Zero Bluetooth issues/Easy& useful✔️
I don't get the low app rating at all. This is a great app that remembers, and automatically returns to, exactly how it was set when you stop streaming. It's extremely easy to navigate, and always works with Bluetooth without having to do any fiddling around. The AI fine tuning is simple to use and lets you respond anywhere on the spectrum from worse to better — instead of just having 3 generalized choices. It doesn't keep track of what you ate for breakfast or how many times you swing your arms in a week but it does offer some worthwhile options when it comes to hearing. I'd like to see the ability to save more custom presets and maybe a 5 band EQ, but I'm happy with what it does right now.
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Flawless
The new Widex Allure hearing aids are big improvement over the Moment…..More customization ….more control of the aids thanks to this app. Most of the criticism seems to stem from Bluetooth issues, but this app has performed flawlessly with zero issues.
Needs Auracast Update for iPhone
I like the way my new Allure hearing aids work for me. I want to be able to use Auracast. I have the TV Play 2, but want both options.
Looses connection
My app and hearing aids loose a connection several times in the day.
When I am not connected to the app the volume of the microphone is raised and highly sensitive to head movements or hair touching it
Is an update in our future? I would love to be able to give you 5 stars.
When I am not connected to the app the volume of the microphone is raised and highly sensitive to head movements or hair touching it
Is an update in our future? I would love to be able to give you 5 stars.
Bluetooth connection is unreliable
The Widex Allure app frequently loses its Bluetooth connection to my hearing aids and does not reconnect on its own. To restore the connection, I often have to turn Bluetooth off, turn off my iPhone and hearing aids, restart my phone, turn Bluetooth back on, and then restart the hearing aids. This is far too much troubleshooting for an app I need to use every day. The Bluetooth connection needs to be much more stable, and reconnecting should be quick and automatic.
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Not so good
Listening to audio from my iPhone. Middling sound and odd connection issues. But Widex app tells me over and over hearing aids aren’t connected.
Excellent hearing aids for musicians, but man . . . what dismal performance this app.
Excellent hearing aids for musicians, but man . . . what dismal performance this app.
Verschlimmbessert
Es geht mir ähnlich wie anderen Berichterstattern. Habe sehr lange die EVOKE getragen und teste jetzt die Allure. Das einzige, was positiv hervorzuheben ist, ist der bessere Klang. Die Allure HG und die App lösen bei mir ständig Bluetooth Probleme aus wohin gehend die EVOKE Geräte immer stabil funktionieren und keine Störungen auslösen. Schade, dass man ein so hochpreisiges Produkt unausgereift auf den Markt bringt
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Great functionality and here’s a Bluetooth hack
If the app loses its connection, just go to settings and turn Bluetooth off and on. The app automatically connects. There’s no need to follow the app’s “connection guide instructions after the initial setup. The Allure app provides many more options for modifying and enhancing sound than Oticon - for directionality, clarity, etc. The sound is more natural. I expect the Bluetooth issue will be fixed, but it’s really no big deal.
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Compare other hearing aid apps
If you compare other manufacturers and their apps you will see they are better. Please make this one better. Please take a look at the reviews. Also, please remove the loud obnoxious sound when adjusting the volume or muting the sound. It’s so annoying.
Total failure
I used the Widex moment app until I upgraded to Allure. The Allure app has none of the ability of the Moment App. I was told that was by design as the Allure uses AI to make adjustments- Not enough. The sub-par App is a reason to avoid the Allure hearing aid.
AI Equals NS (Natural Stupidity)
I go through all the steps with their Artificial (not very) Intelligence. Then I try to save my choice and this app just kicks me out without saving. This went on with the previous version and now it’s going on with the current version. Would you please fix this thing already or just drop it. It’s making you look foolish, but that’s what AI usually does. Rethink it.
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Unhappy
My hearing battery life went from over 24 hours to dying within 12 hours after 06/08/26 update! There has to be a bug in the update. These hearing aids are to damn expensive to have issues like an iPhone after an update.
Problem gelöst
Nach dem letzten Update der Software und der Firmware über die App und den Hörgeräteakustikefunktioniert nun das Zusammenspiel App und Hörgeräte. Die Hörqualität wurde nochmals verbessert.
Great hearing aids, lousy app
This is my third pair of Widex HAs and by far the best. The sound quality is amazing. Mine are paired to a base iPhone 16. Like others, I've seen the app flail around with maintaining its connection to the HAs, but I've never noticed a problem when I'm on a call. Note that I don't often stream music, but when I do, again, no problems.
My major complaint is the current version of the app, as of 7 June 2026. When this version came out a couple of weeks ago, it absolutely clobbered battery life. Before update, I'd put them in the charger as I went to bed after wearing them for 16 hours or so and they'd report 60-70% battery life remaining, or another 12 hours or so.
NOW the app reports 25-30% battery remaining. Either the app has a bug that introduced a race condition that is eating the battery, or the previous versions were not reporting battery life accurately. And since there's no way for us users to reach out to them after giving them $3-4,000+, who knows.
Plus they need to fix the Bluetooth issues.
I think they went wrong by trying to introduce "AI" into the app. The previous apps were solid, the new interface sucks.
My major complaint is the current version of the app, as of 7 June 2026. When this version came out a couple of weeks ago, it absolutely clobbered battery life. Before update, I'd put them in the charger as I went to bed after wearing them for 16 hours or so and they'd report 60-70% battery life remaining, or another 12 hours or so.
NOW the app reports 25-30% battery remaining. Either the app has a bug that introduced a race condition that is eating the battery, or the previous versions were not reporting battery life accurately. And since there's no way for us users to reach out to them after giving them $3-4,000+, who knows.
Plus they need to fix the Bluetooth issues.
I think they went wrong by trying to introduce "AI" into the app. The previous apps were solid, the new interface sucks.
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Problem noch nicht gelöst. Schwierig
Nach dem Update der Software und der Firmware über die App funktionierte das Zusammenspiel App und Hörgeräte. Aber nur kurz. Leider nun wieder dieselbe Fehlermeldung. Fast neue Hörgeräte nun wieder nicht über die App ansteuerbar.
4.000 € Hörgerät mit rudimentärer App
Unfassbar, was sich Widex mit dieser App erlaubt. Keinerlei Möglichkeit, z.B. Geräusche zu filtern; bzw. die Intensität des Filterns einzustellen… Equalizer, Lautstärke, sonst nichts. Fokus nicht mal in der Pure-Einstellung einstellbar… Andere Hersteller machen das viel besser!! Unbedingt erneuern!!
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Schwierig
Nach dem Firmware Update der fast neuen Geräte weigert sich nun auch noch das Tool die beiden hochpreisigen Teile zu erkennen und dokumentiert ständige Fehlermeldungen. Auch der nette und kompetente Akustikfachmann ist ratlos. Hotline für den Fachmann nicht erreichbar. Ein nutzloses Tool bei dieser renommierten Marke🤔? Glücklicherweise sind die beiden Geräte einfach top.
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Needs fixes
One or both aids will disconnect and randomly switch settings hurting my ears. This are my first hearing aids and it is not a good experience. When trying to adjust the settings to get a better sound quality, the screen flips back to Home Screen and I can never set the sound. This is very annoying.
Bluetooth Connectivity Issues
After using Allure hearing aids
for four months I’ve come to the conclusion that there is a fundamental problem with BT connectivity. It randomly, and unexpectedly, drops the connection to one or both hearing aids. Incoming phone calls are pot-luck and returning back after a phone call is weird. Many times I have to reboot everything and start over. Also, the need to enter the equalizer and adjust one increment to get clearer sound is bizarre. Serious
problems here. I also use TVPlus and connectivity and integration with incoming phone calls while using TVP isn’t smooth. Many times I need to call the caller back once I reboot my app and devices. All-in-all, not a smooth experience and doesn’t perform as expected.
Note: I am previous Widex Moment user of 4+ years without any of these issues. My purchase was from my audiologist and included Widex company rep for setup. Have told them and gone through their technical support, problem not resolved.
for four months I’ve come to the conclusion that there is a fundamental problem with BT connectivity. It randomly, and unexpectedly, drops the connection to one or both hearing aids. Incoming phone calls are pot-luck and returning back after a phone call is weird. Many times I have to reboot everything and start over. Also, the need to enter the equalizer and adjust one increment to get clearer sound is bizarre. Serious
problems here. I also use TVPlus and connectivity and integration with incoming phone calls while using TVP isn’t smooth. Many times I need to call the caller back once I reboot my app and devices. All-in-all, not a smooth experience and doesn’t perform as expected.
Note: I am previous Widex Moment user of 4+ years without any of these issues. My purchase was from my audiologist and included Widex company rep for setup. Have told them and gone through their technical support, problem not resolved.
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Mieserable Software und noch miesere Hörgeräte
Nachdem man bei Widex nicht nur dazu neigt Bananenhardware sondern nun auch -Software abzuliefern ist diese App so nützlich wie ein Briefbeschwerer aus Balsaholz. Es gibt kein Musik Profil, der Equalizer steckt weiterhin in der Steinzeit, die Latenzen beim angeblich KI gestützten erstellen von programmen ist immernoch mega hinderlich. Der Menüaufbau soll aufgeräumtes premium anmuten ist aber einfach nur totgespart und verwirrend.
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