Problème de connexion IPhone 16 pro depuis 48 heures…
Ça va mieux depuis la mise à jour 1.10.2
Le 31/10 : problème de connexion décrit ci-dessous, toujours pas résolu depuis votre dernière, mise à jour…
L’appli n’arrive plus à reconnaître les appareils alors que mon Phone 16 pro arrive à bien à les reconnaître . J’ai un message d’erreur sur l’appli qui me dit appareil non reconnu. L’appli ne s’ouvre plus. Alors que l’iPhone les connecte bien et que j’arrive à écouter par exemple de la musique.
Le 31/10 : problème de connexion décrit ci-dessous, toujours pas résolu depuis votre dernière, mise à jour…
L’appli n’arrive plus à reconnaître les appareils alors que mon Phone 16 pro arrive à bien à les reconnaître . J’ai un message d’erreur sur l’appli qui me dit appareil non reconnu. L’appli ne s’ouvre plus. Alors que l’iPhone les connecte bien et que j’arrive à écouter par exemple de la musique.
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Pas fiable
Malgré mise à jour ne fonctionne que de temps en temps. Je ne recommande pas
Latest update fixed connection issues
App gives you plenty of flexibility to set the sound the way you like it and to get the best out of the hearing aid. The equaliser allows you to set bass, middle and treble to suit different environments and to save it. I’m glad that the latest update fixed the connection issue. The app works perfectly now. Thank you for fixing it so quickly.
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Funktioniert nicht mehr
Lt KI:
Aufgrund des globalen Cyberangriffs auf die Widex-Muttergesellschaft WS Audiology ist die Widex Moment App (und die Magnify App) auf dem iPhone derzeit komplett blockiert.
Bitte deinstallieren Sie die App nicht und entkoppeln Sie Ihre Hörgeräte nicht unnötig. Da die Widex-Server down sind, hilft eine Neuinstallation aktuell nicht weiter
Diese Info hätte ich gerne früher erhalten.
Sie funktioniert wieder - das Warten hat sich gelohnt. Alles bestens!!
Aufgrund des globalen Cyberangriffs auf die Widex-Muttergesellschaft WS Audiology ist die Widex Moment App (und die Magnify App) auf dem iPhone derzeit komplett blockiert.
Bitte deinstallieren Sie die App nicht und entkoppeln Sie Ihre Hörgeräte nicht unnötig. Da die Widex-Server down sind, hilft eine Neuinstallation aktuell nicht weiter
Diese Info hätte ich gerne früher erhalten.
Sie funktioniert wieder - das Warten hat sich gelohnt. Alles bestens!!
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Panne
Application hors d’usage depuis quelques semaines.
Unable to proceed - try again in a moment or return later
This app has been working correctly for the last two years I have had my SmartRic 440 aid. A couple of weeks ago it just stopped working and just loads a screen with an unable to proceed message. I have uninstalled and reinstalled it. Cleared cache etc. Seems like I’m not the only one. Pretty bad considering the cost of the hearing aid. You expect a working app. I can change my profiles within IOS hearing accessibility, which is at least a work-around, but it’s not got the full features of this app. Widex, please resolve this.
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Not working
App not working since so many day
Fix your app
Fix your app
Appli inapplicable soudainement
Je n'aimais pas Widex qui me pose de nombreux problèmes au niveau de mon appareil depuis son achat ( très élevé) et maintenant c'est l'appli "moment" qui a stoppé d'un coup et je ne peux même plus charger depuis l'AppStore sur mon iPhone.
Je déconseille les achats chez Widex
Je déconseille les achats chez Widex
App stopped working
As others have said the app has stopped working- I have done exactly as the work around suggested: removed, reinstalled , tried to connect without internet/ Bluetooth, with internet Bluetooth nothing has worked. For such an expensive hearing aid I would expect the app to work.
접속않됩니다
볼륨조절하고 잘사용 했는데 접속 않되네요
App opens capriciously
They recently made an update that messed everything up. I've been using this app for years, mostly to silence outside sounds si I can listed to a podcast while walking outside. But then they updated the app and it ceased working normally:
1/ First they required data or WiFi access. It's unclear why this would be necessary! Worst of all, it's a serious problem when I want to use the app while traveling abroad, or in a building where there is neither WiFi nor data access. Of THINK ABOUT AN EMERGENCY when WiFi goes off. Does it mean I will lose control of my hearing aids PRECISELY WHEN I NEED THEM THE MOST?
2/ Apparently, data access is no longer required, but still the app works in weird ways. While at home, with WiFi, I don't find any problems. But today I went for a short stroll around my home and whenever I tried to pen the app I couldn't because "Unable to proceed. Try again in a moment or return later". What on earth is happening? Why should I wait if cellular data was not needed? Plus, the problem appeared with or without cellular data, and IT WAS AN ISSUE I HAD NOT ENCOUNTERED BEFORE, even when I've been using the app for years. Plus, after around 5 minutes the problem appeared to be solved (with no cellular data), but when I entered a coffee shop where I am already logged to their WiFi, it appeared as well.
1/ First they required data or WiFi access. It's unclear why this would be necessary! Worst of all, it's a serious problem when I want to use the app while traveling abroad, or in a building where there is neither WiFi nor data access. Of THINK ABOUT AN EMERGENCY when WiFi goes off. Does it mean I will lose control of my hearing aids PRECISELY WHEN I NEED THEM THE MOST?
2/ Apparently, data access is no longer required, but still the app works in weird ways. While at home, with WiFi, I don't find any problems. But today I went for a short stroll around my home and whenever I tried to pen the app I couldn't because "Unable to proceed. Try again in a moment or return later". What on earth is happening? Why should I wait if cellular data was not needed? Plus, the problem appeared with or without cellular data, and IT WAS AN ISSUE I HAD NOT ENCOUNTERED BEFORE, even when I've been using the app for years. Plus, after around 5 minutes the problem appeared to be solved (with no cellular data), but when I entered a coffee shop where I am already logged to their WiFi, it appeared as well.
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Updated
Working well until the update and now it will not work.
Still Not working V1.10.1
Tried everything to fix :
Forget this device 👎
Then Deleted app = 👎
But I can still control it through my settings
Hearing Devices - my Hearing Aids
Please fix this asap
1 Nov 2026
Forget this device 👎
Then Deleted app = 👎
But I can still control it through my settings
Hearing Devices - my Hearing Aids
Please fix this asap
1 Nov 2026
Stopped working
My Widex Moment app has suddenly stopped working, although my iPhone connects and pairs my hearing aids normally via Accessibility. The Widex app hangs and shows an error message, despite multiple times of erasing and reinstalling etc.
Stopped working
For the past week, can’t connect to the App. Very frustrating.
App stopped working
Every time it says unable yo connect try after some time. Kindly fix the app
接続できない
今まで接続できていたのが接続できなくなるなった。
Insupportable !!!
Ça ne fonctionne plus depuis une semaine et aucune information de votre part. C’est inadmissible !!! Je vous rappelle que nous avons des problèmes d’audition et besoin de cette application.
Update has killed connectivity
When will you be rolling out another update so we us moment users can use the app again?
Ever since the update all connectivity has been lost.
I'm planning on upgrading but if this issue is not fixed soon I'll be looking at alternate brands.
The update was released 1 week ago and still no response
Ever since the update all connectivity has been lost.
I'm planning on upgrading but if this issue is not fixed soon I'll be looking at alternate brands.
The update was released 1 week ago and still no response
