Waste of Time
A useless app. Donโt waste your time. I was not able to add my physical tourist octopus card.
TAKES CASH, DOES NOT ADD TO CARD
I added cash, it charged my card, but it didnโt add any value in the app. They did refund my card quickly though.
Incomplete setup and charge
Somehow I did not complete the account setup, but Octopus charged my credit card anyway. I cancelled the account, but Octopus does not refund the amount charged as quickly as it took my money. Iโll wait to see if I get a refund in 2-3 business days and start over. Go through the setup process slowly.
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O star please
better to use the physical card. I use this for convenience and turns out my biggest mistake before travelling to HK. to set this on my wallet i paid 250HKD ( ๅ5,000 ) been debited to my account to my surprise it restarted it wants me to pay again. when i finally reached HK i asked the information center in Metro and insisted that if its not use during stay it will be return within 60days and mashaallah now its been a year and still has not return. what a scam.
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Response from developer
Sorry for any inconvenience caused. To better understand your situation, we need to verify the relevant information with you over the phone before we can proceed with further follow-up. Please click this link https://wa.me/85260377021 to find our Online Customer Service Representative via our verified WhatsApp account, we will provide assistance accordingly. The service hours are Mon to Fri, 9 am to 9 pm; Sat, Sun and public holidays, 9 am to 6 pm. You can call our Octopus Customer Service Hotline 2266 2222 to reach our Customer Service Representative. Our service hours: Mondays to Fridays, 9am-9 pm; Saturdays, 9am- 6pm. Thank you.
Worked flawlessly
Iโd heard previous versions of this app didnโt work well, so I was planning to buy a physical Octopus card in Hong Kong. But when I arrived at West Kowloon at 10:30 pm and the only kiosk for tourists wasnโt taking credit cards, I sure was glad that I had downloaded this app just in case! It was so easy to use for transportation and purchases, and I was able to top up in seconds from anywhere. I was even asked if I was a HK resident because I was able to top up and pay just like a local! After my trip, I got the balance refunded in just two days without any trouble. Iโm very glad that I used the app instead of the physical card.
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