WeGoTogether® User Reviews

Name: WeGoTogether®
Rating: 2.97436 (39 reviews)

WeGoTogether®

Novo Nordisk A/S

💪 Health & Fitness

Top reviews

Most Recent Highest Rated Lowest Rated

It Won’t Work

App lets me download but it doesn’t let me create a new account. Every time I get to the part where I enter the code that is texted to me, it says that the code has expired. IMMEDIATELY AFTER I GET IT!!!! I always loved the website but this app is awful.

TLCurran

3 months ago

Good

Free free free and helps with medicine

Anthonyrip

4 months ago

Response from developer

Hi anthonyrip, we’re so happy you find the app useful!

Needs more features

The app doesn’t allow you to enter and monitor side effects. It would be nice to also include automatic dosage reminders linked to your calendar or notifications. Not as useful as it should be especially a prescription medication with no management of side effects is baffling!

RDCS2121

5 months ago

Response from developer

Hi RDS2121, we apologize that your experience with WeGoTogether® has been unsatisfactory. As part of our commitment to continuous improvement, we kindly ask that you contact our support team at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET to provide additional details for further investigation.

App start date does not allow for actual first dose stats

I started Wegovy app today but the pill 1 month ago. Both my dosage and weight are different now. Is there any way I could have entered in my starting weight and dosage from my original start date? I wish I had been prompted to download the app with my first dose. I would love to have the full picture of my entire journey.

Also, there’s a glitch with some of the buttons in the app displaying oversized screens with seemingly important information that cannot be fully viewed or read.

CinDean

5 months ago

Response from developer

HI CinDean, Please contact us at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET or visit our website https://www.wegovy.com/coverage-and-savings/get-wegotogether-support.html for additional assistance.

Yep, other reviews are correct

I get all the way to the end of the account creation process and then they text a code. Code won’t work. Request another code, still won’t work. Come back later… nope.
They pop up a message like “It’s not you, it’s us. Try again later.” But anytime I try, same thing.

LK51316

5 months ago

Can’t use coaching in app

I downloaded the app and logged in. I’ve signed up for coaching sessions 3 times. Each time I joined the zoom link well in advance and nothing ever happens.

I click through the coaching things I -app and can’t comment on anything? I feel like it should be 2 way interactions but I can only see old posts from coaches.

I get plenty of emails telling me I signed up for a session and that it’s 1 hour until my session, but I’m never able to actually connect with anyone.

Using an iPhone and Zoom on my iPad. All apps and OS updates installed. I’m going to give up at this point. (I’ve been in tech support for 27 years, and rarely had this much trouble as an end user)

Aschindel76

5 months ago

Can’t Create Log In

You can’t create a log in or even log in after you have signed up via text. Very inconvenient and can’t even get into the app.

Cellen88

5 months ago

Response from developer

Hi Cellen88, we’re sorry to hear that WeGoTogether® is not functioning for you, and we apologize for any inconvenience this has caused. To allow us to troubleshoot the issue effectively, please contact 1-833-4WGT-APP (1-833-494-8277), Monday through Friday, 9:00 AM to 6:00 PM ET with the following details: what isn't working, the device you are using, and the steps that led to the problem. Thank you.

App issues

I can’t get the thing to work!!! I log in it says wrong password. I go to forgot my password and it says “oops something went wrong on our end but gives no resolve. Would like to utilize app

help_a_girl out

6 months ago

Response from developer

Hi help_a_girl out, we’re sorry to hear that WeGoTogether® is not functioning for you, and we apologize for any inconvenience this has caused. To allow us to troubleshoot the issue effectively, please contact 1-833-4WGT-APP (1-833-494-8277), Monday through Friday, 9:00 AM to 6:00 PM ET with the following details: what isn't working, the device you are using, and the steps that led to the problem. Thank you.

Language Change

How can I change the language within the app. It says this app is available in over 25 languages but how can I access them?

obsbronco86

6 months ago

impossible to make an account

the app freezes and will not allow me to continue

kellesksmsms

6 months ago

Response from developer

Hi kellesksmsms. Thank you for reaching out! We understand how challenging technical issues can be, and we want to make sure you get the right support as quickly as possible. While our call center team isn’t directly connected to the app, our dedicated app support specialists are ready to assist you. Please feel free to contact them at [1-833-4WGT-APP (1-833-494-8277), Monday through Friday, 9:00 AM to 6:00 PM ET]. They’ll be happy to help resolve any issues you’re experiencing.

Terrible

It won’t even let me make an account. I enter my email and password (which meets the requirements), the “next” button shows blue so I should be able to click on it, but it doesn’t let me. It’s also total BS that they don’t let you import all the data from the website.

emstock81

6 months ago

Awesome App!

Been using the App for measuring results and tracking my injections. Great so far! Setting up an account was easy not sure why people are upset about having to create one since that’s very typical for any new application

HealthyWeight1020

7 months ago

Response from developer

Wonderful! We love hearing that WeGoTogether® is 'so easy to use’. Thanks for the great feedback – it means a lot to our team!

Does not really work

I downloaded this and the setup screen goes to “invalid page”. But that’s ok, tapping the items on the bottom bar to go things like “settings” does not work either.

Dan Waltman

7 months ago

Response from developer

Hi Dan, We’re sorry to hear that WeGoTogether® is not functioning for you, and we apologize for any inconvenience this has caused. To allow us to troubleshoot the issue effectively, please contact our support team at [1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET with the following details: what isn't working, the device you are using, and the steps that led to the problem. Thank you.

Very helpful

I have loved using the app to help me learn more about my medicine. The coaching is a great added bonus, it has kept me motivated!

bg2538

7 months ago

Response from developer

Dear bg2538, We're happy you like the app! Thank you for your feedback—it means a lot to us. All the best, Novo Nordisk

THE WORST APP

I can’t even fathom the words. Basically I don’t know I had to create a new account until I read the reviews. I had called MULTIPLE TIMES, given the run around, endless loop, case numbers that DID ABSOLUTELY NOTHING. Congrats to the developers and the company on being the ABSOLUTE worst app, UX, customer support, implementation and QC. DO BETTER

Shappy730

8 months ago

Response from developer

Hi, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You’ll need to create a new account with a new password to get started. We understand this change can be inconvenient, and we’re here to help. If you run into any issues during setup, our Customer Support team is ready to assist and guide you through the process. In the Settings section, you will find the phone number and opening hours.  

Can’t get a new account created

I have tried more than once to set up my “new account” with this app. I get to the part where I enter the verification code for my phone number and it errors out each time. The message says “Oops!” Something is wrong on their end. Please fix this before I give up altogether.

MommaHutton

8 months ago

Response from developer

Worst app implementation EVER

There was no notification for needing to create a new account until this week. When you call the help phone number listed in the app it puts you into an endless loop. Found a different number to call online and they couldn’t help. On the 3rd or 4th try I finally got someone who could submit a ticket for support. I got an email from support with yet another phone number that put me into a different endless loop!
No I find out that all of my past date will just be lost?!?! This is a ridiculously poor user experience, especially since we will be forced to use the app after December!!

Geech in MI

8 months ago

Response from developer

Hi there, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You’ll need to create a new account with a new password to get started. We want to clarify that within the Progress section of the new app, there is a feature that allows you to manually add your past history, and many users have successfully used it to continue tracking their journey. If you need help locating or using this feature, our Customer Support team is ready to assist and guide you through the transition. In the Settings section, you will find the phone number and opening hours. Please don’t hesitate to reach out—we’re here to help make this process as smooth as possible.

Wegovy

I have use Wegovy since March. I have lost 35+. I am where I want to be. Very grateful.

SuzyQ195212

8 months ago

Response from developer

Thank you for your feedback!

Account Does Not Transfer From Website to App

The web account does not transfer over to the app. I even reset my password for accessing WeGoTogether on the website and the app does not recognize the account. The app not linking or recognizing the online account defeats the purpose of having the app to begin with!! ☹️

Niki21581

8 months ago

Response from developer

Hi there, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You'll need to create a new account with a new password to get stated. We understand this change can be inconvenient, and we're here to help. If you run into any issues during setup, our Customer Support team is ready to assist and guide you through the process. In the Settings section you will find the phone number and opening hours. All the best, Novo Nordisk