Wildfire Mobile Banking User Reviews

Name: Wildfire Mobile Banking
Rating: 1.90164 (61 reviews)

Wildfire Mobile Banking

Wildfire Credit Union

💰 Finance

Customer Experience

Positive experience14.0% of reviews

Neutral9.3% of reviews

Negative experience76.7% of reviews

~ Based on 43 written reviews from the US App Store.

Is Wildfire Mobile Banking Safe?

Wildfire Mobile Banking does not appear safe based on available data. AppsHunter Safety Score for Wildfire Mobile Banking is 46/100.

This assessment is based on 61 user ratings, with an App Store average of 1.9/5.

Safety Analysis

16.4% of ratings point to a safe experience

3.3% of ratings suggest some concerns

80.3% of ratings point to a risky experience

~ Based on 61 App Store ratings for Wildfire Mobile Banking.

Is Wildfire Mobile Banking Legit?

Wildfire Mobile Banking is no longer available in the App Store. AppsHunter Legitimacy Score for Wildfire Mobile Banking is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

The “New” App is Bringing Wildfire Backwards

I never had any problems with the former online banking app WCU offered. I dislike everything about this new version; it’s not as user friendly, the format isn’t as clean/organized (I have the *need* for a checkbook for the first time in my life because of this), and the app constantly crashes before I’m even able to log in. I don’t have any sense of financial security with this app like I felt with the last because it’s so “third-world”.

2000weekends

4 years ago

Response from developer

We are aware of current issues with the new system and are diligently working to correct them. Although our original system had some great features, it no longer allows us to make improvements or changes for our current and future needs. If you need any further assistance please contact our call center at 989-249-8200 or 1-800-227-2328 or stop by one of our branches at your convenience.

Poor design on new app

Took away pending transaction and app keeps crashing on iPhone. Force you to switch before they work out the bugs, can’t just login on the new app you have to sign up all over again.

jr7074

4 years ago

Response from developer

Hello, thank you for your feedback. We are very sorry your experience with our app has not met your expectations. To view pending transactions, you will need to click on the share/loan itself. If pending transactions are still not showing for you or you are having issues like this one, please give us a call at 989-249-8200 or stop in and we will investigate.

Sign in trouble

This app is horrible I can never just sign in it takes up so much of my time I just call!!

Diva2316

4 years ago

App crash and no Face ID

App keeps logging me out after 5 seconds of being logged in, and also there is no FACE ID feature. Seeing as how most people have Iphones I find it ridiculous that the app isn't compatible yet with Face ID.

Update: No where in the Iphone settings Nor the Wildfire app setting does it even mention Face ID. Only has Touch ID option. I have the Iphone 14 Pro, so yes, my phone is capable. You guys simply don't have that option. Not only that, anytime I click anywhere in the app it logs me out EVERYTIME. So just, fix the app.

ThatOneGuy123

4 years ago

Response from developer

Hello and thank you for this review! For Face ID, once you log into the app there should be an option for you to enable Face ID under "Settings" in the app, but only if it is possible on your device. If you are still unable to use Face ID, run into anymore errors, or need assistance, please don't hesitate to reach out to us at 989-249-8200 or stop into one of our branches!

Fix this app

iPhone 13 pro max. The app shifts itself upwards and can no longer see the home or logout buttons. No amount of scrolling fixes it.

CJB101994

4 years ago

Nothing improved

Always major difficulties logging in and once in you get kicked out anytime you try to use one of the very basic features. It’s difficult to do online deposits, and pretty much anything beyond seeing your account balances and even that can be a challenge. The same issues have been reported over and over with no improvements. Considering changing banks over it but it’s inconvenient to change all that info.

Thor2126

4 years ago

Response from developer

Hello, we apologize for the issues you have faced with our app. To try and fix, try disabling Wi-Fi Assist by going to Settings > Cellular or Setting > Mobile Data. We also want to let you know that we are working on releasing a new mobile banking platform soon, so be on the lookout for announcements on that. Please do not hesitate to give us a call if you have any questions at 1-800-227-2328 or 1-989-249-8200.

Needs help

Just got an email which said statement ready to view. When I try to get my statement I get error message. Went to the regular website, same problem. I find the app very difficult to navigate at times.

I received a response in regards to the above review and yes, the issue was resolved which I appreciate. Will be happy when the app has been redesigned. I do use it every day. And thanks for the communication.

hazyhays

5 years ago

Response from developer

Good morning, we are sorry for the frustration this has caused you. We were made aware of statement loading failures and were able to get the issue resolved. As far as the mobile app goes, we have been working extensively on a brand new digital banking experience for our members, so please watch out for an update in the future as the launch date is still to be determined. If you have any questions or concerns please reach out to us at 1-800-227-2328 or 1-989-249-8200.

Awful app

If zero was a option I’d select it this app has some of the worst layout and UI design, ontop of that supper bug riddled from kicked you out middle of whatever you may be doing to not letting you because as soon as you login the app crashes

Overall not great only use because SOMETIMES convenient most times it’s just a hassle

Peyton Rousse

5 years ago

Response from developer

Hello Peyton, we apologize for the issues you have faced with our app. We are currently developing a new mobile banking app. To try and fix, try disabling Wi-Fi Assist by going to Settings > Cellular or Setting > Mobile Data. Please do not hesitate to give us a call if you have any questions at 1-800-227-2328 or 1-989-249-8200.

Bad app

Very poor app. Every time I try to login it constantly tells me I have the wrong password. Even after correctly typing it in multiple times. If eventually it decides to take my password and gets me in the second I try to click on anything it kicks me out and I have to login again. This has been a constant thing for years now. I seriously wish they would fix it

Kyliew7410

5 years ago

Response from developer

Hello, thank you for this review and we are sincerely sorry for the issues you have faced with our app. To try and fix the issue, try disabling Wi-Fi Assist by going to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. This is known issue for the current app and IOS and may be causing the problem you are facing. We are currently developing a new mobile banking app so keep an eye out for announcements on the new app in the near future! If you have questions please give us a call at 1-800-227-2328 or +1(989)-249-8200.

Needs Work

I quite enjoy Wildfire as my bank, it has been very nice and they support features like Apple Pay! However, the mobile app just doesn’t cut it. It hasn’t been updated in several years and it really needs a dramatic overhaul to support the latest iOS features and technologies, and just improvements overall. It feels slow and clunky.

I hope to see work on this front, because I’d use it so much more if it was better.

Aaronstone4real

5 years ago

Response from developer

Thank you for your feedback. We have been working on implementing a new online banking platform. The platform will include a new mobile application as well. There is no exact time frame on when this will go live. However, be on the lookout for future announcements.

Heavily needs to be fixed

I don’t know how many times I can put my password in correctly and it still insists on telling me it’s incorrect. Seriously need to fix this app it’s very frustrating..

Taco_bails

5 years ago

It’s still broken

According to the response in January, “ we should be on the look out for an update”. However this is July and it’s still broken. I’m experiencing the same issues as the previous review, I have to constantly sign in, because it thinks your password is wrong, which it’s not..if you try to do a transfer, it constantly glitches out and kicks you back to the sign in screen. Super annoying to be messing with my time and money. If I need to hurry and transfer money from one account to another, this app will frustrate you beyond belief. In this day in age, where doing things by computers and apps for convenience is prevalent , you’d think you’d put a little more love and effort into your banking app to support your customers. Doesn’t even appear that there’s been any updates in 3 yrs! 😑

kimmyg6

5 years ago

Response from developer

Thank you for this review and we sincerely apologize for the frustrations the app have caused you, we understand that we are in an age where digital comes first so we are working on providing our members with a brand new app that will provide a much richer and brighter experience, stay tuned for announcements on that. If you continue to experience these bugs with our current app you can always use our mobile website https://hb.wildfirecu.org or call 1-800-227-2328.

Issues with app on iPhone

The app seemed to work fine on my Droid phone. However, my camera broke and I was no longer able to mobile deposit a check. I put the app on my wife’s iPhone and I can only see a Wildfire logo. No sign-in screen and it does nothing else. I now have to drive 50 miles to Saginaw to make my house payment in time.

noel shem

5 years ago

Response from developer

Hello Noel, we are sincerely sorry to hear about your troubles and inconveniences the app has caused you. We are currently in development with a new version with the goal of providing a highly improved experience, so keep an eye out for announcements. If you have questions or further comments please give us a call at 1-800-227-2328 or +1(989)-249-8200.

No longer works

Used to do all my banking on my phone on this app. Now it spins and won’t allow any deposits. Can barely check my balance without 5-6 log ins. Called the credit union’s tech support they were unable to help just said it might be my phone. Same phone that always worked with the app before.

tstack1987

5 years ago

Response from developer

Hello, we are very sorry for the inconvenience. One thing you could try to fix the issue is to turn off the Wi-Fi assist on your phone. If this does not fix the problem, we invite you to stop by one of our branches when our lobbies are open again so we can assist you. We will do everything we can to brighten your experience.

Glitchy

The mobile app is awful. It is constantly glitching. There are many times where I am 100% certain I am entering the right password, but it still tells me that I am incorrect and threatens to lock me out of my account. Or if you try to do anything in the app, it automatically signs you out while you’re trying to do something. So then you have to sign back in. And do the same process over and over and over. It is awful and has been left unfixed the entire time I have been a member at Wildfire. So frustrating!

SMaddy8991

5 years ago

Response from developer

We are sorry you are experiencing this. Try disabling Wi-Fi Assist to see if this helps. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist. This is known issue for the current app and IOS. There is a new Wildfire App being developed, so be on the lookout for that in the near future. If you have questions please give us a call at 1-800-227-2328 or +1(989)-249-8200.

Glitchy

Basic banking app that’s easy to navigate, but 3 out of 5 times when you click a different tab it kicks you out and you have to sign in again, only for it to do it again and again so you can never actual do what you want.

Corbin Vanderlip

5 years ago

Response from developer

We are sorry you are experiencing this. We are aware of this issue and are working on fixing it. In the meantime, try disabling Wi-Fi Assist to see if this helps. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider for Wi-Fi Assist.

Pretty bad

Has the basic features of a mobile banking app but is very glitchy. Takes 10 tries to sign in. Then once you get in, if you select one of the options in the top left menu, it signs you out and takes you back to the sign in screen, starting you all the way over. I couldn’t imagine leaving a bank my whole family has been with for decades because of an app but if I was the type who would, I’d be gone for sure.

Dnejdhdbdhdb

6 years ago

Response from developer

Thank you for your honest feedback. The issue you are experiencing is a known bug. The solution is to disable Wi-Fi Assist. Go to Settings > Cellular or Settings > Mobile Data. Then scroll down and tap the slider to turn off Wi-Fi Assist. We are currently developing a new mobile application, so be on the lookout for that in the future.

Undependable

Don’t rely on this app to do mobile banking. Doesn’t work have the time! And when it does.... it’s only for a shot time. Kicks you off and you have renter log in info.

cwf1129

6 years ago

Terrible

So sick of putting the correct password in a hundred times before it finally accepts it.
Then once you’re in, I click on a category and it logs me out just to start at square one....

David Altergott Jr

6 years ago

Simply doesn’t work anymore

This app has gotten to the point where it just doesn’t work anymore. At all. I can’t use any features. Can’t transfer money from one place to another. This along with poor customer service from the credit union itself has me rethinking even having an account with them. I wouldn’t recommend this to anyone. You’re better off just using your web browsers through your phone.

RustyS1900

6 years ago

Response from developer

Hello RustyS1900, we are deeply sorry to hear about your frustrations with our app and customer service you have experienced thus far. Our IT team has found that the problem may be if you has Wi-Fi Assist enabled on your iPhone to automatically use cellular data when Wi-Fi connectivity is poor, it causes issues. When the device is switching between Wi-Fi and cellular, it drops the connection. Your comments mean a great deal to us though and we will be using them to better our app and member experience. Also, we will be making updates to the app that will be available sometime next year.