Cannot pay using Hong Kong dollars
Perhaps it’s me being difficult, but I have a payments card set up in HKD that I cannot use to pay since the app expects me to use a foreign currency and pay a fee to the bank every top up.
Tried setting up the standard octopus app but I need a Hong Kong phone for that.
Too bad, I’ll buy a physical card instead.
Tried setting up the standard octopus app but I need a Hong Kong phone for that.
Too bad, I’ll buy a physical card instead.
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还行
明明已经支付成功却不显示卡片 但是几十分钟就退了
Response from developer
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High fees
Not worth it, 6% currency spread and over 20% hidden fee during the refund
Wouldn’t Top Up
Unfortunately, I wasn’t able top up like the other negative reviews. It allowed me to add 100hkd and then after that, nothing but errors. Fortunately, I was able to use ALL of the 100hkd. So I was golden for my short HK trip. However, my cousin said every 7/11 and circle K will top up for you. Might be the next best option besides physical card. I never got around to doing this though and I was afraid they may Include more fees.
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Good app, mediocre top up
The app is so useful in Hong Kong but there is the issue of topping up. If you have that issue add less money and it should work.









