Unable to Access Policy Details – App & Website Both Not Working
The previous version of the app never worked properly, and unfortunately, the new version has the same issue. I am unable to check my policy details either through the website or the mobile app.
When I click on Policy Details on the website, I am forced to install the app. However, after opening the app, it only displays a blank white screen and I cannot access anything.
This is extremely frustrating. Customers should be able to independently view their policy details, coverage, documents, and other important information through either a properly functioning website or app.
At present, the website is restricted and the app is not functioning, leaving me with no reliable way to access my own policy information.
Please fix this urgently and provide customers with a proper alternative to access their policy details without being forced to use a non-functional app.
When I click on Policy Details on the website, I am forced to install the app. However, after opening the app, it only displays a blank white screen and I cannot access anything.
This is extremely frustrating. Customers should be able to independently view their policy details, coverage, documents, and other important information through either a properly functioning website or app.
At present, the website is restricted and the app is not functioning, leaving me with no reliable way to access my own policy information.
Please fix this urgently and provide customers with a proper alternative to access their policy details without being forced to use a non-functional app.
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App issues
1. I have 5 policies including closed/surrendered, after opening the app, whichever policy I select to view details, I am only able to see details of that policy during that session. Even if I go back and select any another policy, it still shows me the details of of the first one that I clicked earlier. It should be part of basic testing. Importantly when you stopped showing policies details in website and have asked customers to use mobile for that.
2. There is no way (or easy way) to send or inform this kind of application bug. No email mentioned anywhere. Not even on this app page in App Store. All email and channels mentioned are related to policies only.
2. There is no way (or easy way) to send or inform this kind of application bug. No email mentioned anywhere. Not even on this app page in App Store. All email and channels mentioned are related to policies only.
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Feedback
It’s the worst app I have seen. You are showing me all policy closed 15 to 20 year ago but you can’t able show me the all policy I have added to my account which shown on web.
Web showing different data, this app showing different data.
On top of user try to add family member and their policy that again you are not allowing them if so then why do you have given that option.
I m trying to add my chil policy they are telling update mobile and not providing option to do that neither in app nor on web.
Pathetic frustrating experience only provides by this app and LIC.
Web showing different data, this app showing different data.
On top of user try to add family member and their policy that again you are not allowing them if so then why do you have given that option.
I m trying to add my chil policy they are telling update mobile and not providing option to do that neither in app nor on web.
Pathetic frustrating experience only provides by this app and LIC.
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Login issue and Profile validation issue
I recently updated my Date of Birth in my LIC records. The year was corrected last month, while the day and month remained the same.
After the update, I am now able to log in successfully to the My LIC app using my registered mobile number, OTP, and the updated Date of Birth. However, I am still unable to log in to LIC Digital and the LIC website using the same mobile number, OTP, and updated Date of Birth.
There is another issue after logging into the My LIC app. I get two options to verify my profile:
1. Add Bank Details
2. Verify Identity
When I select Verify Identity, it asks for my Aadhaar number. My updated Date of Birth matches the Date of Birth associated with my Aadhaar. However, after entering the Aadhaar number and OTP, I get a “Unexceptional error occurred” error when submitting the authentication.
Please resolve these two issues:
* Allow login to LIC Digital and the LIC website using the updated Date of Birth.
* Fix the Aadhaar authentication/profile verification error in the My LIC app.
These issues are preventing me from fully accessing and verifying my LIC profile. Please investigate and resolve them.
After the update, I am now able to log in successfully to the My LIC app using my registered mobile number, OTP, and the updated Date of Birth. However, I am still unable to log in to LIC Digital and the LIC website using the same mobile number, OTP, and updated Date of Birth.
There is another issue after logging into the My LIC app. I get two options to verify my profile:
1. Add Bank Details
2. Verify Identity
When I select Verify Identity, it asks for my Aadhaar number. My updated Date of Birth matches the Date of Birth associated with my Aadhaar. However, after entering the Aadhaar number and OTP, I get a “Unexceptional error occurred” error when submitting the authentication.
Please resolve these two issues:
* Allow login to LIC Digital and the LIC website using the updated Date of Birth.
* Fix the Aadhaar authentication/profile verification error in the My LIC app.
These issues are preventing me from fully accessing and verifying my LIC profile. Please investigate and resolve them.
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Good and easy app but a few bugs to be fixed
LIC discontinued their web based customer portal to manage customer policies and they recommend this app. Already they had an app called LIC digital as well. This app and user interface is good but few issues to be fixed.
1. Aadhar validation takes time to complete
2. Updation of bank account details also take some time for completion.
3. We can add policies of our family members with Aadhar based validation which is good but we are unable to view those policies of family members since the app by default only opens self policies even though you can filter the family members. So I don’t know if this is a bug or not. I am unable to verify if nominations are given and if NEFT details are given for my family members (Spouse and adult children).
Also not sure if there is an option to generate life certificate.
1. Aadhar validation takes time to complete
2. Updation of bank account details also take some time for completion.
3. We can add policies of our family members with Aadhar based validation which is good but we are unable to view those policies of family members since the app by default only opens self policies even though you can filter the family members. So I don’t know if this is a bug or not. I am unable to verify if nominations are given and if NEFT details are given for my family members (Spouse and adult children).
Also not sure if there is an option to generate life certificate.
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App without any testing
Looks like app is launched without any testing. In my account in web portal all my family members details and policies have been added already but it doesn’t reflect in the portal. When I try to add in portal manually, it gives multiple errors for my infant child which is two year old. The app says that PAN is not added so we cannot add the policy. What is this man? How can a two year old child will have PAN
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Premium app button
Premium Pay button does not show all the policies at once. Not sure how it is displaying but I had to click more than 5 times to see all my policies. And there is no option to auto pay enable and it is saying few policies does not have auto pay enabled hence it is not showing to pay the premium. Not comfortable. Please fix this bug as early as possible. Mostly the policies are adding up when we click the pay premium button again to the local object. Reset it and try to get everything at once 😆
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Good App with Scope for Improvement
The new MyLIC app is a good initiative by LIC and provides a convenient digital platform for policyholders. However, I personally found the earlier LIC Digital app quite user-friendly and it was working well, so I did not really feel the need for a new app.
MyLIC is also good, but there is one important usability issue: while navigating through different stages/screens, I could not find a clear “Back” option/tab to return to the previous screen. This makes navigation somewhat inconvenient.
I request LIC to kindly consider adding a clearly visible Back/Previous button or navigation option at all relevant stages.
Overall, a good app with a small but important improvement needed in user navigation. 👍
MyLIC is also good, but there is one important usability issue: while navigating through different stages/screens, I could not find a clear “Back” option/tab to return to the previous screen. This makes navigation somewhat inconvenient.
I request LIC to kindly consider adding a clearly visible Back/Previous button or navigation option at all relevant stages.
Overall, a good app with a small but important improvement needed in user navigation. 👍
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As expected - Pure PATHETIC and HOPELESS
This third grade app has Autopay mandate enabled by default, LIC should be sued for this, these hopeless app developers have jo common sense at all. Making things difficult for the users is the only thing each and every government agency is doing. Why I cannot pay premiums for all policies in one go???????? Why autopay mandate is enabled without my consent?????? Who these uneducated people are doing all this nonsense??????? Why make it difficult to pay the premium???? You are GETTING MINEY when we pay premium, such brainless people are doing this app. Absolutely no improvement expected in next ten thousand years and same copy paste reply of apologies, sorry, thank you. Hopeless
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Policy can’t be seen
Extremely frustrating and a poorly designed app experience. No matter how many times you try to, the dashboard simply fails to show policy details. After wasting constable time it log you out and display message saying it took Iot of time you have to login again.
The website login and experience was much better but now even there it stopped showing policy details And unnecessarily forces to o install app to access this information. This is a major step backward for customer experience.
The entire process needs serious improvement.
The website login and experience was much better but now even there it stopped showing policy details And unnecessarily forces to o install app to access this information. This is a major step backward for customer experience.
The entire process needs serious improvement.
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Worst User Experience and Stupid restrictions
I really don’t understand the logic behind putting so many restrictions at every stage. I live in Ireland and this app doesn’t work in Ireland just to open. VPN is blocked. How can NRI customers can access the app. NRI app doesn’t work properly and it fetches old details. I updated my personal details while in India using My LIC app and these details are not updated when using NRI digital app. Lazy product development team. I don’t have time to write an email so don’t just reply to write my complain to stupid email address which I am pretty sure is not monitored.
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SLOW LIC
I had high expectations from the LIC app, but the experience has been extremely disappointing.
The app is very slow and often becomes frustrating to use. Aadhaar verification frequently fails with unexplained errors, making it difficult to complete even basic tasks. For a service used by millions of customers, the app should be much more reliable and responsive.
It feels like the application needs significant performance improvements and better quality testing. LIC is a trusted organization, and its digital experience should reflect that. I believe LIC has the resources to build a much better app, but the current version falls far short of users’ expectations.
The app is very slow and often becomes frustrating to use. Aadhaar verification frequently fails with unexplained errors, making it difficult to complete even basic tasks. For a service used by millions of customers, the app should be much more reliable and responsive.
It feels like the application needs significant performance improvements and better quality testing. LIC is a trusted organization, and its digital experience should reflect that. I believe LIC has the resources to build a much better app, but the current version falls far short of users’ expectations.
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Worst App
I request the developers to use modern technologies and significantly improve this application. In its current state, the app feels extremely outdated and does not meet today's usability or performance standards. It provides a very poor user experience and is one of the least functional apps I have used.
I also request the LIC management team to thoroughly review this application. If the app is not yet ready for users, it would be better to remove it from the App Store until it is fully developed, thoroughly tested, and capable of delivering a reliable and user-friendly experience.
I also request the LIC management team to thoroughly review this application. If the app is not yet ready for users, it would be better to remove it from the App Store until it is fully developed, thoroughly tested, and capable of delivering a reliable and user-friendly experience.
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Old version is much stable than the current verision
App hangs almost at all access points from logon to home page. Dead slow to load screens as well and most of times either errors out or times out. Worst Version of app
Excellent App
The new LIC app is very user-friendly and well designed. All policy details are available at your fingertips, making it quick and convenient to access important information anytime. The interface is simple, easy to navigate, and smooth to use. Overall, it is an excellent app that makes managing LIC policies much easier. Great job by the LIC team!
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Worst app ever- even a child could build a better app than this
Earlier, I was using the old LIC Digital app, and it worked well. Then LIC launched this new app for the same purpose—but why, if the old one was working? Now the old app no longer works.
I downloaded and registered on this new app as soon as it was released on the APP Store. It worked fine on the first day, but from the second day onward, it has only shown the message: “Currently, we are facing technical issues. Please try after some time.”
It’s been 2–3 months, or maybe even longer. The app has received more than 20 updates, yet the issue is still not fixed. This is very disappointing. REsolve the technical issues instead of releasing update after update without fixing the core problem.
I downloaded and registered on this new app as soon as it was released on the APP Store. It worked fine on the first day, but from the second day onward, it has only shown the message: “Currently, we are facing technical issues. Please try after some time.”
It’s been 2–3 months, or maybe even longer. The app has received more than 20 updates, yet the issue is still not fixed. This is very disappointing. REsolve the technical issues instead of releasing update after update without fixing the core problem.
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Not user friendly app & issue in policy number adding
Hi LIC Team, I would like to share my feedback regarding the LIC mobile app. The app is slow, difficult to use, and many features do not work reliably. Requiring repeated Aadhaar authentication for routine tasks is inconvenient and unnecessary and also family members new policy unable to add in this app. It is also disappointing that the app does not support credit card payments, which is a basic feature expected in any modern financial application. LIC is a trusted organization, but its mobile app falls far below current digital standards. Please improve the app's performance, usability, authentication process, and payment options to provide a better customer experience. Thank you.
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Aadhar verification not working
I tried doing identity verification using Aadhar it fails with error global exception. I had tried multiple times since installing the app but still the issue persists.
Also after it throws error there is no way to go back to Home Screen or somewhere else in the app.
I am not sure who the developer is and they don’t even handle these normal flow’s properly.
Worst ever app experience.
Also when I tried updating address after entering Aadhaar verification otp it stuck on ‘processing your request please wait’ forever. Also there is no option to go anywhere
Also after it throws error there is no way to go back to Home Screen or somewhere else in the app.
I am not sure who the developer is and they don’t even handle these normal flow’s properly.
Worst ever app experience.
Also when I tried updating address after entering Aadhaar verification otp it stuck on ‘processing your request please wait’ forever. Also there is no option to go anywhere
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Your premiums fund everything except a working app
It’s 2026 and LIC — one of India’s most valuable companies — can’t build an app that simply lets users log in. A grey screen, a broken error icon that won’t even load, and a “Retry” button that retries absolutely nothing. Startups built by two people in a garage have better apps than this. The audacity to sit at 4.5 stars while real users are locked out for hours is laughable. Spend one percent of your massive reserves on decent engineers and stop embarrassing yourself.
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Response from developer
Regret the inconvenience. kindly share your Policy Number, Email, or Mobile Number and email to us at csahelpdesk@licindia.com, and we will reach out to you to assist at the earliest. Thank you for your patience and support.
Test My Lic before release to customer
“LIC is a trusted and well-established brand with a strong legacy. However, the quality of this application does not reflect that reputation. The app needs thorough testing, as there are several issues that impact the user experience. Please ensure proper quality assurance and fix all critical defects before releasing updates. A brand of this stature should deliver a much more reliable and polished product. And if you’re looking for someone to find issues, feel free to hire me!” 😄
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Response from developer
Regret the inconvenience. kindly share your Policy Number, Email, or Mobile Number and email to us at csahelpdesk@licindia.com, and we will reach out to you to assist at the earliest. Thank you for your patience and support.