SLOW LIC
I had high expectations from the LIC app, but the experience has been extremely disappointing.
The app is very slow and often becomes frustrating to use. Aadhaar verification frequently fails with unexplained errors, making it difficult to complete even basic tasks. For a service used by millions of customers, the app should be much more reliable and responsive.
It feels like the application needs significant performance improvements and better quality testing. LIC is a trusted organization, and its digital experience should reflect that. I believe LIC has the resources to build a much better app, but the current version falls far short of users’ expectations.
The app is very slow and often becomes frustrating to use. Aadhaar verification frequently fails with unexplained errors, making it difficult to complete even basic tasks. For a service used by millions of customers, the app should be much more reliable and responsive.
It feels like the application needs significant performance improvements and better quality testing. LIC is a trusted organization, and its digital experience should reflect that. I believe LIC has the resources to build a much better app, but the current version falls far short of users’ expectations.
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Worst App
I request the developers to use modern technologies and significantly improve this application. In its current state, the app feels extremely outdated and does not meet today's usability or performance standards. It provides a very poor user experience and is one of the least functional apps I have used.
I also request the LIC management team to thoroughly review this application. If the app is not yet ready for users, it would be better to remove it from the App Store until it is fully developed, thoroughly tested, and capable of delivering a reliable and user-friendly experience.
I also request the LIC management team to thoroughly review this application. If the app is not yet ready for users, it would be better to remove it from the App Store until it is fully developed, thoroughly tested, and capable of delivering a reliable and user-friendly experience.
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Old version is much stable than the current verision
App hangs almost at all access points from logon to home page. Dead slow to load screens as well and most of times either errors out or times out. Worst Version of app
Excellent App
The new LIC app is very user-friendly and well designed. All policy details are available at your fingertips, making it quick and convenient to access important information anytime. The interface is simple, easy to navigate, and smooth to use. Overall, it is an excellent app that makes managing LIC policies much easier. Great job by the LIC team!
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Worst app ever- even a child could build a better app than this
Earlier, I was using the old LIC Digital app, and it worked well. Then LIC launched this new app for the same purpose—but why, if the old one was working? Now the old app no longer works.
I downloaded and registered on this new app as soon as it was released on the APP Store. It worked fine on the first day, but from the second day onward, it has only shown the message: “Currently, we are facing technical issues. Please try after some time.”
It’s been 2–3 months, or maybe even longer. The app has received more than 20 updates, yet the issue is still not fixed. This is very disappointing. REsolve the technical issues instead of releasing update after update without fixing the core problem.
I downloaded and registered on this new app as soon as it was released on the APP Store. It worked fine on the first day, but from the second day onward, it has only shown the message: “Currently, we are facing technical issues. Please try after some time.”
It’s been 2–3 months, or maybe even longer. The app has received more than 20 updates, yet the issue is still not fixed. This is very disappointing. REsolve the technical issues instead of releasing update after update without fixing the core problem.
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Not user friendly app & issue in policy number adding
Hi LIC Team, I would like to share my feedback regarding the LIC mobile app. The app is slow, difficult to use, and many features do not work reliably. Requiring repeated Aadhaar authentication for routine tasks is inconvenient and unnecessary and also family members new policy unable to add in this app. It is also disappointing that the app does not support credit card payments, which is a basic feature expected in any modern financial application. LIC is a trusted organization, but its mobile app falls far below current digital standards. Please improve the app's performance, usability, authentication process, and payment options to provide a better customer experience. Thank you.
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Aadhar verification not working
I tried doing identity verification using Aadhar it fails with error global exception. I had tried multiple times since installing the app but still the issue persists.
Also after it throws error there is no way to go back to Home Screen or somewhere else in the app.
I am not sure who the developer is and they don’t even handle these normal flow’s properly.
Worst ever app experience.
Also when I tried updating address after entering Aadhaar verification otp it stuck on ‘processing your request please wait’ forever. Also there is no option to go anywhere
Also after it throws error there is no way to go back to Home Screen or somewhere else in the app.
I am not sure who the developer is and they don’t even handle these normal flow’s properly.
Worst ever app experience.
Also when I tried updating address after entering Aadhaar verification otp it stuck on ‘processing your request please wait’ forever. Also there is no option to go anywhere
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Your premiums fund everything except a working app
It’s 2026 and LIC — one of India’s most valuable companies — can’t build an app that simply lets users log in. A grey screen, a broken error icon that won’t even load, and a “Retry” button that retries absolutely nothing. Startups built by two people in a garage have better apps than this. The audacity to sit at 4.5 stars while real users are locked out for hours is laughable. Spend one percent of your massive reserves on decent engineers and stop embarrassing yourself.
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Response from developer
Regret the inconvenience. kindly share your Policy Number, Email, or Mobile Number and email to us at csahelpdesk@licindia.com, and we will reach out to you to assist at the earliest. Thank you for your patience and support.
Test My Lic before release to customer
“LIC is a trusted and well-established brand with a strong legacy. However, the quality of this application does not reflect that reputation. The app needs thorough testing, as there are several issues that impact the user experience. Please ensure proper quality assurance and fix all critical defects before releasing updates. A brand of this stature should deliver a much more reliable and polished product. And if you’re looking for someone to find issues, feel free to hire me!” 😄
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Response from developer
Regret the inconvenience. kindly share your Policy Number, Email, or Mobile Number and email to us at csahelpdesk@licindia.com, and we will reach out to you to assist at the earliest. Thank you for your patience and support.
Third class ui
Third-class UI. I expected something like a typical government app, but this is even worse. The user experience is extremely poor and frustrating. Even for the smallest updates or changes, the app keeps asking for Aadhaar verification again and again. Simple tasks become unnecessarily complicated and time-consuming.
The developers seriously need to improve the interface and reduce the excessive verification requirements for minor updates.
The developers seriously need to improve the interface and reduce the excessive verification requirements for minor updates.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Waste of time
India’s most popular insurance company will fool you again if you try this app. It is a complete waste of time; when you try to log in, the loading indicator spins indefinitely. Even if you have patience and try multiple times, it struggles to send an OTP (it finally worked for me after three tries). Then, it takes you to the Aadhaar validation screen, where you are fooled again by an infinite waiting time to validate the Aadhaar OTP. I ultimately lost patience and force-closed the app.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Not able to validate via aadhaar
Thought app looks good, tried to set up and validate. Seeing global exception error and backend error text. In the failed scenario, they can just add a external error loading page or redirect to home. The validating via Aadhaar flow is broken for me.
Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Login Issues
I have tried logging in more than 5-7 times and each time the app shows, "We are currently facing technical issues, please try again after some time".
Looks like proper testing was not done on the app prior to launch.
The launch page and login screen looks modern as compared to old website interface but the bugs has ruined the login experience.
Looks like proper testing was not done on the app prior to launch.
The launch page and login screen looks modern as compared to old website interface but the bugs has ruined the login experience.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Disappointing
In my experience, the MyLIC app has been very disappointing. When it’s time to buy a policy, agents are quick to visit your home and convince you to invest. However, when the policy matures and you need assistance with the claim process, getting support becomes extremely difficult.
I received a letter stating that I could submit my claim through the MyLIC app. But when I tried to get help, I was simply told to visit the nearest LIC office. This defeats the purpose of having an online service if customers still have to run from office to office for basic claim support.
The reality is that you can purchase a policy from anywhere—even online—but when it comes to claims, you may still have to visit the branch office and handle everything yourself.
Customers deserve better support and clearer guidance during the claim process. Please be aware and understand the process before investing.
I received a letter stating that I could submit my claim through the MyLIC app. But when I tried to get help, I was simply told to visit the nearest LIC office. This defeats the purpose of having an online service if customers still have to run from office to office for basic claim support.
The reality is that you can purchase a policy from anywhere—even online—but when it comes to claims, you may still have to visit the branch office and handle everything yourself.
Customers deserve better support and clearer guidance during the claim process. Please be aware and understand the process before investing.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Several Errors( wish could give negative rating for this)
Fix this god dammit app first. Do you perform proper testing before releasing updates? The current experience is extremely frustrating.
I’ve tried logging in multiple times, but I keep getting an “Unable to Reach” error every time. The message is unclear and doesn’t explain what the actual issue is or what action users should take.
I’ve tried logging in multiple times, but I keep getting an “Unable to Reach” error every time. The message is unclear and doesn’t explain what the actual issue is or what action users should take.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
1 Star - Horrible UX! Unusable unless you let it control your entire phone.
This app completely oversteps its boundaries. It blocks you from even entering the app if you have legitimate, widely used remote desktop tools like AnyDesk installed on your phone.
I understand wanting to prevent scams, but forcing a hard block with absolutely no option to "proceed at my own risk" is completely illogical and lazy development. Instead of building proper in-app security, secure login layers, or simple active-session detection, the developers took the absolute laziest route possible: holding the user's screen hostage and dictating what other completely legal apps they are allowed to have on their own personal device.
We buy our phones, we manage our own risks. Forcing an uninstallation of a tool someone might need for their actual job just to check an insurance policy is a joke.
Fix your design, give users a bypass option, and stop treating your entire user base like they don't know how to use a smartphone. Completely frustrating and unusable.
I understand wanting to prevent scams, but forcing a hard block with absolutely no option to "proceed at my own risk" is completely illogical and lazy development. Instead of building proper in-app security, secure login layers, or simple active-session detection, the developers took the absolute laziest route possible: holding the user's screen hostage and dictating what other completely legal apps they are allowed to have on their own personal device.
We buy our phones, we manage our own risks. Forcing an uninstallation of a tool someone might need for their actual job just to check an insurance policy is a joke.
Fix your design, give users a bypass option, and stop treating your entire user base like they don't know how to use a smartphone. Completely frustrating and unusable.
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Login and Home pages are not working
I’ve installed LIC app but nothing is working starting from login page. I’ve tried different login methods, but none of them is working due to technical issues error. It’s kicking me out to Home page which also throwing same error.
It would be nice if all these minor issues can be tested properly and fixed before releasing it for normal usage
It would be nice if all these minor issues can be tested properly and fixed before releasing it for normal usage
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
App is unstable
The profile verification and mpin generation are getting failed. It this throwing error everytime. Hope this will be fixed for a better experience. I loved lic digital app which is clear and not having any glitches like network issue. This issue will be fixed and returned a better application to the users
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Response from developer
Regret the inconvenience. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
Two major issues need to be resolved on urgent basis
There are 2 major issues I have found which need immediate attention from your team.
1) Unlike LIC Digital App, there is no option to Track Request.
So a person cannot know whether his Request is “Under Process”, “Approved” or “Rejected”, and if “Rejected”what is the “Reason for rejection”.
2) “Identity verification using Aadhar OTP” is being asked again and again even though it is mentioned in the app that it is a one time requirement. I used “Verify Identity” button to Verify my Identity thinking that when I would apply for loan , I would not need to do it again. But had to do it again while applying for loan. Not only that, when I am applying for any other service like Bank, Address or PAN update, it is again asking for Identity Verification.
Please resolve!
1) Unlike LIC Digital App, there is no option to Track Request.
So a person cannot know whether his Request is “Under Process”, “Approved” or “Rejected”, and if “Rejected”what is the “Reason for rejection”.
2) “Identity verification using Aadhar OTP” is being asked again and again even though it is mentioned in the app that it is a one time requirement. I used “Verify Identity” button to Verify my Identity thinking that when I would apply for loan , I would not need to do it again. But had to do it again while applying for loan. Not only that, when I am applying for any other service like Bank, Address or PAN update, it is again asking for Identity Verification.
Please resolve!
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Response from developer
Regret the inconvenience. Uninstall/delete the App and reinstall and check. To better assist you with your issues, write to us at csahelpdesk@licindia.com by sharing your registered mobile no/Policy no./Email ID and we will reach out to you
App Never Works Properly
This app always has some problem. It says ‘we are facing technical issues’ whenever i login into the app. It’s very frustrating, i hardly leave bad ratings but this time i especially came here just to leave a bad review. Please fix this app i want to check my policies and other things