and ensure basic functionality actually works.
Response from developer
Regret the inconvenience. Technical Error issue has been resolved. Uninstall/delete the App and reinstall and check. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Dead App
Response from developer
Regret the inconvenience. Technical Error issue has been resolved. Uninstall/delete the App and reinstall and check. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Good upgrade over the previous application
Response from developer
Thank you for your valuable feedback! We’re constantly working to enhance the app by adding new features and making it more useful for you. Your suggestions are incredibly important to us. Please feel free to share any ideas or feedback by writing to us at csahelpdesk@licindia.com
App just doesn’t work !
Response from developer
Regret the inconvenience. Please try to re-install the app. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Pathetic App
The OTP process is highly unreliable either the OTP arrives after 10 minutes (by which time the session has already expired), or when it does arrive on time, the app throws an “Internal Server Error.” This completely blocks basic login functionality.
I also tried Aadhaar-based verification, but that consistently results in the same “Internal Server Error / Temporary Issue” message. It appears that none of the core authentication methods are functioning properly.
It is concerning that a financial institution’s app struggles with such fundamental features. Basic login and verification should be seamless, but here they are completely broken. I was not able to log in even once, so evaluating features, usability, or services is out of the question.
Overall, the app feels poorly developed and insufficiently tested. Significant improvements in backend stability, OTP handling, and error management are urgently needed. At its current state, the app is not usable.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
LIC Dive the ultimate App
I was able to link my bank accounts to the policies without any hitch.
Thanks LIC for making our life easier.
Response from developer
Thank you for your valuable feedback! We’re constantly working to enhance the app by adding new features and making it more useful for you. Your suggestions are incredibly important to us. Please feel free to share any ideas or feedback by writing to us at csahelpdesk@licindia.com.
Not a reliable App
The App is still not working properly after uninstalled and reinstalled again as suggested by App Developer team. Completely uninstalled.
LIC’s web is more better than the mobile app. This LIC DIVE app is still struggling to authenticate its own registered users. The app is not user friendly and it’s not serving its very basic functionality. It’s giving the impression like the web app and mobile app is not querying the same replica of the server. Web app is working fine but the mobile app is keep on failing in its basic authentication step itself. It’s very easy to open LIC’s web app in mobile browser instead of opening this DIVE app in mobile.
Response from developer
Regret the inconvenience. To better assist you with your issues share your registered mobile no/Policy no./Email ID at csahelpdesk@licindia.com and we'll reach out to you.
Never takes Selfie
Response from developer
Regret the inconvenience. Please try to re-install the app. If issues persist, to better assist you with your issues share your registered mobile no/Policy no./Email ID at csahelpdesk@licindia.com and we'll reach out to you.
Shows error or session expired
2) it always shows error and says there is technical issue
3) if by chance it does open, the moment it opens, in the very next second it says session expired, without even using it- session expired,
What nonsence is this. Absolutely disappointed
Response from developer
Regret the inconvenience. To better assist you with your issues please email to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no/Email ID. and we will reach out to you to assist at the earliest. Thank you for your patience and support