Loved it once upon a time
Been 5yrs since last update of the app. There , enough said but if u wanna read another unhappy paying customer in 2026…? Here:
10+ yrs ago it was on top of its game especially all the innovations. Than it fell into the dark abyss..wandering in the shadows..not dead.. but might as well. Functions started to drop, brands left (Honeywell, chamberlain) for me. The hubs always not working, lights unresponsive, yet I still pay $5.99 cause it’s been years and don’t know how to start new especially since old devices are obsolete but still working fine. If u have options..RUN and never look back. Cause there’s nothing but frustration here. Save yourself cause the rest of us probably die here.
10+ yrs ago it was on top of its game especially all the innovations. Than it fell into the dark abyss..wandering in the shadows..not dead.. but might as well. Functions started to drop, brands left (Honeywell, chamberlain) for me. The hubs always not working, lights unresponsive, yet I still pay $5.99 cause it’s been years and don’t know how to start new especially since old devices are obsolete but still working fine. If u have options..RUN and never look back. Cause there’s nothing but frustration here. Save yourself cause the rest of us probably die here.
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Not right product or technology
I wish I can give Zero stars for this company, the product hub, and their mobile app.
If you have purchased the hub, I will suggest you to return now and explore the other products in market instead of this hub. I purchased couple of years back and it never worked as expected. I tried contacting their support and they have very standard answers instead of helping to debug the issue. This is dead investment to purchase the hub and lights. On top of that, they have started the subscription for the same functionality, which was free earlier. After their subscription model, most of the time hub is down or it does not communicate with the app at all. So ended up operating the lights manually. I am throwing this product and exploring other options.
If you have purchased the hub, I will suggest you to return now and explore the other products in market instead of this hub. I purchased couple of years back and it never worked as expected. I tried contacting their support and they have very standard answers instead of helping to debug the issue. This is dead investment to purchase the hub and lights. On top of that, they have started the subscription for the same functionality, which was free earlier. After their subscription model, most of the time hub is down or it does not communicate with the app at all. So ended up operating the lights manually. I am throwing this product and exploring other options.
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Can’t believe they charge 6 a month
They should get rid of charging and bring it back like the original wink was just another star down
Terrible product
Deceiving supplier! Stay away. Says NO sub required on package. App requires U$4.99 monthly fee to
Absolutely garbage!
Do not do anything with this company it is absolutely useless, can’t use anything unless you pay a subscription, i don’t care how “low” the price is it’s ridiculous.
