Decent
Alright app maybe needs an overhaul and the ability to add tickets and passes to apple wallet.
Needs a redo REALLY BAD!
One of the worst online booking and tracking apps I’ve ever used. Spent way too much time just trying to register, constantly going something went wrong….Tried to use other elements like timetable check, won’t load! Got more bugs than a bed in France and just locks up. Don’t know what they paid but given ferry prices I think they can afford an upgrade.
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Useless
This is impossible to work with, brought multi passes to travel with and can’t get them into this app, it took me 2 days to just register it ! Keeps saying there is a problem and try later.
Useless app
This app just removes all your bookings without notice. Spoken with Wight Link but to no avail.
Considering their revenue - rubbish
The amount of revenue is astounding.
The costs go down continuously as sailings are either late, missing, or exhortation is used to increase revenue.
Why therefore does the app refused to have face recognition, but does have bugs well above acceptable.
Today, I got shoved in my face “Unauthorised ….” Flash, just before it logged me in.
For crying out loud, where is the software standards team and software development management- not in place here for sure, probably with the test team and the board at a spa centre.
The costs go down continuously as sailings are either late, missing, or exhortation is used to increase revenue.
Why therefore does the app refused to have face recognition, but does have bugs well above acceptable.
Today, I got shoved in my face “Unauthorised ….” Flash, just before it logged me in.
For crying out loud, where is the software standards team and software development management- not in place here for sure, probably with the test team and the board at a spa centre.
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Arrg
Won’t even let me register. Keeps saying email not valid. I give up.
App
The app wouldn’t let me register and wouldn’t let my phone auto fill the information or create a strong password.
Absolutely rubbish
Crashes every time I try to register, utterly useless. Only loaded as their website is pretty useless too! Awful customer service when you try to call too, beyond rude 🤦♀️
Multipasses not working
Since the update My Ticket Passes defaults to my parking pass. I have to swipe left several times to get to the list. My passenger pass won't read through the gates or on a
'New' handset apparently.
'New' handset apparently.
Requires enhancements
Login process should support biometrics rather than entering username and password. Given the fact that you have to login to view your boarding pass for scanning (and this is dependent on the internet connection working at the terminal AND the app functioning) wouldn’t it make more sense and enable for quicker boarding to allow the boarding passes to be added to Apple Wallet like all other main airlines/train companies do.
Additionally being able to pay via Pay would be a great option. Currently Google Pay is offered but not Apple Pay.
Additionally being able to pay via Pay would be a great option. Currently Google Pay is offered but not Apple Pay.
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Poor quality app needs updating
This is such a bad app . You try booking a new book of multi link passes . It accepts your money and doesn’t show in your list of bookings when complete . It’s slow and about time it has an overhaul .
First time user
I did manage to book through the app but then is hasn’t recorded my booking.
This is an awful app, but like the ferries yiu have no alternative
It’s so awful. I’ve just spent the last hour trying to make multiple multi link bookings but is so buggy I have had to give up. Examples 1 I tried to make a new booking but it keeps amending an old one 2 I put in two dates and on the return leg it gives me a different day to one I selected on the previous page 3 I just tried to logout ? Clear cache ? But when as I have forgotten password and want to reset I am told I can’t reset as I am already logged in. Just sooooooo awful it makes me want to tell their staff just how crap they are ….. but if I did I would be banned for 3 months …..
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App hangs and stuck
App hangs and stucks all the time, I was in the middle of booking and it got stuck and I had to close the app and open again, then the booking no longer available, I had book the next one, had to wait for 2 hrs in the port because of this app.
Don’t bother getting, rubbish app
Tried to book several times but each time it hung on PayPal and never got payment even tho I authorised it. When I returned to app said payment not made. Ended up using ticket office after 5th attempt. Learn to write code and de bug please.
Poor hardly ever works
Not been working for days app is useless supposed to make life easier not more awkward
Registration page unresponsive
Tried to register quite a number of times but registration fields unresponsive so gave up.
Waste of Time
I’ll keep this brief. Does not remember your bookings! Each time you log in you have to add the booking to get your ticket. Complete waste of time.
Ferry Good App! Easy to use & Ferry well laid out…
Love it! All the info is very instinctively laid out, easy to find & easy to find your way around. A great app & exactly what I need it to be…
Awful App
Can’t make sense of this app at all. It’s definitely not user friendly. In fact I’d give it 0 stars if that was possible.
