WeWash appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for WeWash is 78 out of 100 points across 7 verification signals from App Store and developer data.

WeWash User Reviews

Name: WeWash
Rating: 4 (245 reviews)

WeWash

WeWash GmbH

🌟 Lifestyle

📊 Productivity

Customer Experience

Positive experience31.4% of reviews

Neutral5.8% of reviews

Negative experience62.8% of reviews

~ Based on 137 written reviews from the US App Store.

Is WeWash Safe?

WeWash appears mostly safe based on user ratings. AppsHunter Safety Score for WeWash is 79/100.

This assessment is based on 245 user ratings, with an App Store average of 4/5.

Safety Analysis

74.3% of ratings point to a safe experience

2.4% of ratings suggest some concerns

23.3% of ratings point to a risky experience

~ Based on 245 App Store ratings for WeWash.

Is WeWash Legit?

WeWash appears legitimate, with a few gaps. AppsHunter Legitimacy Score for WeWash is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

god this sucks

genuinely the worst app ive ever had the displeasure of using. So buggy and stupid

hayesfordaze

2 months ago

Complete waste of time.

Not simple or clear to use and you can easily pay twice for the same service. It will be a pleasure to delete the app. It’s a clever way to get your money not do your washing!! Would not give one star.

Elektroblock

2 months ago

More App integration into stuff that doesn’t need it

There is no real reason to make a washing machine have to connect to the internet and for anyone trying to use it to have to have a smartphone available. The app keeps reserving broken or unavailable washing machines for me to “use”. Just set a timer so you know when your clothes are done it’s not that hard. I imagine they probably sell your data as a side income too.

Omniseal

3 months ago

Response from developer

Hello Omniseal, We’re sorry that you are having problems using our service. Please contact us via the help center in the app so that we can assist you. We’re subject to the GDPR, one of the strictest data protection laws worldwide. For more info about the processing of payment data: we-wash.com/en/privacy-policy Best regards, The WeWash Team

Useless rubbish

Waste of time, apple is not suported

knullo

3 months ago

HORRIBLE

Do not use. Not only did this company charge me for broken machines and not refund me. I had to waste my time disputing with my credit card company. They also sold my email to a bunch of scammers and now get hundreds of spam emails a day. It’s been months but I’m reminded everyday by the German spam emails that somehow sneak past the filter and crowd my inbox. I hate this company with all my heart

postmatecansuckit

3 months ago

Response from developer

Hello postmatecansuckit, We’re sorry that you are having problems using our service. Please contact us via the help center in the app so that we can assist you. We’re subject to the GDPR, one of the strictest data protection laws worldwide. For more info about the processing of payment data: we-wash.com/en/privacy-policy Best regards, The WeWash Team

Dryers don’t dry and broken washers aren’t fixed

I think the title says it all. I had my clothes in the dryers for an hour and a half, and they are still wet. The washer in my building has been broken for a month.

Rosendalee

4 months ago

Gute Erfahrung

Ich habe die App und die dazugehören Maschinen die letzten Tage öfter genutzt und finde den Ablauf sehr einfach und intuitiv. Die Monatabrechnung ist praktisch.
Nur die App könnte besser zeigen wie lange die Maschine/ der Trockner noch dauert statt zu zeigen wie lange es bereits läuft. Die Benachrichtigungen kommen nämlich manchmal etwas verspätet an

Max_mldr

5 months ago

Response from developer

Lieber Max_mldr, herzlichen Dank für die tolle Bewertung. Wir freuen uns sehr über die 5 Sterne und wünschen Ihnen weiterhin viel Freude beim Wäsche waschen und trocknen mit WeWash. Viele Grüße, Ihr WeWash-Team

They Don’t Send Your Money

After paying 1000 CHF for the equipment and then agreeing to a 20% share, the company never sends you your money. They keep saying they sent it but they never do. Untrustworthy and shady business practices going on here. Recommend finding another solution elsewhere.

RobProps

6 months ago

Many problems

Prices are ridiculous, the system automatically assigning a washing machine is clunky and waste of time, soap isn’t offered within the machines and customer service does not offer much support. I would use any alternative if it was available.

Usertrey8

6 months ago

Response from developer

Dear Usertrey8, the usage fee is always set by the owner of the washing machines and/or dryers – in your case, this is your property management. We have no influence over that. If, on the other hand, the machines are owned by us, we base the price on standard market rates. For further questions, please contact our customer support via the help center in the app. Best regards, Your WeWash Team

App usage for Billing

The app would want to go back to the web site for billing & process the go back to the app after successfully billing for the use the washer then the dryer would not start acknowledge the payment. At first it worked fine…. The 2nd load of cloths was where the issues began. Will dispute with the Credit card company if needed only correct charges shown in the app / credit card shows multiple over charges from attempted use & the washer & dryer not acknowledging the payment

Wolfeman03

8 months ago

Response from developer

Dear Wolfeman03, we're sorry that you had difficulties paying. To the best of our knowledge, there're no problems with processing of payments. Please write us more details about your user account via the help center in the app so that we can help you. Best regards, The WeWash Team

Ridiculous

To use laundry you have to sign up with email. And turn location services on because you can’t search for your location.

Veles1888

8 months ago

So much room for improvement

We had many issues over the years, the cycles go smooth 2 out of 5 tries. It happens that the machine stops in the middle of the cycle or doesn’t go thru all the way for some reason, then the system understands it’s over and finishes your turn and calls the next on the line, and you end up with a basket of soaking-wet-half-washed clothes that you cannot dry right away, because the dryer has been on for 6h with your neighbor’s underwear, and its sensor is too clogged to realize it’s done (and sometimes it finishes your turn in less time than it should and your laundry is still super humid - completely nonsense). I wish we had more notifications in case something goes out of the ordinary (like if someone opens the machine door), and that we could track the total cycle time thru the app so we can prepare our day around it (cause the time shown on the screen is never precise).

savinisa

9 months ago

Response from developer

Dear savinisa, We’re sorry that you are dissatisfied with our service. Please contact our customer support via the help center in the app and provide us with more details about your laundry room. Our colleagues will get back to you. Best regards, The WeWash Team

App doesn’t work, neither do the machines

The machines are backed by computer network devices which are powered on but don’t send a signal to start or even power the machines. Should be a simple process but it doesn’t work, not even in Munich.

Nickname22@_@

9 months ago

手間の割にいまいち

アプリで洗濯ステータス確認できるものの、一番欲しいはずの「あと何分かかるか」の情報は取れない。
洗濯機の予約はできるが、アプリで使う人の認証をするわけではなく、他の誰かが勝手に使っちゃうこともありえる。
洗濯1回のためにアプリ入れて、カード登録して。。と手間に比して得られるメリットがあんまりない。。。もっとサクッと洗濯できないとしんどい。

Tuna-tuna

9 months ago

Detergent smells too strong

Use unscented detergents. The smell of the current detergents gave me a headache, and I had to rewash my clothes to get rid of it

Sam ZK

10 months ago

You are better off using a laundromat

This app is terrible. It stopped my dryer cycle after 20 minutes despite having the display for my dryer cycle set to 120min. Everything is still wet and I fly out in the morning.

In addition to this the app failed to properly reserve a spot on the queue for me initially when rerunning the dryer. I think this may have been due to WiFi issues. However, I was unaware that it had an additional dryer it had placed me on the queue for until well after I left the laundry room. In that time someone placed their laundry in they automatically charged my card again. This is an issue this app developer should address.

Doing laundry with this is a waste of time and money. Save yourself frustration and just use a laundromat. At least someone works there to assist if something isn’t working right.

brettanthonymay

10 months ago

Response from developer

Dear brettanthonymay, Unfortunately, we can't help you without further information. Therefore, please contact our customer support via the help center in the app and provide us more details about your selected laundry room. Depending on the operator model, either the property manager or we´re responsible for the machines. In the first case, we have no influence on the machines. If we are responsible for the machines, we monitor them continuously to prevent possible sources of error. As soon as we detect a defect, we send a technician as soon as possible. Best regards, The WeWash Team

Zero instructions

The Ap says you will be provided with a “program”. There are no instructions on whether or not or when to add detergent. There are no instructions on how long a wash will take until you lock the washer door. I still have no idea if the price includes the dryer.

wildcatmom3

10 months ago

Response from developer

Dear wildcatmom3, Unfortunately, without detailed information we can’t help you. Therefore, please contact our customer support via the help center in the app and provide them with some more information. We will get back to you as soon as possible. Best regards, The WeWash Team

Rubbish

I booked the washing machine with the app. Got a notification so went to the machine. Someone else has just started using the machine! and it was charged on me.
Unless they introduce “locking the machine”, this is such a useless app.

Jungfrau 2025

a year ago

Terrible!!!

I put my stuff in a dryer & it was well over 2hours & I went back to wet clothes!!! No clue what I am being charged and I need them dry soon. Where I’m from our dryers are fast!! 45 minutes tops!! This is robbery w/ a side of insanity!!

1Dish Chick

a year ago

Wasch-WG

Ich war zuerst skeptisch: eine Maschine für (momentan noch) vier fremde Menschen. Aber ich bin nicht "heikel" und nach nun 2 Monaten in der Wasch-WG ziehe ich ein positives Fazit. Die Maschinen sind problemlos zu bedienen, die Wäsche kommt sauber raus. Die Benachrichtigungen funktionieren klasse!

TigribSchi