Webroot Mobile Security User Reviews

Customer Experience

Positive experience19.2% of reviews
Neutral13.0% of reviews
Negative experience67.8% of reviews

~ Based on 146 written reviews from the US App Store.

What users say

Is Webroot Mobile Security Safe?

Webroot Mobile Security has mixed safety signals based on user ratings. AppsHunter Safety Score for Webroot Mobile Security is 59/100.

This assessment is based on 249 user ratings, with an App Store average of 2.9/5.

Safety Analysis

43.8% of ratings point to a safe experience
10.0% of ratings suggest some concerns
46.2% of ratings point to a risky experience

~ Based on 249 App Store ratings for Webroot Mobile Security.

Is Webroot Mobile Security Legit?

Webroot Mobile Security appears to be a legitimate app. AppsHunter Legitimacy Score for Webroot Mobile Security is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

C-

Webroot used to be A++. I don’t know what happened over the last decade. Anyways. This app is useless. The free “trial” will just waste an hour of your time and not even provide a single example. It’s also way overpriced, whereas Webroot used to be affordable. I will be canceling and deleting this app. The free trial does nothing to indicate it’s worth the money. If anything, the price seems to have gone up while the security and quality has gone down.
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Scam

Impossible to activate account & auto renewal still happens! Not worth the aggravation!

Apple issues perhaps

Tim Cook sold schematics in past to FBI. Nowadays all are codes converted to public then several corrupted files and codes started to pour into. None of any anti virus or mobile security will remove anything from Apple due to apple's policy from Steve Jobs era which is not applicable to today's Apple devices but again Tim Cook is most idiot leader at this company but thanks for his investment is all why.
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What happened?

This app use to work fine now it’s not.

Not sure yet

I downloaded Webroot on my phone from the App Store, but I cannot locate the product key code Required to create a new account. Not helpful. Chat sent me to Geek, but I didn't buy this from Best Buy. Not helpful at all.

Flag itself website

It kept flagging it’s own website and best buy website as unsecured connection. 🙈

Locked up

When attempting to open the app it pops up about cookie preferences, but the text box cuts off the hyperlink to set cookie settings.

Horrible

PC3746

Did nothing

Webroot was supposed to protect phone and computer and it performed scans always showing safe while all these viruses were eating up my computer and phone

What’s the point of this app

What’s the point of this app.

Will not launch

Doesn’t seem to work

アプリを開くとクラッシュしてアプリアイコンに戻り使えません
使用料金だけとられ
解約にはパソコンから
かなりっ細かい個人情報要求されます。

The app doesn’t even open

How

Log in solution

Some reviews were complaining about having issues with logging into Webroot. I figured it out when I asked Webroot for help. The way Webroot accounts work is actually a bit unusual. Webroot actually has separate mobile and desktop accounts that are linked to a single email. All you really have to do to get the mobile app running is to change your mobile account password. You can only do this directly through the mobile app. The desktop website won’t fix the problem. Once I did that, the iOS/iPadOS Webroot app worked. Even after you change the mobile password, the desktop password is still the same since it’s a separate account.
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App Will Not Open

I can download the app, but it will not open on my iPhone.

Won’t open

Have downloaded latest version. Click open. Sort of pretends like it’s starting, then back to the icon. Nothing.

Shame bc their pc version is great.

Finally learned what the problem is

The last review I made about the Webroot app was about how it’s scan misreads iOS/iPadOS versions when it has three numbers. It seemed that way while I was using iOS/iPadOS version 18.1.1, but now I know I was wrong. I installed iOS/iPadOS 18.2 today and it still told me to update to iOS/iPadOS version 8.1. The current version of Webroot can’t see any iOS/iPadOS versions released after 18.1 as newer systems and it always gives a notice saying you still need to update it to 18.1 even though it’s outdated software.
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Safari Extension Greyed Out

On iOS 18.1.1 the safari browser extension appears to be disabled/greyed out in the off state. No option to enable it. Please fix

Can’t even get logged in

I can’t even login in because I can’t get passed the subscription terms, there is no agree button to click.

Problem after iOS and iPadOS 18.1.1 releases

After I updated my iPhone and my iPad to iOS and iPadOS version 18.1.1, the results of the scan says to update to 18.1 and it’s an older version now. Right now, it seems to me that Webroot misreads iOS and iPadOS versions when there’s three numbers. Can you fix this problem and make it so that this doesn’t happen again when any future iOS and iPadOS updates are released?
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