Account
Hey I lost my account can you please fix it
Worst user experience(lost my account, won’t cancel my membership)
1ST: DO NOT SIGN UP FOR THIS APP WITH AN THIRD PARTY APPS(Facebook, X, TikTok, etc)THEY WILL DO NOT AUTO SIGN UP YOUR ACCOUNT WITH THE EMAIL ASSOCIATED TO THE THIRD PARTY APPS. IF YOU ACCIDENTALLY SIGN OUT WITH OUT MANUALLY ADDING AN EMAIL TO THE ACCOUNT, YOU WILL LOSE IT.
2ND: DO NOT PURCHASE ANY COINS OR COIN MEMBERSHIP WITH AN EXTERNAL WEBSITE APPLE PAY. THIS WAY YOU WILL HAVE NO OTHER OPTION TO CANCEL THE SERVICE BUT INSIDE THE APP. IT WILL NOT SHOW UP IN APPLE STORE SUBSCRIPTION GIVING YOU NO OTHER OPTION TO CANCEL UNLESS YOU CANEL IN APP OR BY SUPPORT EMAIL. SO IF YOU LOSE YOU ACCOUNT THEY WILL CHARGE YOUR CARD UNTIL YOU CANCEL THE CARD OR REPLACE IT. THE WEB-NOVEL SUPPORT TEAM ARE NO HELP, THEY WILL ASK AN MILLION THINGS AND ASK FOR INFORMATION YOU HAVE WAY TO ACCESS SUCH AS AN INVOICE ORDER NUMBER WHICH YOUR CREDIT CARD COMPANY DOES NOT RECORD AND YOUR ONLY WAY TO GET ITS TO TO EMAIL THE MAIN COMPANY(Cloudary Holdings Limited), AND THAT IF THE EMAIL YOU BACK.
Do not recommend this app or company
2ND: DO NOT PURCHASE ANY COINS OR COIN MEMBERSHIP WITH AN EXTERNAL WEBSITE APPLE PAY. THIS WAY YOU WILL HAVE NO OTHER OPTION TO CANCEL THE SERVICE BUT INSIDE THE APP. IT WILL NOT SHOW UP IN APPLE STORE SUBSCRIPTION GIVING YOU NO OTHER OPTION TO CANCEL UNLESS YOU CANEL IN APP OR BY SUPPORT EMAIL. SO IF YOU LOSE YOU ACCOUNT THEY WILL CHARGE YOUR CARD UNTIL YOU CANCEL THE CARD OR REPLACE IT. THE WEB-NOVEL SUPPORT TEAM ARE NO HELP, THEY WILL ASK AN MILLION THINGS AND ASK FOR INFORMATION YOU HAVE WAY TO ACCESS SUCH AS AN INVOICE ORDER NUMBER WHICH YOUR CREDIT CARD COMPANY DOES NOT RECORD AND YOUR ONLY WAY TO GET ITS TO TO EMAIL THE MAIN COMPANY(Cloudary Holdings Limited), AND THAT IF THE EMAIL YOU BACK.
Do not recommend this app or company
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Bigger font
Could you please make the font bigger for the books. This is a nice site, but to read the books can be very expensive, it is possible to slowly read them using the rewards.
No option to cancel subscription
Yeah, the FAQ gives you directions to cancel that do not exist in reality and I cannot cancel the subscription through Apple, I will attempt to remedy through customer service.
Recent updates
The recent updates have absolutely ruined the app. The ads now randomly open in my browser pulling me out of the app, I’ll be in the middle of a chapter and then the audio from the ad at the end of the previous chapter will just start blasting out of my phone, random crashes, the audio playback just randomly decides when it’s going to work or act like it’s got Tourette’s, and you can’t search for gifs anymore. I used to not mind spending money on the app to support the authors, but thanks to the money hungry refuse behind the app itself I will never spend another penny on the app. Whoever’s idea it was to add the ads, I hope your parents never taught you to look both ways before crossing the street.
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Great reading
A great place to find whatever you want to read and share your thoughts with others
Bad app
Got a few chapters in and was forced to create an acct. immediately said it was invalid and that my acct is locked and suspended with no information how to fix it. So many other apps are much easier to use. Deleting and will never try again.
Error con la traducción
Muy buena, pero la traducción está fallando, pueden arreglarlo, por favor?
Difficult to use app
Very convoluted rules, not specified. Basically paid for 10 chapters in advance and only got 1. Was told can not do anything about it and cannot get refund. Also expensive.
The Alphas Bride
I’m enjoying this story completely
Titles
The app is good so far, have an issue with the ads on other platforms, like game apps, I get an ad for this app and there is no title for that book for me to look it up on the app when I want to read it. I’ve even tried using the download button and it doesn’t show me the book I was just reading it’s frustrating
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Easy to lose credits
It’s great to have a site supporting writers but the user experience makes it too easy to miss-click and spend on batch orders with no refunds unless there was an app glitch. It doesn’t matter if you have proof of pre-existing access to the content or if it’s a totally different story than you intended to unlock. Only good for free stuff.
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Clientip aggravation
I have tried to make an account using three different email accounts and all over the course of three days and it keeps rejecting me and saying “Your clientip has been suspended. Please try again later.” What does that even mean?????? At this point, I tempted to not even bother with this app because of this cr*p.
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Scammer
This app has fraudulent scheme to take people’s money.
Découverte de pépites en livres ou manga
Bonjour, juste un message pour dire que j’utilise cette application depuis des années et j’ai découvert tout les jours du fun. Par contre tout est vite payant, mais en réalisant les missions du jour et regardant des pub il y a moyen de rien dépenser!
Cancellation
It is not easy to find how to cancel this subscription, the price per month is ridiculous and I have no desire to continue to pay for something that is not being used.
Quite misleading as reading a book will cost a fortune
You think by subscribing you can read a book but you have to buy credits to enable to read. A book will cost so much money it feels like a scam
Glitches
I have been having a lot of problems with the website and the books just stop playing. I have to close the app completely out and go back in then it’ll read 1 or 2 chapters and repeat the same thing. My app is up to date and i still have a lot of issues. Also it gets very expensive as most books are not completed so you are charged extra the closer you get to the end of the completed chapters. They call the chapters privileged chapters and if the book is still not done by the end of the month you have to purchase those 30+ chapters all over again just to read the new one. Complete rip off!!
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Overheating and battery drain
Keeps overheating and rapidly draining my phones battery(iPhone 17 pro max)
Overheating and audio
After the latest update, my phone is overheating when running this app. It also happens on my iPad. The audiobook feature now stops when you switch apps or lock your phone. The rewards settings now won’t let you claim some of the free passes despite doing the task (it’ll show 0/10 min read, when you just spent 20 min reading a novel from the list) and will only work after shutting down the phone.
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