Worked flawlessly
I’d heard previous versions of this app didn’t work well, so I was planning to buy a physical Octopus card in Hong Kong. But when I arrived at West Kowloon at 10:30 pm and the only kiosk for tourists wasn’t taking credit cards, I sure was glad that I had downloaded this app just in case! It was so easy to use for transportation and purchases, and I was able to top up in seconds from anywhere. I was even asked if I was a HK resident because I was able to top up and pay just like a local! After my trip, I got the balance refunded in just two days without any trouble. I’m very glad that I used the app instead of the physical card.
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terrible app terrible support
landed in hong kong and added 300HKD, took the money from my account but no account was created. whatsapp ai agent is so useless and braindead wasn’t even useful and customer support was also terrible. told me to wait 2 months for a refund and couldn’t even initiate it yet. what a scam. then it wouldn’t let me add any more money either absolutely terrible app
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Topped up but failed to add card
I topped up 100 hkd with my US credit card but it showed an error while adding it to Apple Wallet, that’s it, and showed nothing after I backed to Home page.
Works fine
It actually works pretty well, not sure what the other reviews are about. From australia
Easy to use
I was initially a little bit hesitant to use this due to the below average rating. My personal experience is quite to the contrary. I was in HK for 7 days and I used it multiple times every single day without any issues. It is very convenient and refilling the account is simple and quick. I literally added funds to the account while waiting for the next bus on more than a few occasions. If you plan on using public transportation in HK, this is a must.
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