App ok, aber Suica selbst ist eine Zumutung
Das Installieren der App und Verknüpfen mit der Kreditkarte hat in Japan problemlos funktioniert. Soweit ok. Das Problem entsteht, wenn man einmal eine Transaktion nicht korrekt abschließt, zum Beispiel weil man in Kyoto gewohnt ist, nur bei Exit zu tappen, während man dann in Hiroshima sowohl bei Entry als auch Exit die Karte nutzen muss. Im Prinzip muss man dann zurück in die gleiche Straßenbahn, die man mit einer offenen Transaktion verlassen hat. Die ist natürlich längst weg. Weder andere Tramfahrer noch der JR Ticketschalter noch das Street Car Service Center konnten die Karte wieder funktionsfähig machen. Für die restliche Reise wertlos geworden. Der Suica Service verweist einfach auf den lokalen öffentlichen Nahverkehr. Das ist für Touristen kaum nutzbar, da man ja ständig weiterreist und die Fehler durch die verschiedenen und ungewohnten Ticket-Systeme doch relativ schnell passieren.
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Limited
This is hopeless. You have to load money and then find that you can only buy 1 ticket per app user. And no refunds for your initial ‘activation’.
Couldn’t add the Apple Wallet
I downloaded this App, and paid ¥5000 through Apple Pay, then I found this card couldn't be added into Apple Wallet! Only the green Suica Card available for Apple Wallet. I ended up to deposit another ¥5000 for the green Suica. I only stay in Tokyo for 5 days, today is the second day in Japan, I still have no idea when and how I can use the red Suica, as the payment is still pending. What if the pending time last more than my stay in Japan?
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Only good for 180 days!
I loved this app until one day it said that my Suica card had been removed from my Apple wallet. I still had 1700 yen stored value and didn’t realize that it expires after 180 days! READ THE FINE PRINT! Not sure why JR rail even has this app since you can add a digital Suica card to your Apple wallet and top it up so easily and there is no need for the “Welcome Suica” app. I just wish I had known that sooner. Unfortunately this seems like a money grab for unsuspecting tourists:(
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Did it’s job
This worked seamlessly to travel into and around the Tokyo area while I was there. It also worked with vending machines that accepted IC cards! If the vending machine brings up another card just go to your apple wallet and switch it. I’ve seen some reviews saying IPhones can directly create a Suica card but I wasn’t sure how to do that. The physical welcome Suica card only lasts for about a month but this one lasts for 180 days but any remaining balance is forfeit after that. I didn’t try and transfer anything so I’m not sure how that would work. I would use it again and wouldn’t have to worry about topping up with cash.
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