Great
App does what itโs meant to do perfectly. Not sure why people complain. Octopus on phone is super super convenient for topping up and payments everywhere
Scam
They make you top up by a minimum amount and say theyโll refund the remaining balance to your account within 8 weeks. That refund never came and thereโs no email address to contact them on.
Might eat your money
Initially had an okay experience using the card. Eventually, one of my 300HKD top-ups failed even though I was still charged. I might have to go to a local service point to get my refund?
Still find it frustrating that youโre forced to pay a 5% conversion fee on any currency, with no option to pay in HKD without fees.
Still find it frustrating that youโre forced to pay a 5% conversion fee on any currency, with no option to pay in HKD without fees.
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Waste of Time
A useless app. Donโt waste your time. I was not able to add my physical tourist octopus card.
TAKES CASH, DOES NOT ADD TO CARD
I added cash, it charged my card, but it didnโt add any value in the app. They did refund my card quickly though.








