Not right product or technology
I wish I can give Zero stars for this company, the product hub, and their mobile app.
If you have purchased the hub, I will suggest you to return now and explore the other products in market instead of this hub. I purchased couple of years back and it never worked as expected. I tried contacting their support and they have very standard answers instead of helping to debug the issue. This is dead investment to purchase the hub and lights. On top of that, they have started the subscription for the same functionality, which was free earlier. After their subscription model, most of the time hub is down or it does not communicate with the app at all. So ended up operating the lights manually. I am throwing this product and exploring other options.
If you have purchased the hub, I will suggest you to return now and explore the other products in market instead of this hub. I purchased couple of years back and it never worked as expected. I tried contacting their support and they have very standard answers instead of helping to debug the issue. This is dead investment to purchase the hub and lights. On top of that, they have started the subscription for the same functionality, which was free earlier. After their subscription model, most of the time hub is down or it does not communicate with the app at all. So ended up operating the lights manually. I am throwing this product and exploring other options.
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Can’t believe they charge 6 a month
They should get rid of charging and bring it back like the original wink was just another star down
Terrible product
Deceiving supplier! Stay away. Says NO sub required on package. App requires U$4.99 monthly fee to
Absolutely garbage!
Do not do anything with this company it is absolutely useless, can’t use anything unless you pay a subscription, i don’t care how “low” the price is it’s ridiculous.
Terrible, greedy company
This is the most greedy company I’ve ever interacted with. DO NOT invest in their eco system unless you want to be forced into paying a monthly subscription. They will tell you that you can use their devices and app locally and that the subscription is only required if you want to control devices that are not connected to your primary WiFi network, but they are dishonest and require a subscription for literally everything but creating an account. You can’t even add a device to your network or active your smart hub without a $6/month subscription. Run away from this company and their products as fast as you can.
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