Only good for 180 days!
I loved this app until one day it said that my Suica card had been removed from my Apple wallet. I still had 1700 yen stored value and didn’t realize that it expires after 180 days! READ THE FINE PRINT! Not sure why JR rail even has this app since you can add a digital Suica card to your Apple wallet and top it up so easily and there is no need for the “Welcome Suica” app. I just wish I had known that sooner. Unfortunately this seems like a money grab for unsuspecting tourists:(
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Did it’s job
This worked seamlessly to travel into and around the Tokyo area while I was there. It also worked with vending machines that accepted IC cards! If the vending machine brings up another card just go to your apple wallet and switch it. I’ve seen some reviews saying IPhones can directly create a Suica card but I wasn’t sure how to do that. The physical welcome Suica card only lasts for about a month but this one lasts for 180 days but any remaining balance is forfeit after that. I didn’t try and transfer anything so I’m not sure how that would work. I would use it again and wouldn’t have to worry about topping up with cash.
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Fehler beim Erstellen der Karte
Geld wurde abgebucht, aber keine Karte im Wallet hinzugefügt. Musste den Support bitten meine 3000 ¥ wieder zurückzuzahlen. Fügt die Suica Card bitte direkt bei Apple Wallet hinzu, ohne diese App dazwischen zu verwenden.
Very good IC card!
The low reviews may be caused by those who don’t know how to use it
Great
Worked perfectly. Easy to setup, easy top up, easy to use, quick to update the balance. Can be used on transport and in shops.
Use Apple wallet instead
If you’re in Japan add a travel card straight from your Apple wallet app - works much better than this. Do not use this app!! It will get money from your account but fail to issue a card.
Took my money and didn’t issue a card
Went through to the payment page, paid 2000yen and got sent to the beginning and no card… I would like a refund please
Worked for us!
The app worked for us in our trip to Japan, zero issues
Works Perfect
U can activate the Card in Japan. Totaly easy to use. Works direct with Apple Play.
Lousy Error Management
Used Card 5 days ago for a trip that did not start. As Suica does not work (well/at all) on Kyusu, only realized today after much trouble in Tokyo that the trip from Kagoshima is still open and most likely the reason why the Suica Card does not work anymore for public transport. Thank you, Suica! How about an error message that says: Open trip, please contact…
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Took a while to start working.
Has begun to work in vending machines and convenience stores.
Just add via Apple Wallet, don’t bother with this.
Just add via Apple Wallet, don’t bother with this.
Do not get this
I paid and it’s not letting me access!! Keeps giving me error!
Doesn’t work probably scam
Card was working for a few days. Topped up 15k yen and ever since then the card stopped working. No refunds either. I think I just got scammed.
iPhone wallet Suica is better
This app won’t let me top up unless I’m in Japan. I want to do it before hand so I know my credit cards will work before I’m stuck in Japan with a different sim.
Not for frequent travelers
The app is very good. It’s easy to use and works well. However, if you are a frequent traveler to Japan, you should use something else. Your account is only valid for 180 days and they will keep any funds you have on the card when it expires. They won’t transfer to your new account.
Easy, no issues
Easy to use, top up with Apple Pay. A must for traveling Japan local rails.
**Limited express (reserved seat trains) you need an additional express ticket in addition to base fare. Local, express, etc is just the Suica.
**Limited express (reserved seat trains) you need an additional express ticket in addition to base fare. Local, express, etc is just the Suica.
Do not use this app, get a physical card
This app is extremely unreliable and often fails to properly read an entry or exit, becoming stuck in transit. Every second day or so, I’ve had to go to a Railway Assistant and get the app unstuck from transit. Getting a physical card is much easier and less of a headache. I’ve wasted so much time just trying to get this app to work
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Out of service hour
I’ve just installed this and after the introduction of the apps it said ‘Out of Service Hour’. Just when is an App has service hour. What a joke.
Useless
I purchased this to use for the train and it never worked and we tried it every time we went to the station. When we asked a person who worked there they always said you cannot use it here. Works good for food though.
